I decided to make my own face balm and purchased all ingredients from Aromantic. They were delivered quickly, packaged well and lovely products that have made a lovely balm that is my go too moisturis... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Love the quality of products they provide. Communication & delivery is first class & I will use this company without hesitation for all my supplies of this kind. Highly recommend.
Amazing selections n choices for all your needs in Aromatherapy n More ! Excellent Customer Service Speedy n Secured well packaged Delivery 🚚 I’m so happy I have found you 🧿Thanks for everything so... Näytä lisää
I would say they have good quality products, shipping was fast however package arrived damaged (mix of Royal Mail service and bad packaging), customer service is also up to standard. Their web i... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Browse through our range of natural skin care products and cosmetics at Aromantic. We provide organic and natural ingredients, recipes and courses for make-your-own skin, hair and beauty care products.
Yhteystiedot
15 Greshop Road, IV36 2GU, Forres, Yhdistynyt kuningaskunta
- +441309696900
- info@aromantic.co.uk
- aromantic.co.uk
4,7
Erinomainen
176 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The prosses of purchasing - very convenient and efficient
The prosses of purchasing ingredients was quick and efficient. The products arrived well packed and in a good condition
Thank you
1. syyskuuta 2024
Products arrived promptly and wrapped…
Products arrived promptly and wrapped very carefully. Prompt and friendly email back when I had a query which was resolved.
Thank you !
27. elokuuta 2024
Fast dispatch time
Fast dispatch time, fast delivery and well wrapped. Very happy with the products I received.
25. elokuuta 2024
Good service & excellent ingredients
I buy my Active Ingredients,hard to find Oils & preservatives from Aromantics. Very pleased with their products especially Active Ingredients and their speedy delivery!
I would like to see more Active Ingredients in the future if possible. That be great.
The only negative is their pricing for Active Ingredients! Quite steep for very small amount. I would have given 5 stars had the price been more competitive but quality of ingredients are great. I appreciate that they provide expiring dates on their ingredients!
1. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aromantic Ltd
Thank you for sharing your feedback and for your kind words about our service and the quality of our ingredients. We’re delighted to hear that you’re pleased with our products, especially our Active Ingredients and speedy delivery!
Regarding the pricing of our Active Ingredients, we truly understand your concern. One of the challenges we face in offering hard-to-find and specialised ingredients is that, due to their niche nature, they often have a lower demand. This means we sometimes need to order these ingredients in smaller volumes from our suppliers and producers. Unfortunately, purchasing in smaller quantities typically results in higher costs per unit, which does impact the price we must pass on to our customers.
However, we remain committed to providing only the highest quality ingredients, as we believe this is crucial to achieving the best results in your formulations. We always strive to find a balance between offering competitive prices and maintaining the exceptional quality that our customers expect.
We genuinely appreciate your understanding and your feedback. Your suggestion about expanding our range of Active Ingredients is something we will certainly consider as we continue to grow our offerings. It's feedback like yours that helps us to improve and better serve our customers.
Thank you once again for your review and for choosing Aromantic. We look forward to continuing to provide you with the high-quality products and service you’ve come to expect from us.
Best regards,
Benjamin Borseth
Aromantic Ltd
The efficiency with which you dispatch…
The efficiency with which you dispatch items, the swiftness of communication and quality of the item. It is helpful for a tiny business like mine to get the special offers as my budget is so small! I do get disappointed when the ingredients are out of stock as that can be stressful when my stock is low.
26. heinäkuuta 2024
Very quick delivery and excellent…
Very quick delivery and excellent products, thank you.
25. heinäkuuta 2024
Great customer service
Great customer service, good quality products. Fantastic website describing products and how to use them in the formulation. I like the Aromantic sample of recipes and blends.
24. kesäkuuta 2024
Vastaus yritykseltä Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
This company is an absolute rip off
This company is an absolute rip off. They have been ripping of their customers for years don’t know how they have stayed in business.
Here is an example … tried to purchase two ingredients both on sale the total for both items was £4.06. However by the time u get to checkout the final cost was £10.50. How does this company get away with such daylight robbery. Bought from them a while back and was angered by the same issue. It seems nothing has changed. My advice find another store that doesn’t try to rip you off
20. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aromantic Ltd
Dear Customer,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear about your frustration and would like to address your concerns directly.
Firstly, regarding your concerns about pricing:
VAT: Our prices are displayed both exclusive and inclusive of VAT on each product page for transparency. However, the cart total is shown exclusive of VAT until you reach the checkout, where the VAT is added. This practice is common for companies serving many business customers.
Postage: We understand the importance of reliable delivery services. This is why we use Royal Mail for our smaller shipments. Although it can be more expensive, we find it ensures that 99%+ of our customers receive their parcels promptly and reliably. We actually undercharge for this service to keep costs manageable for our customers. We have consciously chosen not to use Evri due to the unreliable experiences, such as the one you described in your review about them on Trustpilot.
Shipping Protection Insurance: We offer optional shipping protection starting at £0.75. This ensures that if a parcel goes missing, we can send a replacement immediately without waiting for the courier’s investigation. This option is available to provide peace of mind for our customers.
Business Longevity: We believe our continued success is due to the value and service we provide, as evidenced by the many positive reviews from our satisfied customers. We strive to improve and adapt based on all feedback we receive.
Additionally, we attempted to get further details from you via Trustpilot so we could investigate your concerns thoroughly, but unfortunately, we did not receive a response. We are still very keen to resolve any issues you experienced, so please do reach out to us directly with more information about your specific purchase attempt.
Thank you for bringing this to our attention. We hope to serve you better in the future.
Best regards,
Benjamin Borseth
Aromantic Ltd
Easy to order products and very good…
Easy to order products and very good quality
24. kesäkuuta 2024
Vastaus yritykseltä Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Aromantic are always good !
24. kesäkuuta 2024
Vastaus yritykseltä Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
A wide range of good quality products…
A wide range of good quality products all with detailed information and direction on how to use them. I love the recipes available and have already tried a few. The best thing though by far is the excellent customer service they provide. I've called several times now when I needed some advice or a recommendation and have found them to be very helpful. It's nice dealing with people who are both knowledgeable and who care about their customers.
13. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Aromantic has been a great inspiration…
Aromantic has been a great inspiration for the creation of many products, they always know what is new and is the best place to purchase thing in smaller ammounts when formulating. My brand has grown but I still regulary go back to Aromantic for a few things and to see what they are up to. The speed of service is also excellent!
28. toukokuuta 2024
Vastaus yritykseltä Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Above and beyond as usual.
28. toukokuuta 2024
Vastaus yritykseltä Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Vastaus yritykseltä Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Fantastic products
All good. Easy to order. Goods arrived on time. Fantastic products.
28. toukokuuta 2024
Vastaus yritykseltä Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
Vastaus yritykseltä Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
I got my lovely ingredients intact and…
I got my lovely ingredients intact and on time! Thank you 😊
24. huhtikuuta 2024
Vastaus yritykseltä Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
A very happy costumer
I have been making my own face and body creams for quite some time now, using your beautiful raw materials. They feel and work better than any expensive natural face cream or lotion that I have bought prior to making my own. Now I have also discovered your wonderful liquid base soap, which I turn into a delicious hand wash by adding aromatherapy oils.
However, there is one problem; it contains palm oil which does not appear to be sustainably sourced. I believe the same goes for the emulsifying wax BTMS, which is otherwise a fantastic products and so easy to use. ( I have not had the same success with another emulsifying wax) Would it possible for you to use environmentally sound palm oil in these products?
Thank you
24. huhtikuuta 2024
Vastaus yritykseltä Aromantic Ltd
Thank you for taking the time to review us. We appreciate it.
Best regards,
Benjamin Borseth
Aromantic Ltd
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