Asksia Arvostelua 

Vastaus yritykseltä Asksia

1.10.2026

Hi Kocb, thank you for taking the time to tell us, and I'm sorry Plus didn't feel helpful from the start. Sia does its best work when it has your course in front of it: create a folder for each class, add your lecture slides, notes or readings, and ask your questions inside that folder, so every answer is built on your own course material. I'd be glad to help you set it up for your subjects. Just email contact@asksia.ai with "Trustpilot – Kocb" in the subject and I'll take it from there personally.

— Jennifer, AskSia Support

Vastaus yritykseltä Asksia

1.10.2026

Hi Jonas, thank you for the honest feedback. Getting the right answer is the whole point of AskSia, so we'd really like to see the problems that didn't work for you. If you send them to contact@asksia.ai with "Trustpilot – Jonas" in the subject, our team will go through each one with you and make sure your plan is working the way it should.

— Jennifer, AskSia Support

Vastaus yritykseltä Asksia

1.10.2026

Hi Woozoo, I'm sorry you had to wait for an answer. Our support team now replies to every email at contact@asksia.ai personally, usually within the same day, and the 30-day money-back guarantee on annual plans applies as published. If anything from your request is still open, please email contact@asksia.ai with "Trustpilot – Woozoo" in the subject and I'll look after it myself.

— Jennifer, AskSia Support

Vastaus yritykseltä Asksia

28.4.2026

Thank you so much for your support — we’re really glad you’re enjoying the library feature! 😊

We’ve also just launched our AskSia Playground, which offers a more interactive and flexible learning experience. Would love for you to check it out and let us know what you think!

Vastaus yritykseltä Asksia

23.3.2026

Dear jnw,

Thank you so much for your kind words and support! 😊

We’re really happy to hear that AskSia is helping you across your classes and making it easier to organize and interact with your study materials. That’s exactly what we’re building for - an all-in-one study companion for college students around the world.

We’re proud to now support over 1M+ students globally, and feedback like yours means a lot to us. Thank you again for being part of the AskSia community!

— AskSia Team

Vastaus yritykseltä Asksia

23.3.2026

Thank you for your support! 😊

We’re glad you’re enjoying AskSia - our goal is to help students study smarter and more effectively with AI. Your feedback means a lot to us!

— AskSia Team

Vastaus yritykseltä Asksia

23.3.2026

Dear User,

We’re really sorry to hear about your experience and understand how frustrating this must feel.

Please rest assured that we do not charge users twice intentionally, and any duplicate transactions are fully refunded once identified. Based on your message, this may be related to a billing or processing delay from the payment provider, but we definitely want to investigate and resolve it for you as quickly as possible.

If you haven’t already, please contact us at contact@asksia.ai
with your account details and any relevant screenshots. Our team will prioritize your case, ensure any duplicate charges are refunded, and look into the overdraft concern as well.

We also take feedback about citations and product accuracy seriously, and we’re continuously improving that experience.

Thank you for bringing this to our attention - we’re here to help make this right.

AskSia Team

Vastaus yritykseltä Asksia

23.3.2026

Dear User,

We’re very sorry to hear about your experience and truly understand your concern.

First, we want to clarify that AskSia does not process any charges without user authorization. Subscription pricing, billing cycle, and renewal terms are clearly displayed on the checkout page before purchase is completed.

That said, we absolutely want to make this right. We have a user-friendly refund policy, and for annual subscriptions, we can refund the unused portion once reviewed. Please contact us at contact@asksia.ai
, and our team will prioritize your case and assist you directly.

Regarding cancellation and billing management, we’re continuously improving the user experience to make subscription controls clearer and more accessible. Your feedback is very important to us and has been shared with the team.

User satisfaction is always our top priority, and we’re here to resolve this for you as quickly as possible.

AskSia Team