Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Art of Clean is a trusted cleaning and floor care company, proudly serving homes across Cambridgeshire and nearby areas since 2005 — including Cambridge, Ely, Saffron Walden, Newmarket, Bury St Edmunds, Royston, Huntingdon, St Neots, and as far as Downham Market. We specialise in restoring carpets, rugs, upholstery, curtains, and wooden floors. We help families and homeowners feel proud of their living spaces again. Whether it’s a one-room carpet clean before guests arrive, a careful rug refresh after a pet accident, or a full wood floor sanding and finish, we take the time to do things properly. Our team is known for being polite, punctual, and respectful in the home. No fuss, no pressure, just honest advice, clear communication, and careful work that stands the test of time. While our main focus is domestic cleaning and floor care, we also support local schools and smaller commercial premises maintaining high-use furnishings and floors where reliability and attention to detail matter. Most of our clients come to us through personal recommendation — and stay with us for years, knowing they can rely on consistent quality, thoughtful service, and a team that treats every home with care.
Ely Road, CB25 9PH, Cambridge, Yhdistynyt kuningaskunta
3,7
6 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My lounge carpet really needed a good clean especially on the door entry. I wasn't sure how well it would come up. I was so wrong. They did an amazing job also with the seating area. I though I'd need to buy a new carpet but I was wrong. They also cleaned my sofas. They man arrived on time and was very informative friendly and helpful. I would highly recommend this company. Saved me buying a new carpet
I feel really disappointed in my experience. I had a good and clear conversation with the customer services about my carpet cleaning requirements. I was assured the cleaner would try their best to clean under beds and easily accessible furniture. This was very clear in the conversation and the subsequent quote was based on this conversation and room measurements that were taken 3 years ago. I spent the day moving all my furniture and heavy items to a non carpeted areas and even moved beds away from walls. I explained to the carpet cleaner to please clean under the beds. The beds in question are easily accessible with at least a 35/40 cm gap and even I can get a hoover under them and easily move them on my own and I am not a cleaning specialist!! I gave clear directions and even prompted him to move some light items as he had not taken that initiative. When he left I was under the impression he had cleaned under the two beds only to discover they were still incredibly dusty. When I reached out to art of clean about this hoping for a resolution I was told that the cleaner went by my directions (???) and that I had requested only for the standard clean and that according to their records from 2023 I was quoted for the trafficked areas only anyway so didn’t pay for the non cleaned area?? I was told that he could not clean under large heavy items of furniture. Going under a bed that has a large gap between the bed and floor is apparently not in the quote ?!? I wish they would have said this to me from the beginning instead of giving me misleading information over the phone claiming I was being quoted for the service where they do move and go under furniture within reason. Then blaming me for not giving the right directions to the cleaner and saying I only asked for their standard service. It’s simply not true. Very disappointed in their customer service and lack of thoroughness.
Sadly the two (very) large stains in my wool carpet were past repair. Robbie discussed this and gave me an honest opinion as to whether a clean would be successful. I decided not to proceed as there would be less than a 20% chance of getting the stains out. I truly appreciated the honesty and advice and cannot recommend him and Art of Clean enough. Thank you!
Art of clean were AMAZING. Our little girl's bedroom had a nasty patch on her carpet that we had inexpertly tried to clean.. essentially we had made it horrible and then mould or bacteria were coming through. We were desperate to get it clean and safe again. Art of clean didn't have any appointments but STILL came out the very next day anyway and did a really amazing deep clean of the carpet because it was in our little girl's room.
THEN they didn't let us pay! Which was unexpected and also wonderful. In truth they would have been worth every penny, because they gave us a safe room back. Thanks again!
Robby was on time, he completed the work professionally, and to a standard with which we were very pleased. The work was cleaning a carpet and three-piece suite.
We decided to get our wooden floors resealed as they had become scratched from daily use and we have a dog. During the consultation, the sales agent assured us that the sealant would offer strong protection against wear and tear, including from pets.
Unfortunately, the results have been disappointing. Soon after the work was completed, water damage marks began appearing — caused by routine cleaning, a damp mop left out for a few hours, and wet shoes (photos below). Art of Clean did return to inspect the damage and even brought a Bona representative. However, the inspection involved simply dripping water onto the floor and observing it for a few minutes. We were ultimately told that the company isn’t liable, as the damage occurred after the job was completed.
Their only gesture was to offer an updated aftercare brochure — which did not outline clear guidance around aftercare of the floor. At this point, it’s not particularly helpful.
Beyond the water damage, the floor does not seem any more protected than before. In fact, it is now more scratched than it was prior to the treatment. We feel misled by the sales agent, and wish they had been more transparent about the product’s limitations — particularly in a home with a dog.
We regret having the floor resealed and would not recommend this service.
Vastaus yritykseltä Art of Clean
Dear Hollie and Derek,
Thank you again for sharing your feedback. We're naturally saddened that you remain dissatisfied, but we fully respect your right to express your views.
As before, and in line with our values, we won’t be discussing the details of this matter publicly — not here, or anywhere else. That includes the full timeline of communication, the independent assessment offered, or the resolutions we put forward in good faith.
For clarity, we provided more support than we were contractually or legally obliged to. We facilitated a site visit, brought in a manufacturer specialist, reviewed your concerns carefully, and even offered to accept the findings of a qualified independent flooring inspector—a step not taken up.
It’s disappointing to now see this matter repeated across multiple platforms. Some may see that approach differently, but we remain focused on professionalism, not point-scoring.
We continue to stand by our work and our conduct throughout. And despite the outcome, we wish you all the best moving forward.
— Pierre and the Art of Clean Team
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