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aql Arvostelua 96

TrustScore 3.5/5 tähteä

3,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Scam callers, same number claiming to be virgin, hm tax and plus net, and that's only today. Blocked the number and will report to trading standards as aql clearly aren't interested in who uses their,... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once... Näytä lisää

Saanut 3/5 tähteä

I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call... Näytä lisää

Yrityksen tiedot

  1. Televiestintä
  2. Internetpalvelujen tarjoaja

Tietoja yrityksestä aql

Yrityksen kirjoittama

At aql, we continuously strive to enhance public trust and strengthen security in telecommunications. We’ve been in business since 1998 and we do not condone or support (or turn a blind eye) to any misuse of our network or numbers. We collaborate with government bodies, law enforcement, and regulators to enable safer communication for all.

In almost all instances when there is a suspected scam or similar on one of our numbers, it’s not aql, but overseas scammers using third-party networks to spoof calls. If you believe you’ve been contacted by a suspicious or fraudulent party, please report it to us here (we can act more quickly if you let us know the exact number that called you). In addition to reporting to us, you can also report issues directly to Ofcom too.

aql is one of the UK’s most innovative telecom operators, playing a pivotal role as a ‘hidden enabler’ of smart cities. We specialise in Messaging, Voice, Data Centre solutions, Connectivity, and IoT, securely connecting people, organisations, and devices to drive societal improvement.

Our goal is to help organisations adapt to technological change by leveraging innovation, creating a better future for everyone.


Yhteystiedot

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3,5

Keskitasoinen

TrustScore 3.5/5 tähteä

96 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 87 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

We worked with aql to deliver a joint…

We worked with aql to deliver a joint event with one of our clients and the marketing team was genuinely lovely to work with and so accommodating. The event was a great success and looking to do a repeat - albeit bigger and better - next year!

17. syyskuuta 2024
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Vastaus yritykseltä aql

Hi Beth,

Thank you for your kind review. We very much enjoyed working together with you and look forward to our future cooperation.

Thanks!

Saanut 4/5 tähteä

Worked together on Leeds Digital Festival event

Recently worked with the aql team on an event for the Leeds Digital Festival. It was great working with the marketing team, really approachable and enthusiastic team, plus we got to work with Melvin, the AI robot!

19. syyskuuta 2024
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Vastaus yritykseltä aql

Hi Melanie,

Thank you for your kind review. We very much enjoyed working with you and the team on our recent collaborative event, and look forward to working with you again in the future.

Thanks

Saanut 5/5 tähteä

Things going smoothly for about 30…

Things going smoothly for about 30 years now.

1. joulukuuta 2024
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Vastaus yritykseltä aql

Hi Ken,

We're so pleased to hear that as a loyal customer right from our early days we have continued to provide you great service throughout that time. We hope we can continue to provide you with our great services for many more years yet!

Thank you

Saanut 5/5 tähteä

Perfect

Perfect
I am happy with the service and price aw well

15. marraskuuta 2024
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Vastaus yritykseltä aql

Hi,

Thank you so much for your kind review. We're glad to be offering you a service and price you are happy with.

Saanut 5/5 tähteä

10+ years of great service from aql…

I have been a long term user of aql (for over 10 years now) and the service and support has been perfect for all my needs. This is a very reliable company from my interaction with customer support and the infrastructure they offer which has shown it maintains good customer experience by providing such reliable service.

Thank you aql for the service you have supplied me with over these years

29. marraskuuta 2024
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Vastaus yritykseltä aql

Hi Keith,

It's great to hear our services and support have kept you consistently happy for over 10years. We hope we can continue to provide you with our great services for many years yet!

Thank you

Saanut 5/5 tähteä

Brilliant Company

Brilliant Company neen with them for 20+ years never needed to change

30. marraskuuta 2024
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Vastaus yritykseltä aql

Hi Yarzie,

We're so pleased to hear that as a loyal customer for such a long time you are still happy with the services we offer. We hope we can continue to provide you with our great services for years to come.

Thank you

Saanut 5/5 tähteä

AQL is a family of caring professionals who are making a difference around the globe!

I'm a tottering old priest working with victims of trafficking in Eastern Europe. When I first began requiring internet and support services I first went to AQL. And two decades on, I cannot imagine a more professional, supportive, and client focused business. During the past three years I've had to depend even further on AQL to assist me as I move between the Moldovan and Ukrainian borders, moving child victims of Russia's relentless assault upon the innocent children and elderly in Ukraine. I lack the vocabulary to describe how grateful we are for the continued support provided by the staff of AQL and those who have volunteered their time and expertise, as well as compassion, as we provide safe-harbour and new life starts away from the relentless bombing, destruction and torture from Russian troops.

16. lokakuuta 2024
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Vastaus yritykseltä aql

Hi Father Bill,

Thank you so much for your kind review. We're glad you're happy with our services and honoured to be a part of the incredible humanitarian work you are carrying out.

Thank you

Saanut 4/5 tähteä

Reliable and not expensive.

Reliable and not expensive.
Rather slow to forward emails to my domain on to my inbox, however.

28. marraskuuta 2024
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Vastaus yritykseltä aql

Hi Nick,

Thank you for your kind review, we appreciate your support. If you're having issues about email forwarding speeds, please do get in touch with our support team to see if we can help you further: https://aql.com/contact/

Thanks

Saanut 5/5 tähteä

An innovative and reliable company

I have dealt with this company over many years and always found them to be innovative and helpful.

29. marraskuuta 2024
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Vastaus yritykseltä aql

Hi Peter,

Thank you for your kind review, we really appreciate you taking the time to leave it for us!

Saanut 5/5 tähteä

Excellent service

Excellent service

29. marraskuuta 2024
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Vastaus yritykseltä aql

Hi Kevin,

Thanks for the great review, we're glad to hear you're enjoying our service.

Saanut 4/5 tähteä

AQL Hackathon

I really enjoyed the hackathon as I got to learn new things.

18. syyskuuta 2024
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Vastaus yritykseltä aql

Hi Saffy,

We're really glad you enjoyed the hackathon and that you took some learnings away from the day. We hope to see you again at hackathons we organise in the future!

Saanut 1/5 tähteä

Charged my phone bill for no reason

Charged my phone bill for no reason. Bunch of thieves

10. lokakuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä aql

Hi Robert,

Whilst aql is a telecoms company, we do not supply services directly to end users, so it will not have been us that has charged you. Please contact our support team via: https://aql.com/contact/ and we will help you to resolve the situation.
We look into all complaints seriously. If you can supply the number/s in question we will investigate and keep you 100% informed as to the outcome. Please either post the number in question on here, or submit it via: https://aql.com/report-a-scam-or-nuisance-number/
For us to start any investigation or involve law enforcement we need to know both the number you received the call from and also your number.
We’ve been in business since 1998 and we do not condone or support (or turn a blind eye) to any misuse of our network or numbers. We work closely with Ofcom and law enforcement.
In almost all instances when there is a nuisance call on one of our numbers, it’s not aql, but overseas scammers using third party networks to spoof calls (ie to make the calls look like they’re from one of our numbers). This is beyond our control and is an industry wide problem.
See the recent article on this at: https://www.ofcom.org.uk/phones-and-broadband/scam-calls-and-messages/phone-spoof-scam/
You can also report issues directly to Ofcom too (or in addition to reporting to us). It’s best to do both because we can act more quickly if you let us know the exact number that called you.

Thank you

Saanut 1/5 tähteä

Do yourself a favour and block ALL aql numbers.

Do yourself a favour and block ALL aql numbers. Aql are giving out telephone numbers to scammers and spammers (edit for trust pilot rules). I opt to block ALL your numbers as I can’t trust ANY of them. These scammers need to be STOPPED and aql has the power to do so for some of them, so DO IT. Enough excuses, stop these scammer/spammer companies, instead of flagging genuine reviews on trustpilot. (Factual as it happened to this one). I have yet to receive a legittimate call from an aql number despite the 7+ calls a day I’m getting from them. Blocklist getting pretty full tbh. Yes there not the only one - I’ll be submitting reviews to each of the relevant companies on trustpilot.

Thank you for the response. Do you seriously expect someone to post every single scam number being used with that link? I personally have been called from nearly 50 different numbers. It is not practical to post them 1 by 1. Provide a more meaningful method of posting the numbers and I’ll do it.

*EDIT* now aql are again trying to have my review removed by complaining that it might be for another domain - it is not.

Aql you are the ones hosting these numbers which makes you responsible at least in part, so my review stands. I’m annoyed at the spammers and scammers using your numbers, yes, but you are the company who can do something about this yet you choose to try and get my little review removed again?

As before I’m still waiting for the message inviting me to provide these number ranges instead of doing them one by one, so when your serious about getting rid of them message me through this.

*EDIT2* your response has been better than before however I still have to register an account to contact you or call you which I simply have no desire to use. I have located the email link on your site and will use it at a time suitable to myself, or alternatively you can use the updated email address in my profile.

30. elokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä aql

Hi Someone,

If a company you suspect is not genuine has contacted you using a phone number that you have traced to aql, please reach out to us via: https://aql.com/contact/ or fill out this form: https://aql.com/report-a-scam-or-nuisance-number/ and we will help you look further into the issue. If we do not have information such as the phone number that received the calls, the numbers you have received the calls from, and the times and dates of the calls, we are unfortunately unable to take action.
If you would like to report the issue to Ofcom, or to both aql and Ofcom, we would encourage you to do so.

Saanut 1/5 tähteä

Even If You Don't Answer, Unsolicited Calls Are A Pain

I believe that this is a genuine company, with many genuine customers. However it would seem that it is an easy way for scammers and fraudsters to access multiple numbers with a view to conning or annoying as many people as possible. Here is a list and dates of a variety of caller ID's:-
9-8-24 01204 565788
9-8-24 020 4572 1783
8-8-24 020 4572 0132
7-8-24 0161 524 2722
6-8-24 01204 961908
6-8-24 01204 961577
6-8-24 0161 524 6586
5-8-24 020 4572 1611
5-8-24 020 4572 1647 x2
5-8-24 020 4572 1628
5-8-24 01204 935376
2-8-24 0114 494 0815
2-8-24 0114 494 0725 x2
2-8-24 0114 494 0815 x2
2-8-24 0114 0725 2954
2-8-24 020 3137 2954
2-8-24 01204 935353
2-8-24 01204 935386

I sincerely hope that something is done about this. I checked out most of the numbers and all but a few rated as cons were AQL. None of these were recognised numbers, nor were they expected or solicited calls. By the very fact of not answering these calls, I may miss one of vital importance to me.

9. elokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä aql

Hi Hairy,

Thank you for compiling the dates and numbers that have been contacting you. We cross-checked them on our database and found that two of these numbers originated with aql, but the rest do not. We will investigate those two numbers, but I'm afraid we cannot assist you with the remainder.

Thank you

Saanut 1/5 tähteä

Don’t know why a company such as AQL…

Don’t know why a company such as AQL can lease numbers to third party companies, it’s like simply handing criminals the tools to scam

6. elokuuta 2024
Oma-aloitteinen arvostelu
aql-logo

Vastaus yritykseltä aql

Hi Murray,

aql owns millions of numbers. As an Ofcom-regulated telco, we work to ensure the businesses that use our numbers are legitimate. We do not condone spam, and appreciate any assistance reporting the numbers. If you have been contacted by spammers using aql numbers, please help us to report them here: https://aql.com/report-a-scam-or-nuisance-number/ so that we can resolve these issues.

Thank you

Saanut 5/5 tähteä

Wonderful support team

Wonderful support team. I've raised multiple tickets for various reasons and they’ve always been pleasant and helpful with supporting my pharmacy. Would recommend to any other individuals wants to send text messages using their service.

16. huhtikuuta 2024
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Vastaus yritykseltä aql

Hi Spencer,

Thank you for your positive review! We're glad to know we've been able to support you and your pharmacy.

Saanut 5/5 tähteä

AQL - wonderful people to deal with.

AQL - loads of experience and technical knowledge, but always willing to break it down for me. They've helped me when I've needed changes done and they've always been great value for money.

13. toukokuuta 2024
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Vastaus yritykseltä aql

Hi Ivan,

Thank you for letting us know how happy you are with our service, we're glad you've had a positive experience with us.

Thanks

Saanut 5/5 tähteä

Expert technical support

The technical support guys really know their stuff

20. helmikuuta 2024
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Vastaus yritykseltä aql

Hi Andrew,

Thank you for your positive review, we appreciate you taking the time to let us know.

Thank you

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