Armastrasmediterranea Arvostelua 

Wir sind mit 2 Hunden am 09.-12.05.2025 von La Palma nach Cadiz in einer 4 Bett-Hundekabine gereist. Im Gegensatz zur desolaten Hinreise mit dem Subunternehmen von Fred Olsen von Huelva nach La Palma waren hier Schiff, Personal und Essen ok. Besonders das durchweg freundliche und hilfsbereite Personal auf allen Decks, Restaurants, etc. waren eine große Überraschung. Die Reise dauert halt gefühlte 3 Tage aber die Versorgung war gut.
Leider gab es Weine nur in 0,2l Fläschchen was man im Angebot ändern sollte. Und auch wenn die Fähre gut im Betrieb ist, sollten Gänge und Teppiche gereinigt sein. Die Kabinen waren soweit ok aber deren Umgebung zu schmutzig. Dafür gibt es einen Punkt Abzug.
Ansonsten würden wir hier nochmals buchen...

The title says basically everything. After purchasing a ticket with them, I had to cancel due to serious health problems. The problem was that, meanwhile, I closed the bank account with which I purchased the tickes. When calling the number to cancel my ticket, I explained to them my situation. They told me that it was not a problem, to wait a few days and to contact them again. Of course, I did not receive the money because my bank account was closed.
After the week passed by, I started to contact them countless times: by email, by telephone, on their website. When they responded (which was really rare) they said they the money was sent to me. Which of course is a lie: how could you possibly send me the refund of the ticket if the bank account was closed? Of course, I spoke with my old bank several times which confirmed that I could not receive any money anymore.
Of course I provided Naviera Armas with all the receipts necessary proving that I was not lying: my old bank account closing document, the last operations on it, and I also provided the details on my new bank account where to send the money, and even (!) the operations on my new bank account proving that I never received such money. I spent so much time across several months continously asking for the refund of the ticket. By telephone, they were really unpolite, even saying that I was a liar!
Now almost one year has passed by and I, at least, try to warn other people to stay away from this company and that they are absolutely stealers.

Comme d'habitude avec cette compagnie. Couchettes sales et délabrées. Serviettes sales et trouées. Service minimum à bord. Manque d'hygiène. Manque de personnel, qui fait ce qu'il peut, à bord de cette poubelle flottante. Tarifs élevés pour des prestations de très mauvaise qualité.
Et pour couronner le tout, traversée annulée, avec report sur un autre bateau le lendemain, sans explications, sans prise en charge de repas ou boissons (12heures de retard environ), en application du règlement européen. Après plusieurs échanges et rappels de la loi, la compagnie m'a finalement remboursé 50℅ du billet, en raison du retard ce dont je la remercie, malgré tout.