Ashley Furniture Industries, Inc. Arvostelua 3

The delivery team they sent this visit were very professional and proficient. Thanks to Melanie V my furniture got delivered 15 days ahead of schedule.
All was great.

If I could give zero stars, I would. Ashley Furniture is hands down the worst experience I have ever had with a retailer. Their furniture is absolute garbage—cheaply made, flimsy, and falling apart within just a few months of normal use. It’s clear they don’t care about repeat customers because their entire business model relies on first-time buyers getting duped by their showroom displays, only to realize too late that they’ve purchased overpriced junk.

And don’t even think about expecting decent customer service. Once they’ve got your money, they couldn’t care less about making things right. If you have an issue (which you will), prepare for an endless runaround, excuses, and dismissive responses. They make the return and refund process as painful as possible, likely hoping you’ll just give up. When they do finally approve a refund, expect to wait a ridiculous 60 days to get your money back. But if you financed through their Ashley Synchrony credit card, buckle up—because Synchrony will then make you wait another 15 to 30 days just to issue a refund check.

So what does that leave you with? A BBB complaint, NO couch and no money to buy a new one for up to three months. It’s beyond unacceptable. The lack of accountability, the awful product quality, and the atrocious customer service make Ashley Furniture one of the worst companies I have ever dealt with. Do yourself a favor and stay far, far away.

I deeply regret purchasing from Ashley Furniture. My experience has been marred by repeated failed delivery attempts, poor communication, and subpar product quality. What began as a promising in-store experience quickly devolved into a frustrating ordeal once payment was made.

The delivery process has been chaotic and unreliable. My furniture delivery date was postponed multiple times without explanation or apology. Despite receiving confirmation emails, delivery dates were repeatedly cancelled. One automated call even claimed my delivery would arrive in two minutes—only for it to be rescheduled yet again. To date, I have faced three failed delivery attempts, and the ongoing confusion has made it impossible to plan around their promises.

The furniture I did receive as part of my order was of disappointing quality, including a noticeable defect in the armchair—a far cry from what was expected when I made this purchase.

Communication with Ashley has been equally unsatisfactory. It feels nearly impossible to reach someone who can provide meaningful assistance. The post-purchase experience starkly contrasts with the attentive in-store service, giving the impression of a bait-and-switch tactic.

I would strongly caution anyone considering Ashley Furniture to think twice. Their inability to fulfill commitments, paired with substandard customer support and product quality, makes shopping with them an unnecessarily stressful and disappointing experience.

I would encourage others to explore alternative furniture retailers to avoid the frustration I’ve endured. Ashley Furniture simply isn’t worth the risk.