Hi,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this delay caused.
To clarify your Juniper Essential Oil order was dispatched from our facility within 2 business days of purchase. Unfortunately, during that period, USPS implemented sudden new operational changes, which caused temporary holds on many incoming international shipments. This affected several parcels industry-wide, not just ours.
While the package remained with the shipping company for an extended period, it has since been successfully delivered.
We completely understand how disappointing such a long wait can feel, especially when you needed your product sooner.
At Aromachology Oils, we pride ourselves on transparency and service, and we’ve since upgraded our U.S. logistics to ensure economy shipping now arrives within 10–15 days.
We truly appreciate your patience through this unexpected delay and hope the product quality met your expectations once it arrived.