These pants fit so perfectly. I was hesitant to buy because they were out of the 28 waist size, so I had to buy a 30, and I'm waist size 27. Description says they adjust an inch or two. They have Vel... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
5/5 custom service, my combat trousers broke in the stitches, very helpful with the refund,, i ordered a rain poncho instead, working really well.
Yritys on vastannut
Excellent quality shirt…hiked across Holy Island Lindisfarne wearing just this shirt n’ shorts when daytime temp was 14DegC excluding windchill from offshore North Sea. Needed some neck n’ chest prote... Näytä lisää
Sehr schneller Versand trotz Jahreswechsel. Unkomplizierter Kontakt. Jacke ist sehr gute Qualität und wie beschrieben. Habe bereits seit 20 Jahren denselben Smock. Dieser leistet auf der Jagd im... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
In 1985, an ex-Royal Marine started a company to create an alternative to British standard-issue military gear. Something that would be far superior, comfortable, durable and functional. Today, Arktis manufacture all types of specialist clothing & equipment for military units, police forces, emergency services, and outdoor enthusiasts all over the world. As much as Arktis has changed and grown, we are still committed to the same Quality of Endurance established back in the '80s.
Yhteystiedot
3 Peek House, Venny Bridge Industrial Estate, EX4 8JN, Exeter, Yhdistynyt kuningaskunta
- websales@arktis.co.uk
- arktis.co.uk
4,7
Erinomainen
171 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
It's like a tailor made them for me!
These pants fit so perfectly. I was hesitant to buy because they were out of the 28 waist size, so I had to buy a 30, and I'm waist size 27. Description says they adjust an inch or two. They have Velcro and adjust a good 5 inches! I got a tall, and it is exactly the length I hoped for. I'm 6' 1". Not 5 stars because ridiculously overpriced, and Arktis wasn't clear enough about the huge import fee I'd have to pay. I didn't know the exact fee until the pants arrived in the USA.
26. huhtikuuta 2026
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hi Stephanie,
Thank you for taking the time to share your feedback—we really appreciate it.
We’re delighted to hear that the fit worked out so well for you, especially given the sizing adjustment. It’s great to know the waistband flexibility and tall length met your expectations.
We’re sorry to hear about your concerns regarding pricing and import fees. We completely understand how frustrating unexpected charges can be. Until September 1st, 2025, shipments to the United States under $800 benefited from the de minimis exemption, meaning they were typically import duty-free.
However, the US Federal Government removed this exemption for goods shipped from the UK as of that date.
As a result, duties and taxes may now be applied when orders arrive in the US, and these are charged by US port authorities, which are unfortunately outside of our control.
We do note at checkout that prices do not include any applicable import duties or taxes, but we recognise this may not always make the impact completely clear, and we truly appreciate your feedback on this point.
We’re glad the product itself delivered on performance and fit, and if there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Completely taking the mick on prices of…
Completely taking the mick on prices of the same quality stuff from other sites that's over half to a third of the price than theirs....total Rip off site.
Seriously.
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello Greg,
Thank you for the review and I was sorry to see this.
Happy to help, was there a particular product or products that you were referring to, or is it a recent order?
If you can kindly respond to websales@arktis.co.uk or call us on 01392 201614 I will be happy to help.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Quality product & fast delivery
25. toukokuuta 2026
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello,
Thank you for taking the time to leave a review, it is appreciated.
We are glad the product you have purchased is of high quality and the delivery to the property was fast.
We look forward to seeing you again in the future,
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Quality gear and easy transaction .
28. toukokuuta 2026
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello Alun,
Thank you for taking the time to leave a review, it is appreciated. We are glad to hear the items you have purchases are of a high quality and it was easy from start to finish to order.
We look forward to seeing you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello Mr Pickering
Thank you for the review, it is appreciated!
We are glad to hear you are satisfied with the services at Arktis, and look forward to seeing you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello Philip,
Thank you for the review, it is appreciated.
We are glad to hear that we provided a great service and the shirts were great too! :D
Look forward to seeing you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello,
Thank you for the kind review, it is appreciated.
We aim to make quality gear for all our customers, and glad to hear the shipping was efficient and quick for you.
Look forward to seeing you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
5/5 custom service
5/5 custom service, my combat trousers broke in the stitches, very helpful with the refund,, i ordered a rain poncho instead, working really well.
25. toukokuuta 2026
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello Johan,
Thank you for the review and I am sorry that the stitching was not to the standard we look to provide. I am glad we were able to resolve this and provide an alternative item and you are enjoying now.
Any issues then please contact us on websales@arktis.co.uk or call us on 01392 201614.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello Jonathan,
Thank you for the kind review, it is appreciated!
We are pleased to hear that the whole experience with Arktis was great, and it gives us a smile to see this! :)
We look forward to seeing you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Ihave used arktis for years never had…
Ihave used arktis for years never had any problems
25. toukokuuta 2026
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello,
Thank you for the review, it is appreciated.
I am glad that you have had a good experience with Arktis every time you have bought one of our range of products! :D
We look forward to seeing you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service.
Flimsy material - Poor design
Smock is made from delicate wafer thin material, looks good but wouldn't last 5 minutes in proper use.
The design is poor & even in the half price sale it cost far more than its worth.
The old issue Jackets are better designed, more robust and a fraction of the price.
Was invited to leave a review on the Arktis site but they removed it as they don't allow negative comments, hence their "excellent" reputation !
NOTE: I didn't say you removed negative reviews from Trustpilot but you do remove them from your own website, you have done this repeatedly with my reviews, hence my posting on here. As for the material failing, I've had the garment a few days & intend to use it for walking the dog etc. If I was still using it in a field role within the military it wouldn't last long at all, that's coming from personal experience.
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello Andy,
Thank you for the your review, and I am sorry to hear this.
You have mentioned that the item would not work in proper use, have you used the item? has it failed? The material is Gaberdine which is not intended to do this. If the item has failed, then please can you send some images of this to websales@arktis.co.uk.
With regards to the comments of Arktis taking down comments that are negative, this is not the case, and as mentioned on the previous review, we do not physically take reviews down.
We can flag reviews if they do not meet the Trustpilot guidelines.
As you can see on the site, we have negative comments on there, we accept genuine feedback in whatever shape or form.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Great kit from a genuine supplier of…
Great kit from a genuine supplier of after market gear for professionals. The order was delivered promptly and the service from ArktisUSA is top shelf.
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello Dwight, Thank you for the kind review, we are glad that it arrived promptly and that it is great kit! :D.
We look forward to seeing you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello,
Thank you for taking the time to reach out and give a review, it is always appreciated :D.
Thank you for giving us great feedback and we hope to see you again in the future!
Regards,
Gareth Kendall
Arktis Customer Service.
Quick International Shipping
Quick shipping, especially for international destinations. US Arktis selections are a bit slim and I wanted stuff from the UK store & I had no issue ordering from and receiving the UK items in a timely manner.
24. huhtikuuta 2026
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello Ian,
Thank you for the review, it is appreciated! :D
We are glad to hear you got the items and that your journey with us was quick and accurate!
We hope to see you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service.
Not meant for people with curves
Felt somewhat cheaply made considering the price, the areas the description said had stretch didn't really have any stretch. The pants feel overly loose in some areas and extremely tight in others; but I'm a woman so that's to be expected to a degree when wearing pants fitted for men.
27. huhtikuuta 2026
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello Riley,
Thank you for your feedback on the C222 trousers—we really appreciate you taking the time to share your experience.
We’re sorry to hear that the fit and construction didn’t meet your expectations. Your comments about the uneven fit (loose in some areas but tight in others) and the lack of stretch where expected are particularly valuable, as we aim for both accuracy in our product descriptions and consistent performance in wear.
The C222 is designed with a traditional cut, which can result in a less comfortable fit for those with different body shapes, particularly where more contouring or flexibility is needed. That said, your experience highlights exactly where improvements can be made in both design and how we communicate fit and fabric properties.
We’re pleased to share that Arktis is actively working on new designs that better account for women’s body shapes and sizing—so watch this space, as this is something we’re committed to improving.
We’ll also be passing your feedback directly to our product team, as insights like yours are essential in helping us refine future iterations.
If the trousers aren’t working for you, we’d be very happy to assist with a return or suggest alternative styles that may offer a better fit—please don’t hesitate to get in touch by email at websales@arktis.co.uk
Thanks again for your honest and constructive review.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
My only jackets for outdoor activities
My only jackets for outdoor activities. They fit incredibly well, materials are top quality and performance.
24. huhtikuuta 2026
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello,
Thank you for taking the time to come back to us and leave a review, always appreciated! :)
We are glad to hear that the item you purchased is meeting the expectations and the general wear is good.
Hopefully we will see you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Overall Satisfaction
Good value friendly helpful service,
C333 trousers good value,
Phantom jacket great for warmth while active,
However I assume these items will need re waterproofing at some point..
Dont see any instructions of what to do that with.
I bought two pairs of each- one of the pairs has a defective front pocket,
Gareth at Arktis was very helpful,suggesting I took another week (thst I couldnt spare)to send it back etc but as it was the last pair in my size I couldnt see how that could work in time.
My only other quibble is that they use DHL,which always means problems & being mucked about.
I would prefer royal mail-in fact I only bought them because it said express dhl or normal free mail,which I mistakenly assumed meant not dhl.
Dhl/UPS are the worst I dont buy things if theyre involved.
But the Arktis gear is great-I bought 2 SWAT shirts from them -no complaints there
So overall very good,if they dropped DHL I would certainly buy from them again.
The outer shell of the phantom sometimes (esp the wrist straps) feel a bit cheap & ‘temporary’,but I guess you get what you pay for-theseare’nt bad value but this is the future I guess.
This is my honest appraisal.
30. huhtikuuta 2026
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hi there,
Thanks very much for taking the time to share such a detailed and honest review—we really appreciate it.
We’re pleased to hear you found the C333 trousers and Phantom jacket good value, and that the SWAT shirts have performed well for you too.
It’s also great to know Gareth was able to assist, even though we understand the timing made a return difficult in this case.
We’re sorry again about the defective pocket—that’s certainly not the standard we aim for.
Regarding waterproofing, you’re absolutely right—over time, garments with a DWR (Durable Water Repellent) finish will benefit from reproofing.
A simple wash with a technical cleaner followed by a reproofing treatment (such as Nikwax or Grangers) will restore performance. We’ll take your feedback on board about making these care instructions clearer.
We also appreciate your candid feedback on DHL. Delivery experiences can vary, and we understand your preference for alternative options like Royal Mail. We’re actively reviewing our shipping choices and your comments are genuinely helpful as we look at improving this area.
On the Phantom jacket, thank you for the constructive note on the outer shell and wrist straps—we’ll pass this directly to our product team as we continue refining our designs.
Overall, we’re really glad you’re happy with the gear, and we hope to have the opportunity to serve you again in the future—with an even better experience next time.
All the best,
Gareth Kendall
Arktis Customer Service
Zipers not friendly
I've bought several of Arktis products for personal use, and in general I like them a lot; however, I often have problems using the main zippers on jackets like the Arktis B404 Phantom; they're slow and delicate to use, which doesn't make sense on jackets designed for harsh conditions.
29. huhtikuuta 2026
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hi Jose,
Thanks for taking the time to share your feedback—and we’re really glad to hear you’ve generally had a positive experience with our products.
We’re sorry to hear you’ve been having issues with the main zips on garments like the B404 Phantom.
The zips used are waterproof coated, which is intentional as the jacket is designed to be resilient in harsh conditions.
This coating does make the zip slower and a bit stiffer to fasten compared to a standard zip, but it provides a much higher level of protection for the user against the elements.
That said, we completely understand your point—ease of use is just as important as durability in the field.
Your feedback about how the zip performs in practice is really valuable, and we’ll be sure to pass it on to our product team for consideration.
Thanks again for your support and for helping us improve.
Kind Regards,
Gareth Kendall
Arktis Customer Service
Good reliable item
Good reliable item, (my 4th in 25+ years of daily winter wear)!
Good communication and service!
29. huhtikuuta 2026
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello Martin Taylor
Thank you for your kind feedback and we hope to see you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
I did not check my size…
I did not check my size and the jacket I ordered was too big. I returned my order and am about to receive a refund. A quick and easy process. I am looking forward to ordering when my size is available. Thank you.
28. huhtikuuta 2026
Vastaus yritykseltä Arktis Endurance Textiles Ltd
Hello,
Thank you for the feedback and we are glad the process for returning and getting a refund was easy for you. We aim not to put any barriers in the way of customers when making these requests.
We look forward to seei.ng you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
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