Artsy Properties Arvostelua 

No complaints at all. The apartment was beautiful and clean, immaculate. It was conveniently located. There is parking literally 2 mins away and getting into central London very easy. We would stay again

This place was excellent, modern, clean and spacious. Great location too. Good communication with the landlord 10/10

Spacious apartment. Very well equipped. Close to the metro and grocery store. Wonderful view of London. Very efficient service and comunicaton

Great hosts great place would stay again.

Thank you so much for the stay, lovely !

Respuesta rápida
El lugar muy grande y bonito

Very comfortable apartment and clean and very close to Heathrow airport.

It was an absolute pleasure dealing with Brandon , he is really welcoming and understanding, would highly recommend this company

Dear [Booking.com / Property Manager Name],

I am writing to lodge a formal complaint regarding my stay at Mitre Scrubs Lane by Artsy (9–14 April).

Upon checking out, I realised I had left behind several vital supplements that support my clinically diagnosed ADHD, including Swanson N-Acetyl L-Tyrosine (NALT) and Lion’s Mane—both of which are essential to my daily cognitive function and emotional regulation.

I immediately contacted the property manager to explain the urgency and clearly stated that I live with ADHD, which comes with forgetfulness and emotional dysregulation. Despite this, I was met with slow responses, inflexibility, and a dismissive attitude that only worsened my distress. I offered to retrieve the items myself and was told I could not access the property. I was then informed that nothing had been found, but no photographic evidence of the inspection was initially provided—despite your stated policy of professional inspections and documentation.

What’s worse, I later learned that the cleaner entered the property at 10:45am, a full 15 minutes before my official checkout time of 11:00am. This early, unauthorised entry happened while I was still inside, actively packing. She let herself in without knocking or prior notice, and I had to ask her what she was doing, to which she had no clear explanation. I then had to instruct her to leave and return at the correct time.

This moment of intrusion—at an already sensitive point of transition—disrupted my concentration, increased my anxiety, and likely contributed to me forgetting my belongings. For someone with ADHD, unexpected disruptions like this can completely destabilise a fragile mental process that’s already under pressure. This was not just an inconvenience—it was a health-impacting disturbance that your team has failed to take responsibility for.

I am now without essential items that I cannot afford to replace, and I’ve been left feeling unheard, invalidated, and disrespected—not only as a paying guest, but as a neurodivergent person who was upfront about my diagnosis from the start.

I am requesting the following:
1. Reimbursement for the cost of the lost items, which total approximately £70-100.
2. A formal apology and acknowledgement of the mishandling of this situation and the lack of reasonable accommodation shown.
3. A review of your team’s procedures when engaging with guests who disclose neurodivergent conditions, including ADHD, and an assurance that guests will not be disturbed before checkout time in the future.

If this issue is not resolved, I will escalate it to:
• Booking.com’s accessibility and disability support teams
• Trustpilot and public review platforms
• Formal legal or regulatory avenues regarding disability discrimination if necessary

This is not just about medication. This is about accountability, dignity, and access. As a neurodivergent person, I will not accept negligence being brushed off as policy.

To make matters worse, after multiple messages expressing the urgency and emotional weight of the situation, I called Brandon directly, in tears, clearly stating that I was in distress and experiencing a dysregulated ADHD episode. Instead of responding with any kind of empathy or trauma-informed support, he hung up on me.

I want to emphasise:
• I was not aggressive on the call.
• I was panicked, crying, and begging for help accessing the items that support my mental health.
• Brandon’s decision to hang up was not just unprofessional—it was emotionally negligent and compounded the harm already done.

I’ve got screenshots as part of my documentation, including one where I made it explicitly clear how this has impacted me as a neurodivergent person and why the loss of these items is not a small matter. My words are clear: “It’s already hard enough living in a society that demonises my neurodivergence. Now what helps me function and live in a more orderly manner has been discarded and thrown away.”

This experience has not only left me without access to the items I need to regulate—it has left me retraumatised by the way I was treated while vulnerable.

It's a always a pleasure working with Brandon and his team, very professional.

Absolutely stunning place to stay everything was faultless and deffo recommend anyone to stay, just be careful if your scared of heights as it's 31 floors but stunning views looking over to London once you get used to the height

Brilliant host ,could always be reached at any given time of the day to cater to my interest needs .Breathtaking views in the actual property photos doesn’t do it justice

fantastic property, nice and modern, could not ask for more from this place, parking and 24hour security, brilliant hosts, Thanks again

Beautiful property centrally located. Great communication with host very accommodating. Would book again .

The apartment was a duplex and had a beautiful ambiance. It has two balconys and beautiful decor. The place was also clean and fully equipped with everything needed for a stay away from home. And the host is very responsive and ready to assist in any way possible. I would definitely stay there again!!!!

Déception. Notre arrivée prévue le 7 mars a été compromise : une bombe atomique a notre gare de départ annulant tous les Eurostar. Pas de remboursement pour la nuit perdue, car « ce n’est pas dans les conditions » selon Brandon.
Arrivés le 8 mars à 16h, on trouve le ménage en cours (voir photo). Logique, vu qu’on avait réservé pour le 7… ? Par contre, un rappel pour partir à 11h pile, ça, on sait faire !
Petit bonus : la magnifique vue sur le cimetière, une surprise non mentionnée.
Cher Brandon, être hôte, ce n’est pas juste donner un code de porte. Un conseil : adaptez-vous à vos voyageurs. Et nous demander 5 étoiles ? La meilleure blague du séjour. Dommage que les notes négatives n’existent pas. Ah, et sinon, l’appart est bien décoré

Lovely apartment
Buses and tube station all close by.
Host nice people