In France bought a heat pump boiler which costs 1800 euros. The electronic card failed after 9 months. Ariston refused to even replace the part as they say the installer didn't fit the required anti-c... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Näytä lisää
Yritys on vastannut
Customer after care is not good. We were missing parts and tried asking a question. They replied asking for serial number. I sent photos of it. I also sent pictures of products. Heard nothing, I had t... Näytä lisää
Yritys on vastannut
Prompt & pleasant receptionist when made the call. Appointment arranged promptly with an engineer to visit & attend at a convenient time. Pleasant & knowledgeable engineer provided sincere servic... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Valmistaja
- Lämminvesivaraajien valmistaja
- Lämminvesivaraajien myynti
- Elektroniikkalaitteiden toimittaja
- Lämmityslaitetoimittaja
- Lämminvesivaraaja- ja lämmityspalvelut
Tietoja yrityksestä Ariston UK
Yrityksen kirjoittama
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Yhteystiedot
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Yhdistynyt kuningaskunta
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,5
Keskitasoinen
2 t. arvostelua
On vastannut 91 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Sostituzione di caldaia in garanzia mai…
Sostituzione di caldaia in garanzia mai avvenuta
Serietà ZERO e servizio PESSIMO
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear customer, please note that this page is dedicate to Ariston UK Customers only.
If your product has been purchased and installed in the UK, please tell us more at customer.relations.uk@ariston.com. Otherwise, please contact our local branch for your country at www.ariston.com.
Kind regards,
Ariston UK Customer Relations Team
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Hit and miss experiences
Pending on the department and the day our experiences have varied. When we have checked the Professional Teams website and the information is not available we try contact Ariston and the response we get is "check Profession Teams" ... We have!! Phones are sometimes answered so unfortunately then email is the only form of contact to chase orders or queries. Something that could take minutes to sort takes hours waiting for email response. Also email addresses are constantly changed so you wait for a response that will never come.
11. syyskuuta 2025
Vastaus yritykseltä Ariston UK
Dear partner, thank you for your feedback and suggestions; we will keep trying to improve our response times and would appreciate if you could contact the Spares Department about the issues you are encountering on Professional Team, so they can be properly looked at.
Kindest regards,
Ariston UK Customer Relations Team
The person who actually did the job was…
The person who actually did the job was very professional clean and tidy
4. syyskuuta 2025
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Called engineer and he was helpful and…
Called engineer and he was helpful and discussed the matter with my plumber
16. syyskuuta 2025
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Took a long time to sort out
5. syyskuuta 2025
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
Your feedback is very important to us, as we strive to provide a faster and better service to all our valued customers.
Should you want us to investigate your case specifically, we would be happy to do so: please write us at customer.relations.uk@ariston.com so we can assist you in this matter.
Kindest regards,
Ariston UK Customer Relations Team
Whilst we are very happy with the…
Whilst we are very happy with the Ariston ASHP and its controls so far, it is very noisy compared to our previous NIBE unit, and not so attractive in terms of design / colour
1. syyskuuta 2025
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
Your feedback is very important to us; we remind you both our Customer Service and local Service Partner are available should you have any issue with the product.
Kindest regards,
The Ariston UK Customer Relations Team
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The service was excellnt from the…outset
The service was excellent from the outset and initial phone call.
7. heinäkuuta 2025
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Customer friendly service solution
We had some issue with our Elco boiler and Gabriella from CS team was working towards the resolution.
I have to put a specific mention to Gabriella as she kept working in the background till she provided an exact solution.
This is attributed to Gabriella's customer centric attitude and the training the business has provided her!
Please keep up the good work and I wish more businesses take this approach.
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Friendly efficient service.
Friendly efficient service.
Excellent range of products competitively priced
9. syyskuuta 2025
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Requested a user manual for E-Combi…
Requested a user manual for E-Combi Evo. Very helpful response - copy emailed straightaway.
9. syyskuuta 2025
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
We had an engineer call within 24 hours…
We had an engineer call within 24 hours and resolve our issue.
19. elokuuta 2025
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Ariston electric water heaters were…
Ariston electric water heaters were installed for my rented flats in January 2025. One of them was faulty and I had to call out engineers to repair. In the end the heater was replaced. My experience dealing with the customer contact was exceptional. The engineer visits and the replacement did not cost me any. All my hot water heaters have been working perfectly.
5. huhtikuuta 2025
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Had to book a warranty repair today…
Had to book a warranty repair today after my annual service revealed a leaking heat exchanger. The customer service operator, Pinar, was clear, thorough, friendly and couldn't have been more helpful. It's rare to find this kind of superb customer service, she is a real credit to the company.
30. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear Tom, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Very restrictive and complicated to registering warranty also required uploading invoicesto…
Very restrictive and complicated to warranty registration, failed to register by call, lady forwarded link but also complicated even require to upload invoice/ receipt of products but said file oversized should not bigger than 2mp. Website like a website of a country of Sahara.very poor website, poor service from their office.
In Uk, possible not installed.0.5% of Aristotle products because of poor services and managements.
I tried first time as an installer, I never installed in my 25 years installer lifetime.
Crazy peoples involved and working for Ariston. They came down from different planets. Avoid install Ariston products completely.
28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear customer, thank you for contacting us. We are sorry to hear your experience with us was not optimal, though we must underline the importance of a correct product registration in order for the end user to benefit of the manufacturer's warranty. We would like to assist you with the registration and the attachment upload issues you've encountered; our customer service is available to assist you with that at customer.service.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Ariston failed to honour warranty on a new boiler
Ariston Genus boiler newly installed in 2022 but broke down recently with a 501 error code. Ariston are refusing to honour the warranty because I haven't serviced the boiler every 12 months since installation. I explained the boiler has been serviced once since 2022 (at an additional cost) but they refused to honour the warranty because it hasn't been serviced every year. It's very clear what their game is, because if a customer services a boiler at their own expense every year, its very unlikely the customer would ever contact Ariston or rely on the warranty, therefore they avoid actually doing any repairs under a customers warranty. Prices for services will vary but my last service cost me £350.90. I am incredibly disappointed in Ariston and the customer service agent I spoke to. I was told to 'read the T&C's' and 'make a complaint if I disagreed with their position'. I had a Worcestor boiler prior to this which lasted for 25+ years with no issues. I would strongly urge anyone to avoid Ariston boilers.
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear customer, thank you for contacting us. Our Warranty Terms & Conditions, available at https://www.ariston.com/en-uk/ck-static/Ariston_UK_Warranty_Terms_2025.pdf specify clearly, on point 3.1.3: "In order to validate your standard Warranty, you must: ...have your Ariston Product professionally serviced by a competent person in compliance with current national regulations at 12 months following installation and every 12 months thereafter during the warranty period, and be able to provide proof of such service(s) to Ariston on request."
Unfortunately, we must reconfirm what was already reported by our Customer Service and deem the warranty on this product voided due to lack of annual service.
We remain available at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
If you enjoy being passed from pillar…
If you enjoy being passed from pillar to post via emails you’re going to have a beano!
4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear Steven, thank you for your feedback.
We would like to investigate this: could you send us additional details at customer.relations.uk@ariston.com?
Kindest regards,
Ariston UK Customer Relations Team
DES VOYOUS
DES VOYOUS ! A FUIR !
finalement ils répondent la même chose aux clients la faute aux clients ! effectivement !
service client plate forme étrangère qui vous raccroche au nez, pendant les explications !!!
racheté par des Belges , fabriqué en UK
bienvenu en Europe !
A dénoncer la pratique à 6 millions de consommateur ! et reportage des arnaques !
Réponse du 17 juillet à votre réponse UK : Acheté en France, en Occitanie, 09 Brico dépôt Verniolle Ariège Pyrénées Occitanie France
21. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear customer, please note that this page is dedicate to Ariston UK Customers only.
If your product has been purchased and installed in the UK, please tell us more at customer.relations.uk@ariston.com. Otherwise, please contact our local branch for your country at www.ariston.com.
Kind regards,
Ariston UK Customer Relations Team
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