Your Colleague was very helpful and patient with me whilst I was looking through my paperwork for the correct documents. She explained everything in simple English so it was easy to understand what th... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
From initial quotation to job finish I can honestly find no faults with Aquila. The engineer "Pete" arrived and after introduction immediately started work on the jobs required. All the way throug... Näytä lisää
Yritys on vastannut
This is the third year having our boiler and fire services carried out by Aquila and each time the engineers were on time, respectful of our home, professional and friendly. The appointments are easy... Näytä lisää
Yritys on vastannut
"Had an issue where our central heating thermostat stopped working. Called Aquila Heating & Plumbing and they arranged for an engineer to visit the following day to replace and install a new one. Very... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Aquila Heating are a well established family run business that has been built on reputation. At Aquila we pride ourselves on providing a no hassle friendly service giving our customers high quality products, high quality workmanship, high levels of cleanliness and value for money. We cover domestic and commercial heating sectors covering Natural Gas, LPG and Oil, as well as Solar PV, Battery Storage, EV Chargers and general electrical services
Your in safe hands
Yrityksen kirjoittama
Yhteystiedot
410 Europa Boulevard, WA5 7TR, Warrington, Yhdistynyt kuningaskunta
- 01925 234450
- enquiries@aquila-plumbing.com
- aquila-plumbing.com
4,8
Erinomainen
991 arvostelua
On vastannut 75 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Your Colleague
Your Colleague was very helpful and patient with me whilst I was looking through my paperwork for the correct documents. She explained everything in simple English so it was easy to understand what the process was.
23. huhtikuuta 2026
Engineer was on time left premises…
Engineer was on time left premises clean and tidy after completing the boiler service. Excellent service as always.
15. huhtikuuta 2026
Reasonable price and very easy to work…
Reasonable price and very easy to work with. The plumber arrived on time, was professional, and explained everything clearly. Would definitely recommend.
8. huhtikuuta 2026
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thanks for your review
Nice company to deal with
Nice company to deal with. Had a kitchen mixer tap fitted. Good job and no mess.
31. maaliskuuta 2026
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thanks Phil
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thank you
Always great service
Always great service. Fab to have a boiler service plan with someone more local than a national company. Boiler serviced efficiently. Work explained. Great engineer…personable. Timely. Cannot fault them.
20. maaliskuuta 2026
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thanks Dorothy
Prompt helpful knowledgeable
Prompt helpful knowledgeable. Made my system safe after receiving shock from faulty switch. Nothing was too much trouble for Electrician Dylan
7. maaliskuuta 2026
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thank you Tom
Fabulous always on team and do a very…
Fabulous always on team and do a very professional job
7. maaliskuuta 2026
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thanks Leslie
Excellent service.
Excellent service.
Zak friendly,helpful,knowledgable .
Clean and tidy work.
2. maaliskuuta 2026
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thank you
Wow brilliant service communication and…
Wow brilliant service communication and knowledge of your team was first class
19. joulukuuta 2025
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thanks Simon
Shocking service
Shocking service , advertised as 24 hour service , partner had work done almost 3 weeks ago & was told by engineer would return to complete the work after paying £1700, never hear anything them again ! This evening realised there’s a leak caused by the work carried out them , had to drain the water tank turn off the heating , which is not ideal , right now , telephoned several times to be told they are now closed until Monday morning!! No answering machine , seriously 24 hour !!!!! Definitely not
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Third year of services to boiler and fire
This is the third year having our boiler and fire services carried out by Aquila and each time the engineers were on time, respectful of our home, professional and friendly. The appointments are easy to book with the office staff being very helpful. We would definitely recommend this company and will have the services carried out by them again next year too.
18. helmikuuta 2026
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thanks Denise
Fabulous engineer. Truly a great service & Punctual!
A great service!
The engineer was exceptional, experienced and full of great advice!
13. helmikuuta 2026
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thanks Caroline
Smooth Process from initial enquiry…
Smooth Process from initial enquiry through to quote and completion of installation
12. helmikuuta 2026
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thanks Alan
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thanks Chris
Oil Boiler Service
A friendly efficient engineer carried out the service of our oil boiler quickly and with no fuss. The engineer was also punctual.
4. helmikuuta 2026
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thanks Ken
Poor comms and poor repair over 2 years
Having had a bad experience 2 years ago, which was eventually fixed (almost)...and very intermittent fault remained.
Finally, the fault got much worse and while I got them back in. It's more involved than you want to read, but they didn't keep the notes from the 1st mess and are not minded to be helpful now
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
We are sorry to hear that you feel the service you received was unsatisfactory. However, we feel it is important to clarify the timeline and circumstances surrounding the works carried out.
The original toilet repair was completed approximately 2 years and 8 months ago and no issues were reported subsequently.
We actually didn’t charge for the part installed then, it was a goodwill gesture.
Since that repair, we have attended the property on two separate occasions for unrelated works, during which no concerns were raised regarding the toilet.
In December, we also repaired the soil pipe serving the same toilet, again with no indication of any problem linked to the earlier repair.
During your most recent call, the issue was reported as a leaking toilet that we had previously worked on. On that basis, and as a precaution, we arranged for an engineer to attend promptly to isolate the supply and prevent any potential damage.
Upon inspection, it was confirmed that the component we fitted nearly three years ago was not faulty. The leak was caused by a separate and unrelated issue.
Given the age of the original repair, and the fact that the part was not defective, it would not be reasonable to expect this work to be covered under any form of guarantee. The issue identified on this visit therefore constituted a new repair.
We were also disappointed to receive a one-star review relating to this matter, particularly as it concerns a different issue from the original work and one for which payment is now being disputed. As acknowledged in your correspondence, this issue had not been raised with us previously.
We always aim to provide a prompt and professional service, and we believe this is reflected in how quickly we responded to your recent call. If there had been any dissatisfaction with the original repair, we would of course have expected it to be raised at the time or during one of the subsequent visits.
We hope the above clarifies the situation and our position.
Phillip Taylor
Operations Director
Very good communication
Very good communication, with a person on the end of the phone. The gentleman who looked at the boilers was very professional and informative.
20. tammikuuta 2026
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thank you
Annual service
Fourth year annual service done by Aquila after initial installation of new boiler
Excellent service service engineer really grand respectful of our property
20. tammikuuta 2026
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thank you John
I would highly recommend this company
The engineer was punctual professional and boiler serviced as promised
I have used the company fir the past 2 years and would recommend them highly
19. tammikuuta 2026
Vastaus yritykseltä Aquila Heating & Plumbing Ltd
Thanks Christine
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