ArkArvostelua 

564
TrustScore 1/5 tähteä

1,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Terrible I ordered 2 bottles plus quick delivery 11/07/2023 costing £100 still nothing sent several emails no replies whatsoever £100 wasted Avoid At All Coat

Saanut 1/5 tähteä

Not sure what happened - as on enquiring about the whereabouts of the item ordered (after almost a week) was informed that it was on its way back to the seller. No reason given. Couldn't be an issue o... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I ordered two dresses and some boots the 17th December paid next day delivery and have still not revived the order , (24.12.2015) on Arks we sit there is no phone number I managed to find an customer... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

The goods arrived and were faulty due to poor quality finishing. As there are no ark clothing stores nearby the goods were returned via royal mail at a cost circa £4. I then had to reorder the goods... Näytä lisää

Yritys on vastannut

Yrityksen tiedot


Yhteystiedot

1,2

Huono

TrustScore 1/5 tähteä

564 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

1,2

Kaikki arvostelut

(564)

0 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Wrong item sent.

When I placed my order with Ark I was allowed to purchase items that weren't actually available. I was emailed a few days later and given a refund for the items that would be missing from my order, which was a little irritating because I had ordered them for a specific occasion and did not have enough time to look for a replacement.
When my package arrived, however, I received the bomber jacket I ordered but in the wrong colour (I ordered black and received navy blue). Coincidentally, the navy blue version would have been cheaper to purchase. I payed more because I specifically wanted the black one and still did not receive it. I opened the package in the evening and so could not tell that I had received the wrong item in the artificial light and so took the tags off, excited to wear it that night. It was only the next day that I saw it was the wrong item.
What will you do to remedy this?

9. joulukuuta 2015
Oma-aloitteinen arvostelu
Ark-logo

Vastaus yritykseltä Ark

Dear Grace,

I am extremely sorry to read you did not receive your complete order in perfect condition.

We aim to fulfil all our orders however sometimes we run out of stock, particularly during busy times like sales. Our website does not display stock in real time, hence the reason you can order items that turn out to be unavailable.

We are committed to despatching the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.

I have checked and we are currently out of stock of the bomber jacket in black. As the jacket you have has been worn, I have refunded the difference in price for the jacket in blue back onto your original payment method. Please allow 3 - 5 working days for this to show in your account.

Please accept my sincere apologies for the disappointment this has caused you.

We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.

Kind Regards,

Mohammed.

Saanut 2/5 tähteä

Order not complete

Something I ordered I really wanted for my daughter was paid for, and days later cancelled by them. I only made the order for this particular item which was a superdry jacket in their Black Friday deals, however I was refunded.

8. joulukuuta 2015
Oma-aloitteinen arvostelu
Ark-logo

Vastaus yritykseltä Ark

Dear Lyndsey,

I am really sorry to read you did not receive your complete order.

We aim to fulfil all our orders however sometimes we run out of stock, particularly during busy times like sales. Our website does not display stock in real time, hence the reason you can order items that turn out to be unavailable.

Please accept my sincere apologies for the disappointment this has caused you.

We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.

Kind Regards,

Mohammed.

Saanut 4/5 tähteä

Good

Good service. Although slower than other shops in arriving. Packaging not very attractive.

8. joulukuuta 2015
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Ark is amazing!

I ordered a beautiful playsuit, which is gorgeous, it came very fast and everything was easy when ordering. I adore the clothing at Ark and of course i would recommend them to anyone, and their online service is perfect too! Thank you!!

6. joulukuuta 2015
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Store delivery

I ordered some boots off your website to collect in store. It says estimated delivery with in 5 days, but has been 6 now. Also had no email or anything about my delivery, no despatch conformation?

6. joulukuuta 2015
Oma-aloitteinen arvostelu
Ark-logo

Vastaus yritykseltä Ark

Dear Fran,

I am really sorry to read you are yet to receive notification of your order.

As I have no details of your order, can I ask you to please contact us with full details of your order and experience to onlinehelp@jdsports.co.uk.

We will be more than happy to assist you with your query.

Kind Regards,

Mohammed.

Saanut 5/5 tähteä

First order from Ark

This was the first time I have ordered from Ark, and was very impressed with how quickly my order was dealt with and dispatched, will be ordering again.

5. joulukuuta 2015
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

stock.

Keep better tabs on your stock levels online. As I wasted money on next day delivery to not have the item I needed delivered. I feel you should also have a loyalty delivery option, like the 9.95 yearly asos premier delivery options.

5. joulukuuta 2015
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Order arrived incorrectly

I ordered some boots in black and they unfortunately arrived in grey and sadly the fit of the boot wasn't too good either. For that reason, I returned them in store and instead of offering to swap the boots for the same discounted price (I ordered them on Black Friday) to the right colour (an offer I wouldn't have taken anyway because the size was so off) the staff member just took the boots off me and told me he couldn't refund me for the boots I'd ordered because they were not the boots on the order slip (because they arrived grey, ark's fault not my own). So basically I'm still waiting on my refund online which he gave no indication I would get anytime soon, and I feel a bit silly having to chase the company down for my own money that should ideally have been given to me on the day. Unimpressed.

5. joulukuuta 2015
Oma-aloitteinen arvostelu
Ark-logo

Vastaus yritykseltä Ark

Dear Hannah,

I am really sorry to read you were sent the wrong colour boots.

We aim to despatch the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.

As the store took your return, they will be returning this for you back to our warehouse. Once received, you will be issued with an automatic refund.

Please accept my sincere apologies for the disappointment this has caused you.

We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.

Kind Regards,

Mohammed.

Saanut 5/5 tähteä

Excellent service

Products arrived extremely quickly, clothes looked better in real life than they did on the picture, lovely quality, would order from this website again

5. joulukuuta 2015
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Brilliant

Everything came so fast and was so cheap yet brilliant quality

5. joulukuuta 2015
Oma-aloitteinen arvostelu

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