Artistic Spaces Arvostelua 

69
TrustScore 3/5 tähteä

3,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

Artistic Spaces took over our building almost 6 months ago and we have been very happy with them! Big issues we had been raising before AS took over got sorted soon into them managing the building. Ou... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I had a studio here for 3 years and the building burnt down. This was over a month ago. Since then there has been little to no communication in regards to anyone getting the months rent they just paid... Näytä lisää

Saanut 1/5 tähteä

After the fire at Oxgate House no tenants have been refunded their deposits. Please do not choose Artistic Spaces as you could lose your business and all of your possessions.

Saanut 5/5 tähteä

I rented the studio for an event and had a fantastic experience. The space was clean, well-maintained, and exactly as described. Communication with the team was smooth and helpful throughout the p... Näytä lisää

Yrityksen tiedot

  1. Isännöintiyhtiö

Yrityksen kirjoittama

Artistic Spaces is a company that has more than 230 studios across London suitable for: artists, creatives, business, SMEs. Inquire now to find your space!


Yhteystiedot

3,2

Keskitasoinen

TrustScore 3/5 tähteä

69 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 8 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,2

Kaikki arvostelut

(69)

26 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Promises of intercome for almost 2…

Promises of intercome for almost 2 years when I was told it was going to come in a couple of months! Delivery’s stolen and clients left outside as they can’t ring as the building has no phone signal. 1/2 built and footprints on the ceiling no respect for there tenants. How can we run a business if I can’t get delivery’s! I am very disappointed and should of gone with my gut after reading other reviews

3. huhtikuuta 2025
Oma-aloitteinen arvostelu
Artistic Spaces-logo

Vastaus yritykseltä Artistic Spaces

Dear Tenant,

Thank you for your feedback. We're sorry you've experienced frustration regarding the intercom system. While we initially expected installation to happen sooner, this has required third-party consent from the freeholder, which has caused delays outside our direct control. We continue to pursue this and will update tenants as progress is made.

In the meantime, please note that there is a concierge on site who can receive deliveries and hold mail securely to assist with day-to-day access and logistics.

We’re committed to improving the site and supporting your ability to run your business successfully. If there are specific ongoing issues you'd like us to look into, feel free to contact us.

Kind regards,
Artistic Spaces Management Team

Saanut 5/5 tähteä

Josh

Josh was very fast and efficient when renewing my contract. He has also been super helpful dealing with an issue I had regarding deliveries

1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great space

Easy process moving into the space and the team are always available. People in the building are super friendly which is always nice.

3. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Above and Beyond

The team here has been amazing for the past three years. They go above and beyond to find solutions to my growing business, stopping at nothing to make sure that we find a mutually beneficial arrangement. I have no complaints and would recommend them to anyone in need of stable and high quality spaces for their small business.

3. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Long Term Tenants

We have a long standing relationship with Artistic Spaces, and couldn’t be happier.
The team are always helpful and easy to deal with, and open to suggestions.

25. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing service. Cool spaces.

In our experience, having a studio with Artistic Spaces has been incredible.

Simple and easy onboarding, a real interesting collective of co-tenants providing fantastic networking opportunities and a super-friendly proactive approach to operations and support with our main contact, David.

6. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Unethical Deposit Refund Delays

(Standard road NW10 unit 68)

Avoid Artistic Spaces if you expect professionalism and honesty. They deliberately delay returning deposits, despite clear terms in their own letting agreement.

Under Clause 8.2.1 and 8.2.2, if a unit is handed back in its original condition, the deposit should be refunded promptly—yet they fail to honor this. No timeframe is mentioned in the contract, yet 18 days have passed, and we are still chasing our £700 deposit.

We were tenants for over three years, always paid our rent on time, and left the unit in perfect condition. The studio was inspected and approved on February 7th, with confirmation that there were no issues—yet Artistic Spaces continues to withhold our money without justification.

After speaking with other tenants, it’s clear this is a pattern—many have had to repeatedly chase them for their refunds. This is not an isolated incident but a deliberate and unethical practice.

It’s incredibly frustrating to now be chasing after our own money after being a reliable tenant for 3 years. If you’re considering renting from Artistic Spaces, be prepared for frustration, delays, and disregard for contractual agreements.

Furthermore, The main entrance glass has multiple cracks and has remained in this condition for over three years. Aesthetically, it appears unwelcoming, and fragments of glass have been falling.This issue has been reported to artist spaces frequently by tenants - Artistic spaces simply don’t care.

***update***
Ealing council have not been notified of termination of contract in February 2025 (almost 6 months ago) and unit hand over despite several emails, 3 phone calls to Artistic Spaces. This appalling level of customer services is absolutely unacceptable!

7. helmikuuta 2025
Oma-aloitteinen arvostelu
Artistic Spaces-logo

Vastaus yritykseltä Artistic Spaces

Dear Forough Ansari,

Thank you for your feedback. We're sorry to hear that you felt let down by your experience at Unit 68, Standard Road, and we’d like to address the key points you've raised.

Your tenancy ended on 8 February 2025, and we can confirm that your full deposit of £700 was returned on 28 February 2025. While this falls within the general 28-day processing timeframe we aim to adhere to, we appreciate your frustration and regret any delays in communication during this period — particularly given your record as a reliable tenant over three years.

Regarding your comment about Ealing Council, we’d like to clarify that under standard procedure, it is the occupier’s responsibility to notify the council of tenancy termination for matters such as business rates, and we encourage all tenants to do so directly.

As for the condition of the entrance glass, we acknowledge that this took longer than it should to resolve. Your feedback has been noted, and we are actively reviewing how we can improve both our site maintenance and post-tenancy communication going forward.

Kind regards,
Artistic Spaces Management Team

Saanut 1/5 tähteä

If I could give 0 stars I would

I was a tenant at Artistic Spaces OXGATE HOUSE from November 2021 to June 2024 and my experience was absolutely dreadful. The management is shockingly incompetent, unresponsive, and shows no regard for their tenants or the condition of the spaces they rent out.

During my time there, I dealt with countless issues, including:

• Security problems: Frequent break-ins due to poorly maintained doors and locks, unmonitored cameras, and management’s complete neglect. I couldn’t even get insurance because of how unsecure the building was.
• Rodent infestations: Persistent issues caused by bins not being cleared on time, resulting in waste piling up.
• Health and safety hazards: Human waste was left outside a fire exit for months, and leaking roofs went unrepaired for ages.
• Broken promises: Management advertised fast-working WiFi, a café, and open-plan workspaces, but none of these ever materialised. Instead, they crammed in extra hubs to make more money.
• Lack of maintenance: Broken main doors, parcels going missing from the parcel room, and tenant complaints ignored for weeks at a time.
• Parking issues: Management introduced pay-and-display parking, yet tenants constantly had to fight for spaces. Even when I paid, I would receive parking tickets randomly, leading to countless refund applications and appeals.
• Inappropriate use of facilities: Teenagers using the toilets for sex, with no action taken by management despite complaints.
• Unbearable working conditions: Despite the metal roofs in the B2 studios, air conditioning wasn’t installed until over a year into my tenancy. One summer, temperatures reached 45°C in my workspace, making it impossible to work.

The final straw was arriving one day to find the lock removed and the glass door smashed. Management didn’t even know about it, and it took far too long for them to respond. What is the point of having cameras if they are never monitored?

To top it all off, they do not return deposits, and it’s a mystery where the rent money goes since nothing is ever fixed or maintained. Reaching management is nearly impossible, and when you do, they are either dismissive or completely ignore you.

I’m so glad I left. Artistic Spaces treats tenants appallingly, and I wouldn’t recommend this place to anyone. Avoid it at all costs.

26. kesäkuuta 2024
Oma-aloitteinen arvostelu
Artistic Spaces-logo

Vastaus yritykseltä Artistic Spaces

Dear Skye,

Thank you for your feedback regarding your tenancy at Oxgate House between November 2021 and June 2024. We regret that you feel your experience was unsatisfactory, but we must correct a number of serious inaccuracies in your review.

Deposit Return
You state that your deposit was not returned. This is incorrect.
Your full deposit of £1,950 was returned via Credit Note CN-28532 on 26 June 2024, and applied against two outstanding invoices:

£1,143 (Invoice INV-28158, dated 26 June 2024)
£807 (Invoice INV-28533, dated 26 June 2024)
This cleared your deposit in full and was processed in line with our standard post-tenancy procedures.

Outstanding Balance
Despite the deposit being credited, your account remains in arrears. As of the date of this response, you still owe Artistic Spaces an outstanding balance, which we have attempted to recover through standard communication channels.

Exaggerated and Misleading Claims
Many of the allegations in your review are exaggerated or factually incorrect. While we acknowledge that some maintenance and operational issues occurred during your tenancy and steps have been taken to improve service and responsiveness, claims relating to criminal activity, human waste, and health hazards are not supported by any logged reports or independent inspection records.

We always welcome constructive feedback, but reviews that misrepresent the facts and ignore a tenant’s own financial obligations undermine the professionalism we work to maintain.

If you would like to settle your balance or further discuss this matter, please contact us directly.

Kind regards,
Artistic Spaces Management Team

Saanut 5/5 tähteä

Monier Works

The building manager at Monier Works is absolutely amazing. I’ve been there for 1 year and he is always present and readily available to help me, wouldn’t recommend a studio space any more than this!

5. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Awful

Awful! Their tenants are in our residential block and they have the most aggressive antisocial behaviour. Artistic spaces need to control them better and give them warnings or do better checks. I used to love living where I have for 16 years and them coming here has ruined my home life and afraid for my security

15. heinäkuuta 2024
Oma-aloitteinen arvostelu
Artistic Spaces-logo

Vastaus yritykseltä Artistic Spaces

Dear Reviewer,

Thank you for your comment. However, after thoroughly reviewing our records, we can confirm that you have never held a tenancy or licence agreement with Artistic Spaces at any of our sites, including the property mentioned.

We take all feedback seriously, but also believe it’s important that public reviews reflect genuine experiences. If you believe this is a mistake or you were associated with another business operating under a different name, please contact us directly so we can verify your identity and address any legitimate concerns.

Otherwise, we respectfully request that you remove or revise your review to reflect an accurate and substantiated experience.

Kind regards,
Artistic Spaces Management Team

Saanut 1/5 tähteä

No solution, no money back, no response to emails and calls

The studio for which I placed a deposit has experienced a flood, resulting in severe dampness that has caused deterioration and neglect throughout the entire space. They did not provide clear information that the source of the issue has been resolved. I did not sign the contract and have requested the return of my deposit (which I paid 2 months' rent), but I have not received a response for almost a month. They are not responding to phone calls or emails. They don't even deserve one star.

5. lokakuuta 2023
Oma-aloitteinen arvostelu
Artistic Spaces-logo

Vastaus yritykseltä Artistic Spaces

Dear Reviewer,

We're sorry to hear about your experience, but unfortunately, we are unable to identify your name, studio number, or any associated deposit based on the information provided in this review.

If you did pay a deposit and chose not to proceed with a studio due to concerns about the condition of the space, we take that seriously. However, we require verifiable details in order to investigate and resolve the matter.

Please contact us directly with your full name, studio reference, and payment details. Once we have this information, we will prioritise your enquiry and ensure any genuine issue is addressed promptly.

We’re committed to transparency and fair treatment of all tenants and applicants, but we cannot process anonymous claims without context.

Kind regards,
Artistic Spaces Management Team

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