ARS/Rescue Rooter - Florida Home Air Conditioning Arvostelua 

I call and they gave me a quick appointment and addressed all of my issues.

I wanted to have a surge protector put on the air conditioner, but I don’t think it was ever installed. Also, I’ve received no paperwork on the air conditioner. The sales person said the installers would bring, but they never did.

We regularly have our HVAC serviced BY YOU. Part of this service, we're told, is clearing the drain line. Now, a month after a service, our HVAC stops cooling, and your tech finds our HVAC drain totally clogged, and charges a a lot of money to clear it. I, honestly, feel like I'm getting scammed by your regular service visits. Just don't see how it got completely clogged in such a short time. Looks, to me, like it was never properly serviced in the first place.

My technician was top notch! He explained everything in terms I could understand. He was pleasant and even worked in the rain to get my air working again!

Never heard of the company, did not send it to my name!

On time, got his work done and AC/air handler work great!

If I could get them a zero, I would.
From calling a few days after it was installed to tell them it was making a noise. Was told that that was normal and which I pointed out my other one never made that clinking sound.
Then to find out when summer came when the AC kicks on if I’m using the stove, the air conditioner or anything in my house, the breaker blows.
The AC unit is too big for my house they never calculated the load the house could take which they were supposed to do.
When I told them of the issues and that their AC unit was too large, they told me that was my problem and to get electrician to come in. I replaced my whole electrical system. I pointed out that I would not have bought an AC unit that was too big for my house. If I had to do that considering I am disabled live on disability and have a severe heart issue..
I do not have money to pay for things extra things to make an AC unit that should’ve worked to work in the first place.
So now I’m having to get other electricians to come in and give me letters stating the fact that the AC unit is too big for my house.
On top of that, the AC unit decided to just stop working. This is the first summer that I’ve even had the unit .
When I notice it stopped working, I went outside and the clunking noise that it was always making his now louder.
It is 88° in my house which is extremely bad for someone with a heart condition.
Plus, I have a flat nose dog that I’m worried is going to die.
Even though the warranty is still valid on the unit they’re telling me they’re not sure what the parts will be covered by the warranty and I might have to pay for that which I have no money to do so.
I have sent them letters, telling them how they breached their contract with putting a unit on too large, not giving me the load capacity for my house in writing as they were supposed to .
Instead of chosen, not to answer any of my emails or phone calls.
Also have the phone numbers on the sheet that they gave me for the AC when it was installed to call do not work and I’ve been disconnected and emails have been disconnected as well.
The phone number at the top of the page underneath their company logo has been disconnected.
So I have to get online to find out what the real phone number is to call them.
This company is extremely shady. Do not get involved with them.