In France bought a heat pump boiler which costs 1800 euros. The electronic card failed after 9 months. Ariston refused to even replace the part as they say the installer didn't fit the required anti-c... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Näytä lisää
Yritys on vastannut
Customer after care is not good. We were missing parts and tried asking a question. They replied asking for serial number. I sent photos of it. I also sent pictures of products. Heard nothing, I had t... Näytä lisää
Yritys on vastannut
Prompt & pleasant receptionist when made the call. Appointment arranged promptly with an engineer to visit & attend at a convenient time. Pleasant & knowledgeable engineer provided sincere servic... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Valmistaja
- Lämminvesivaraajien valmistaja
- Lämminvesivaraajien myynti
- Elektroniikkalaitteiden toimittaja
- Lämmityslaitetoimittaja
- Lämminvesivaraaja- ja lämmityspalvelut
Tietoja yrityksestä Ariston UK
Yrityksen kirjoittama
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Yhteystiedot
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Yhdistynyt kuningaskunta
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,5
Keskitasoinen
2 t. arvostelua
On vastannut 91 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Poor and insensitive Company.
Various hassles and unpleasant Customer Services on regular occasions is enough to explain everything. Finding ways to wash your hands from responsibilities and causing stress is beyond inhuman behaviour. Please read the emails and that will explain everything to you. Hope you will learn something.
9. helmikuuta 2026
Vastaus yritykseltä Ariston UK
Dear Mr Patel,
We are sorry to hear how distressed and frustrated you feel about this situation. I understand that the length and complexity of the process has been extremely difficult for you, and I appreciate that this has caused significant stress.
We want to reassure you that Ariston has not sought to avoid responsibility at any stage. As outlined in the email history, we have continued to engage with both yourself and the service partner, reviewed the documentation provided, and confirmed that the service order could proceed once the required information was received.
Our actions have been guided by warranty terms and technical requirements, which are necessary to ensure the system can be assessed and supported correctly. These steps are not intended to cause delay or inconvenience, but to ensure the issue is addressed properly and fairly.
Nonetheless, we thank you for your comment and will keep striving to improve our service and our customers' satisfaction.
Kindest regards,
The Ariston UK Customer Relations Team
Had new boiler fitted
Had new boiler fitted. Engineer came out several times until it was finally fixed
10. joulukuuta 2025
Vastaus yritykseltä Ariston UK
Dear customer, thank you for contacting us. We have checked your case history and understand the engineer had to come out in three different occasions to fix this issue; however, kindly note that, during their first attendance, they noted "Unable to carry out works, system drained down for winter, water services to caravan isolated & disconnected". As soon as this was restored on the caravan side, they attended again and found boiler working as intended and no errors, hence they could not rectify; we understand they fixed the error on their third visit with a part replacement, due to the error properly showing and being able to troubleshoot.
Unfortunately, and especially for intermittent errors, it is possible to have multiple attendances before being able to properly identify and solve the issue.
Nonetheless, we thank you for your comment and will keep striving to improve our service and our customers' satisfaction.
We remain available for further comments at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
They honoured the guarantee
They honoured the g/tee and sent a engineer out to
Fix a fault
25. maaliskuuta 2026
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Harum was very helpful when I phoned…
Harum was very helpful when I phoned about my boiler pressure, got it fixed back in no time!
25. maaliskuuta 2026
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
A catalogue of disasters
Since my electric water heater was installed in August 2025 it has failed 3 times. I reported the last failure about 5 weeks ago and also pointed out that I had by daughter, her husband and their baby staying with me while they moved house. As of now the heater is still not working. I received a call to say there had been a mix up with the spare part (a printed circuit board) and a date for installation was set (last Friday). On the Thursday I received a call to say that the engineer could not come but I would be scheduled in this week. It is now Wednesday and I have heard nothing.
25. maaliskuuta 2026
Vastaus yritykseltä Ariston UK
Dear customer, thank you for your comment. We are aware a request is ongoing, and we have passed this onto our Customer Service Team to chase; however, we would like to investigate what you are reporting; please consider us available at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Combo boiler fitted now broke down for…
Combo boiler fitted now broke down for the sixth time, last repaired January 26. New fault seems same problem as repair that was carried out within six months of when boiler first fitted.
Suggested it might be water supply?? So everyone else is no doubt having the same problem!!
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear customer, thank you for your comment. We would like to investigate what you are reporting; please consider us available at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Terrible company with all the support…
Terrible company with all the support of a spider with one leg,Recently a 3 year old genus one was put to sleep as we couldn’t get a replacement Heat exchanger anywhere,Terrible customer service,They don’t do fixed price repairs like better brands and don’t care once the product is sold,As a professional heating/Gas engineer I would never promote this product
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear customer, thank you for your comment. We would like to investigate what you are reporting; please consider us available at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
A COMPLETE SCAM!!
A COMPLETE SCAM!!! A NEXT-GENERATION BOILER THAT IS ONLY 3 YEARS OLD HAS LITERALLY EXPLODED DUE TO RUST SPREAD ALL OVER THE UNIT!!! THE PREVIOUS ONE LASTED 25 YEARS, AND THIS ONE IS DEAD AFTER JUST 3. DISGRACEFUL!!!!
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear Customer,
We’re very sorry to hear about your experience. We understand how worrying and upsetting this situation must have been.
We would really like the opportunity to review what has happened with your unit. As Trustpilot does not share customer details with us directly, could you please contact us with your boiler’s serial number, installation date, and any service history so we can look into this properly?
📩 Please reach us at: customer.relations.uk@ariston.com
If your boiler is located outside the UK or Ireland, we will make sure your case is passed to the appropriate Ariston team in your region so it can be handled by the right specialists.
Kind regards,
Ariston UK Customer Relations Team
Brilliant service
19. maaliskuuta 2026
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Aucun support immédiat - Parcours du combattant pour avoir une éventuelle réponse malgré l'urgence
Dysfonctionnement persistant de communication entre le chauffe-eau et l’application de pilotage : résultat, des clients en location via Airbnb et Booking se retrouvent avec des douches froides.
Aucun support opérationnel de la part de Ariston : impossible d’échanger par téléphone avec un technicien lors de notre appel, refus de transfert vers le service technique ou un interlocuteur commercial / relation client.
Seul recours : un parcours complexe pour créer un ticket d’incident écrit, avec une réponse sans engagement de délai; ou une réclamation par email au service client, également sans aucun délai garanti.
Aucune prise en compte de l’urgence. Pendant ce temps, les clients Airbnb et Booking peuvent continuer à profiter de douches… vivifiantes.
-----------------------------
Et en passant, je ne suis en France, pas aux UK ni en Irlande, afin d'apprécier la qualité de leur réponse ci-dessous.
Zéro support confirmé une seconde fois
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
Ariston UK Customer Relations Team
Esperienza pessima con assistenza…
Esperienza pessima con assistenza ariston di.milano nlv sevice di.luigi di pace
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
Ariston UK Customer Relations Team
Excellent service
Everyone was very kind and helpful. The man who installed my boiler was great at explaining everything and worked effectively and thoroughly.
12. tammikuuta 2026
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
There are many settings I would like to…
There are many settings I would like to access that are only available to engineers, I would also like to see optimum start added to the control to optimise energy efficiency with varying weather conditions.
5. joulukuuta 2025
Vastaus yritykseltä Ariston UK
Dear customer, thank you for your feedback; we appreciate your suggestions, and will pass them on internally for our team to consider for future implementations.
Thank you again for taking the time to review our service.
Kindest regards,
Ariston UK Customer Relations Team
Avoid Ariston at all costs
We have Ariston EVO 30 boiler , we went away on
the 24/01 for a short break in the Cotswolds ( I have booking confirmation and invoices to support this) we returned on the 29/01 to find the boiler in fault and it would not reset. Called the gas engineer he attended and after consulting with Ariston the boiler required a new circuit board but they also informed him the warranty expired 25/01 so the parts would be chargeable after we had explained that we were away ect Ariston just said the boiler is out of warranty a per are terms and conditions our gas engineer ten asked if the would do a fixed price repair , they replied we don’t offer that service anymore, he then asked would you contribute with a small good will gesture and all they could say was no we are operating within our terms and conditions.
The engineer returned on the 4/02 when he had received the part and again spoke to Ariston technical who informed him that if this was a retro fit to an existing boiler there was a modification required to the ignition system and he would require another part which he got shipped overnight and returned 5/02 to fit it.
So we again spoke to Ariston bearing in mind we had now been without heater or hot water for 7days and we ate 66 & 71 years of age,but again they were not interested .
All in all with the boiler being 4 days out of warranty
and the engineer being given inaccurate information all Ariston can say is we are working within our terms and conditions
Shall not replace replace this boiler with an Ariston product when required or recommend them to anyone telling them to stay well clear , worst customer service we have ever received from any company
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear customer, thank you for contacting us. We would like to further investigate your case: please write us additional details at customer.relations.uk@ariston.com. Kindest regards, Ariston UK Customer Relations Team
Cuando te da error 108 , cuidado, viene la novatada !
Cuando te da error 108 , se desplazan a tu casa a "solucionarlo " y te cobran casi 64 euros, porque no entra dentro de la garantía. Cuidado novatos! Ahi viene el fraude!
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
The installation …
The installation was carried out easily the heat pump has given no problems at all the annual service is all that has been needed, it has saved me a lot of work as opposed to the solid fuel system we had and 100% hot water and warm winters for us so no complaints.
4. helmikuuta 2026
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
So,Ariston,is that it. l am stuck with the problem and have to fit a new kitchen long before l meant to.
I have no complaints to make about the fitters
The boiler which was fitted was too deep for the wall mounted kitchen cabinets , in comparison to my two previous boilers (both Valiant) at my previous address (2000 and 2014) which were very neat and fitted into my then existing 300mm deep cabinets and had a digital control for the boiler pressure right on the front of the boiler ,making it easy to see and the pressure inlets were close at hand and almost eye level making them easy to operate . We were desperate to have a new boiler fitted at the soonest, at our new address, in the face of the cold snap in the weather being predicted,so we kind of folded a bit ,despite Steven explaining the extra depth of the boiler at the time.
Apart from above ,my main disappiontment is with how this Ariston boiler has been designed.
The only mechanics in a boiler the customer has to deal with, are the controls for recharging the pressure ,but in this Ariston model ,the taps are not too close to hand as you have to stoop too low to operate them and in doing this, the small watch -face- size manual guage ,which is further recessed and more in the shadow than the pressure controls ,is obscured by one's hand and arms and really hard to read when at the same time one is trying not to overcharge the boiler.For someone whose sight and mobility is not the best, it is not ideal.
I of course ,wasn't aware of the difficulty of operating the pressure guages until it was demonstrated after fitting.
I can only imagine how difficult it must be for someone less agile in the neck muscles ( l am almost 79) and with poorer sight than me ,let alone in a wheelchair.
The model does feel very 1990's.
Robert Gilmour
26. tammikuuta 2026
Vastaus yritykseltä Ariston UK
Dear customer, thank you for your feedback; we appreciate your suggestions, and will pass them on internally for our product development team to consider for future implementations.
Thank you again for taking the time to review our service.
Kindest regards,
Ariston UK Customer Relations Team
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Phils technical support was first…
Phils technical support was first class.
Nothing was a problem to help resolve the issue.
Thanks Phil.
3. helmikuuta 2026
Vastaus yritykseltä Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
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