From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Näytä lisää
Yritys on vastannut
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Easy, fast process. All staff I encountered in person or on phone were knowledgeable, polite and professional. The product I purchased works perfectly and looks good in my home. Highly recommend Arrow... Näytä lisää
Yritys on vastannut
Todd Frigstad made us feel comfortable that Arrow lift would do a professional installation. He also sold us the right lift,Stannah. We looked at alot.
Yritys on vastannut
The product is outstanding and the individual people are great. This review is of the contracted maintenance process. We signed a support contract to get a checkup twice a year and were told the su... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Arrow Lift
Yrityksen kirjoittama
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
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Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Yhteystiedot
4,7
Erinomainen
458 arvostelua
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Will not provide service & charged
I called and said I relocated a lift from a home. It was off the rail and locked out with code f7 and had a jammed bar. Curve 180 style. I said I just had hip surgery and was not sure if the lift track was still installed as my son was working on it when I was having surgery the day before (4/15/26) and I had not seen the stairs yet. 2 techs were sent within 45 min. My son had disassemble the track, after it was set before my surgery, because the chair locked out and came off the rail when I was in surgery as he was setting in the chair and it locked out. The techs saw the chair off the rail and would not place it on a rail and would not service the locked out chair and said that since its track was a different set up they would not service and still charged $166.00. They said they cannot perform mechanical repairs and they had to pass an inspection. I asked if a permit was needed and they skirted the conversation. All in all, seemed nice, looked pro. , good for nothing. What is a service call for a lift chair off a rail with a jammed bar and locked out code of f7 for? They just robbed me.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Todd Frigstad made us feel comfortable…
Todd Frigstad made us feel comfortable that Arrow lift would do a professional installation. He also sold us the right lift,Stannah. We looked at alot.
15. huhtikuuta 2026
Vastaus yritykseltä Arrow Lift
Thank you, Charles, for sharing your experience. We’re glad to hear Todd helped you feel confident in both the process and your decision.
It’s great to know you took the time to explore different options and found the right fit with the Stannah lift. Having that sense of comfort and clarity when making a decision like this is so important, and we’re pleased Todd was able to provide that guidance.
Thank you again for your feedback—we appreciate you choosing Arrow Lift!
Prompt professional service
Prompt professional service.
They installed a high quality stair lift which functions very well.
But considering how very expensive it was I would expect that.
5. maaliskuuta 2026
Vastaus yritykseltä Arrow Lift
Thank you, Robert, for sharing your feedback. It's great to hear you were pleased with the professionalism of our team and that the stair lift has been functioning well for you.
We also appreciate your candid thoughts regarding the investment involved. We understand that purchasing a stair lift is a significant decision, and we work hard to provide dependable, high-quality equipment and service that deliver lasting value.
Thank you again for choosing Arrow Lift and for sharing your experience.
From the sales rep Nelson to the office…
From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if something needed to be done. Thank you Arrow Lift!
7. huhtikuuta 2026
Vastaus yritykseltä Arrow Lift
Thank you, Nanci, for taking the time to share your experience. We’re glad to hear that Nelson, our office team, and Ezra and Thomas all helped make the process a positive one for you.
Providing helpful guidance without pressure and making sure questions are answered along the way is very important to us, so it’s wonderful to know you felt supported throughout the process. We’re also pleased to hear our team followed through whenever something needed attention.
Thank you again for your thoughtful feedback and for choosing Arrow Lift!
Excellent company and great service.
This is the second lift they put in the house, this one to the basement. The process was just as seamless as last time. Their service is very appreciated.
10. huhtikuuta 2026
Vastaus yritykseltä Arrow Lift
Thank you, Scott and Annie, for your continued trust in us. It means a great deal that you chose us again for your second lift installation.
We’re glad to hear this experience was just as smooth as your first and that the process once again met your expectations. Knowing our team has been able to provide service you value enough to return for is incredibly meaningful to us.
Thank you again for your kind words and for allowing us to help with your home accessibility needs.
Warmly,
The Arrow Lift Team
Great experience
Easy, fast process. All staff I encountered in person or on phone were knowledgeable, polite and professional. The product I purchased works perfectly and looks good in my home. Highly recommend Arrow Lift.
15. huhtikuuta 2026
Vastaus yritykseltä Arrow Lift
Thank you for taking the time to share your experience and for recommending Arrow Lift. We’re glad to hear the process felt easy and efficient, and that every member of our team provided high quality service along the way.
It’s also wonderful to know you’re happy with how the lift functions and how well it fits into your home. Hearing that the product meets both your needs means a lot to us.
Thank you again for your thoughtful feedback!
Best,
The Arrow Lift Team
They didn’t know that in Rossmoor you…
They didn’t know that in Rossmoor you must get a Walnut Creek permit for anything you do. And that is included in the price it made for some anxiety. The lift works well, but the back is sort of tilted toward me and it’s quite hard.
15. huhtikuuta 2026
Vastaus yritykseltä Arrow Lift
Thank you, Aulani, for sharing your experience. We’re so glad to hear you are happy with everything and that the entire process felt smooth from start to finish.
Providing a straightforward, stress-free experience is something our team works hard to deliver, so it means a lot to know that came through in your experience. Thank you again for your kind feedback!
- The Arrow Lift Team
Professional workmanship
Professional, friendly, informative staff. The stair lift looks nice and doesn’t feel invasive. The workmanship is high quality that will last for years.
8. huhtikuuta 2026
Vastaus yritykseltä Arrow Lift
Thank you, Janet, for your kind feedback. We’re glad to hear our team was professional, friendly, and helpful throughout the process.
It’s also wonderful to know that the stair lift fits nicely into your home and provides the functionality you need without feeling intrusive. Hearing that you’re pleased with the quality and craftsmanship means a great deal to us, especially knowing you feel confident it will serve you well for years to come.
Thank you again for taking the time to share your experience!
Warmly,
The Arrow Lift Team
Feedback on contractual maintenance received
The product is outstanding and the individual people are great. This review is of the contracted maintenance process. We signed a support contract to get a checkup twice a year and were told the support team would work with us on a suitable set of dates. Nobody every contacted us. I finally called them. We did get a review done (team was excellent, communication with the team AFTER the call was scheduled was great. There could have been more up front support.
1. huhtikuuta 2026
Vastaus yritykseltä Arrow Lift
Thank you, Rose, for taking the time to share such thoughtful feedback. We’re glad to hear the lift itself has been a great fit and that your experience with our team during the service visit—and communication once it was scheduled—was a positive one.
We also appreciate you pointing out the gap in follow-up around scheduling your maintenance visits. That’s not the kind of experience we aim to provide, and your feedback helps highlight where we can do better. Situations like this aren’t typical, and we understand how important clear, proactive communication is—especially when you’ve signed up for ongoing support.
If you’re open to it, we’d welcome the chance to connect and make sure everything is set up smoothly moving forward. Please feel free to give us a call at your convenience.
Best regards,
The Arrow Lift Team
Superb customer care experience
The sales agent came to our home and brought samples of the lift mechanism and rails. We could see how it worked and how it would be installed. She measured the stairs, showed us the products in the brochures and in a slide presentation. We went to the show room to see and ride the chairlift. Installation was quick and the technician even vacuumed the stairs when finished. We were extremely pleased with the process
24. maaliskuuta 2026
Vastaus yritykseltä Arrow Lift
Thank you, Suzanne, for taking the time to share your experience. It’s great to hear that the in-home visit helped give you a clear understanding of how everything would work, and that being able to see and try the lift in person at the showroom made the decision more comfortable.
We’re also glad the installation went smoothly and that our technician took the extra care to leave your space tidy afterward. Hearing that the entire process felt positive from start to finish means a lot to our team.
Thank you again for your thoughtful feedback!
Warmly,
The Arrow Lift Team
Vastaus yritykseltä Arrow Lift
Thank you, Anthony, for sharing your experience. We’re glad to hear the lift is doing exactly what you need it to do and working smoothly.
It means a lot to know everything is working as expected. Thanks again for taking a moment to leave your feedback!
Best,
The Arrow Lift Team
Your Company came out within one day to…
Your Company came out within one day to install this stair lift for my wife who had cancer. She used it for one day, loved it. The removal was done with the best sincerity, loved the company and what it provided for my beautiful wife!
25. maaliskuuta 2026
Vastaus yritykseltä Arrow Lift
Thank you for sharing this with us. We’re truly glad we could respond quickly and help make things a little easier during such an important time.
It means a lot to hear that your wife was able to use the lift and that it brought her some comfort, even if only briefly. We’re also grateful for your kind words about our team during the removal process—treating situations like yours with care and respect is very important to us.
Our thoughts are with you, and we appreciate you taking the time to share your experience.
Sincerely,
The Arrow Lift Team
Nice techs
Nice techs. Good service. Easy installation and great service. I highly recommend Arrow Lift!
1. huhtikuuta 2026
Vastaus yritykseltä Arrow Lift
Thank you, Valerie, for the kind words and recommendation. It’s great to hear that our technicians made a positive impression and that the installation process felt smooth and straightforward for you.
Knowing everything came together easily and that you had a good experience with our team means a lot to us. Thanks again for taking a moment to share your feedback!
-The Arrow Lift Team
On time, competent, and pleasant to work with.
On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small negative. A cosmetic panel was not in the installation box, so it is now on order. Does not affect machine operation.
1. huhtikuuta 2026
Vastaus yritykseltä Arrow Lift
Thank you, Dave, for taking the time to share such a detailed review. It’s great to hear that everything stayed on schedule and that both your sales representative and installer made a positive impression throughout the process. We’re also glad the installation was completed neatly and that the walkthrough helped make a more complex piece of equipment easier to understand.
We appreciate you pointing out the missing cosmetic panel as well. While we’re glad it doesn’t impact operation, we understand wanting everything to be fully complete, and it’s good to hear that a replacement is already on the way.
Thanks again for your thoughtful feedback—it really helps us continue to improve.
Warmly,
The Arrow Lift Team
Vastaus yritykseltä Arrow Lift
Thank you for sharing this feedback, Lois. We’re glad to hear the technician’s knowledge stood out during your visit. Feeling confident in the service you receive is important, and we appreciate you taking the time to leave a review.
Best,
The Arrow Lift Team
Mid year maintenance loop
Arrived on time. Did his work. Was friendly and competent. Cleaned up.
1. huhtikuuta 2026
Vastaus yritykseltä Arrow Lift
Hi Buzz,
Thank you for the review! We’re glad to hear the maintenance visit went smoothly and that everything was handled in a timely and professional way. It’s great to know the technician made a positive impression and left things tidy when the work was done. We appreciate you taking the time to let us know.
-The Arrow Lift Team
Great product!
1. huhtikuuta 2026
Vastaus yritykseltä Arrow Lift
Thank you for sharing this, Robert! We’re glad to hear the lift has been a good fit for your needs. It means a lot to know you’re happy with the product, and we appreciate you taking the time to leave a review.
Warmly,
The Arrow Lift Team
OUTSTANDING SERVICE!!!
OUTSTANDING SERVICE!!!
I cannot say enough wonderful things about Arrow Lift. From start to finish, the entire experience was truly exceptional.
Peggy, who coordinated the installation, was beyond helpful—kind, patient, and incredibly supportive every step of the way. She made what could have been a stressful process feel smooth and manageable, and I genuinely appreciated her warmth and professionalism.
Thomas, the installer, was equally outstanding. He was thorough, knowledgeable, and took the time to carefully explain how to use the lift, including all of the safety features. He made sure I felt completely comfortable and confident before he left, which meant so much.
In all my life, I have never experienced this level of customer service. Every interaction was handled with care, efficiency, and genuine kindness.
I am wholeheartedly recommending Arrow Lift to anyone in need of a stair lift. They turned what has been a very stressful time caring for my 88-year-old aunt into a moment of relief and hope. Thanks to them, the first step in this journey was a positive one—and that means everything.
1. huhtikuuta 2026
Vastaus yritykseltä Arrow Lift
Thank you for sharing such a heartfelt review, Jude. We’re truly glad we could be part of making this time a little easier for you and your aunt. Hearing that the process felt smooth and supportive, especially during what can be a stressful situation, means a great deal to our team.
It’s wonderful to know Peggy was there for you every step of the way and that Thomas took the time to make sure you felt comfortable and confident using the lift. Those moments of care and clear guidance are so important, and we’re glad they made a difference for you.
Knowing this experience brought some relief and helped start things on a positive note is incredibly meaningful to us. Thank you again for your kind words and for trusting us to be part of this journey.
Best,
The Arrow Lift Team
Very satisfied with install and…
Very satisfied with install and training done by the installer of the chair - answered all my questions in understandable language and made us comfortable with our purchase.
1. huhtikuuta 2026
Vastaus yritykseltä Arrow Lift
Hi Susan,
Thank you for sharing your experience! We’re pleased to hear the installation went smoothly and that the time spent going over the chair helped everything feel clear and easy to use. It’s nice to know your questions were answered in a way that made you feel comfortable with your decision. We appreciate you taking the time to share your feedback.
-The Arrow Lift Team
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