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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I’m a long time and loyal customer of Asceno, great pieces that are well made from beautiful fabric and timeless. I’m size uk 12 and wear Medium.

Saanut 5/5 tähteä

Wow! This is the most incredible pair of silk pajamas I’ve ever owed! The fit was absolutely perfect & the feel is just pure luxury. They are so stylish too! The teal colour is beautiful & the top can... Näytä lisää

Saanut 5/5 tähteä

Extremely happy with my purchase arrived so quickly and beautifully packaged . Love everything about my yellow pyjama style top was a last minute purchase to go with some Asceno wide leg trousers I... Näytä lisää

Saanut 5/5 tähteä

Absolutely love my Asceno piece's, they hang amazingly and feel so soft.The quality and service is incredible ,i've worn my silk pieces for years now and they still feel brand new.One of my favourite... Näytä lisää

Yrityksen tiedot

  1. Naistenvaateliike
  2. Vaateliike

Yrityksen kirjoittama

Founded in 2016, ASCENO was created by founder Poppy Sexton-Wainwright to empower women to feel their most authentic selves - relaxed, carefree, and confident. Pieces are designed to elevate a woman's downtime, however she may choose to spend it. Renowned for our luxurious silk pyjamas, ASCENO combines timeless designs with modern sophistication, offering effortless pieces perfect for entertaining at home, relaxing on holiday, or stepping out for an evening with friends. Our commitment to versatile, sustainable fashion ensures you can build a wardrobe that lasts. With designs crafted to withstand trends and stand the test of time, ASCENO proudly produce in small – ethical production runs to minimize waste – and continuously advancing toward a sustainable future through responsible practices and mindful craftsmanship.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

138 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Asceno is a timeless luxury brand

I’m a long time and loyal customer of Asceno, great pieces that are well made from beautiful fabric and timeless. I’m size uk 12 and wear Medium.

15. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Love my dress

Love my dress, the fabric is a luxe quality. Beautiful packaging, fast delivery and excellent service. The team was helpful assisting me.

24. marraskuuta 2025
Saanut 5/5 tähteä

Love my silk set

I ordered a silk co ord for holiday and absolutely love it, have worn it so many times. I wasn't sure initially on size and they were very helpful and it fits perfectly. Will definitely order another for my next trip!

28. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I love this brand

I love this brand! The packaging and products are so beautifully made. The sales girl was so helpful in switching sizing. Thank you Asceno!

7. lokakuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Misrepresentation on website and no refund! 

Bought the 'Nisha' dress from the website which said it could be washed. It looked old and faded after just one wash so I got in touch but Asceno then said that it was actually 'dry clean only' but still wouldn't refund, despite misrepresentation on the website, which is strictly prohibited under UK consumer law. 

They currently have the dress back and also have my money, and (shockingly!) told me I should pay them a further £8.50 for them to return it to me. I am relieved I used a credit card and could apply for a refund through Section 75, but I would never shop with them again. Unclear if this company is genuinely clueless about customer service / rights or if it's just plain arrogance that they think they're above the law, but neither option is a good look for them. 

12. elokuuta 2025
Oma-aloitteinen arvostelu
Asceno-logo

Vastaus yritykseltä Asceno

Dear L C,

Thank you for your feedback, and we’re sorry to hear you’ve been left feeling disappointed with your experience.

We take product quality and customer satisfaction seriously, and we’re confident in the integrity of our garments. The 'Nisha' dress, like all our pieces, is crafted from high-quality linen sourced from respected mills, and we conduct colourfast testing as standard to ensure durability when cared for according to the garment label and website instructions. While your physical dress label reads 'Dry Clean Only', it's also true that a cold delicate or hand wash using delicate detergent, as advised on our site's general care guide, would not cause substantial fading after one use.

To date, we have not received any similar reports of fading or defects with this dress after one wash. This leads us to believe the issue may be specific to the care method used, though we understand this has caused frustration.

We also want to clarify that, in this case, a replacement was already provided prior to the item being worn and washed. Once the second dress was returned showing signs of wear inconsistent with a manufacturing fault, we followed our standard returns policy and could not issue a refund.

We appreciate your reference to consumer rights and always aim to operate fully in line with UK consumer law. Our team has been in contact with you throughout, and we regret we couldn’t reach a resolution that met your expectations.

If you'd like to discuss the matter further, we're happy to continue the conversation privately.

Warm regards,
Asceno Concierge Team

Saanut 5/5 tähteä

This is a great company .Beautifully…

This is a great company .Beautifully made clothes using really loverly natural fabrics. I have purchased several pieces and delighted with the fit ... easy to wear and very comfortable .Generous sizing.
Will definately buy more in the future and highly recommend.

18. elokuuta 2022
Oma-aloitteinen arvostelu
Asceno-logo

Vastaus yritykseltä Asceno

Thank you Kate for taking the time to share such a lovely review! We are glad to hear you enjoyed every part of the ASCENO experience and are enjoying your ASCENO pieces. If you need guidance with anything in the future, please let us know!

The ASCENO Team

Saanut 5/5 tähteä

Such a delight.

The arrival of an order from Asceno is such a treat.
The delivery feels almost instant as it is so swift. The lovely simplicity of the packaging and the extra special
graciousness of a handwritten note makes your purchase special and that's before you have discovered your beautiful items. Thank you Asceno.

9. elokuuta 2022
Oma-aloitteinen arvostelu
Asceno-logo

Vastaus yritykseltä Asceno

Thank you so much Caroline for taking the time to share such a lovely review! It is lovely to hear you enjoyed every part of the ASCENO experience. If you need guidance with anything in the future, please let us know!

The ASCENO Team

Saanut 5/5 tähteä

5 star service from Asceno

5 star service from Asceno. Exceptional service from Asceno, the on-line buying experience has got to be one of the best I have ever received. From the initial navigation of the website, garment quality, choice and price.  Placing an order to delivery was outstanding with overall communication efficient and friendly.   I was looking for a 100% silk slip dress for a reasonable price and I found it with Asceno.  I received my dress in super quick time, inside the outer box wrapping was high quality cream wrapping paper. a matching cream envelope with a personalised hand written note and the documentation. In its own cotton dust bag stamped Asceno lay my immaculate 100% silk dress, which I love. I also received an A3 sized Asceno marketing magazine within the box. Wow, what service!  I could not fault the professionalism of this company and I will be using them again. Full credit to the whole Team at Asceno, well done!

26. heinäkuuta 2022
Oma-aloitteinen arvostelu
Asceno-logo

Vastaus yritykseltä Asceno

Thank you so much Kathy for taking the time to share such an amazing review! It is lovely to hear you enjoyed every part of the ASCENO experience.
If you need guidance with anything in the future, please let us know!
The ASCENO Team

Saanut 5/5 tähteä

Fabulous company

The experience starts with opening the box, it is beautifully packaged, eco box and paper and then the dust bag with your product in it. The dresses are beautifully made, the fabrics stunning.

Absolutely superb!

So many companies could learn from you - product, presentation and the customer experience, you have nailed it!

16. toukokuuta 2022
Oma-aloitteinen arvostelu
Asceno-logo

Vastaus yritykseltä Asceno

Thank you Camille for taking the time to share such a great review!
It is lovely to hear such positive comments and we are glad you enjoyed every part of the ASCENO experience.
Please let us know if we can guide you with anything in the future!
The ASCENO Team

Saanut 5/5 tähteä

Beautiful wearable clothes

Beautiful wearable clothes, a brilliant customer service and speedy delivery all packaged perfectly. What more could a girl want.
Thank you Asceno.

13. toukokuuta 2022
Oma-aloitteinen arvostelu
Asceno-logo

Vastaus yritykseltä Asceno

Thank you Caroline for this amazing review! We are so glad to hear you are loving your ASCENO pieces and that you had a wonderful experience with us.
Please let us know if we can guide you with anything in the future!
The ASCENO Team

Saanut 5/5 tähteä

Excellent

Excellent.
Lovely bikini.
Great material.
Great fit.

4. toukokuuta 2022
Oma-aloitteinen arvostelu
Asceno-logo

Vastaus yritykseltä Asceno

Thank you Katie for taking the time to share such a great review! We are thrilled to hear you are loving your new ASCENO swimwear.
Please let us know if we can guide you with anything in the future!
The ASCENO Team

Saanut 5/5 tähteä

One of the best customer experiences…

One of the best customer experiences I've ever had. Quick delivery to Europe (duties and taxes prepaid), perfect fit and quality of the items, and very nice and helpful concierge team. Will definitely shop there again!

10. maaliskuuta 2022
Oma-aloitteinen arvostelu
Asceno-logo

Vastaus yritykseltä Asceno

Thank you Nathalie for your lovely comments and for taking the time to share this review. We are so glad to hear you are loving your ASCENO pieces!
Please let us know if we can guide you with anything in the future.
The ASCENO Team

Saanut 5/5 tähteä

Excellence in every detail

Have recently purchased a few items from Asceno and I absolutely love them all! Everything about this brand is magic - the service, the fit and quality of the clothing and the packaging - every detail is so well considered and just beautiful. Happy to have discovered them!

22. helmikuuta 2022
Oma-aloitteinen arvostelu
Asceno-logo

Vastaus yritykseltä Asceno

Thank you Shayna for taking the time to share such a great review!
Its so nice to hear your lovely comments about your experience with us. We are happy that you found us.
Please let us know if we can guide you with anything in the future!
The ASCENO Team

Saanut 5/5 tähteä

Love the dress

Love the dress, excellent quality and lovely linen. Prompt delivery

11. tammikuuta 2022
Oma-aloitteinen arvostelu
Asceno-logo

Vastaus yritykseltä Asceno

Thank you Amanda for taking the time to share your review! We are glad to hear you are enjoying your ASCENO dress!
Please let us know if we can guide you with anything in the future.
The ASCENO Team

Saanut 5/5 tähteä

Fabulous!

Everything about my ASCENO experience has been fabulous! I have been searching for a mother of the bride dress that was non traditional and amazing. The only dress I found was ASCENO and I am delighted with it.
The dress is beautifully made. Attention to detail is great from follow up emails, packaging and handwritten notes.
Thanks so much!

9. joulukuuta 2021
Oma-aloitteinen arvostelu
Asceno-logo

Vastaus yritykseltä Asceno

Thank you so much for your lovely comments and for taking the time to share this review. We are delighted to hear you found your perfect dress for such a special occasion!
Please let us know if we can guide you with anything in the future.
The ASCENO Team

Saanut 5/5 tähteä

Fantastic customer support team

Fantastic customer support team. its the first time I have received an email from a company I have purchased goods from asking if the item purchased arrived and was suitable. very impressed

25. marraskuuta 2021
Oma-aloitteinen arvostelu
Asceno-logo

Vastaus yritykseltä Asceno

Thank you Rich for taking the time to share such a great review!
We are thrilled to hear your positive comments about your experience with us.
Please let us know if we can guide you with anything in the future!
The ASCENO Team

Saanut 5/5 tähteä

A lovely luxurious silk eye mask

A lovely luxurious silk eye mask, it feels like a treat to wear it every nighttime. Made to the highest quality, delivered in less than 48 hours from order. A was a lovely company to deal with. This is my second Asceno item and I will definitely be purchasing more exquisite silk piece from them.

19. marraskuuta 2021
Oma-aloitteinen arvostelu
Asceno-logo

Vastaus yritykseltä Asceno

Thank you so much Ali for leaving this lovely review. We are very glad to hear you are loving your eye mask!
Please let us know if you need any advice or guidance in the future!
The ASCENO Team

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