I've been a customer of Aptive for over 10 years. The professionals that. come to our home are friendly and willing to listen to any pest issues we may have, plus they will come out anytime outside o... Näytä lisää
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Courteous and efficient staff that work around our needs and inform us of potential issues so we are never disturbed by unwanted guests. Justin was great!
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Scheduling service is a problem. The company sets an appointment & sends an email or text telling you what day but no time window. I have called and complained several times because I need the time at... Näytä lisää
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Yesterday the termite inspector came to check the stations at my home. He didn't have a record of all the stations particularly inside my home. He opened and monitored activity in his annual visit.... Näytä lisää
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Yrityksen tiedot
Welcome to Aptive Pest Control
Yrityksen kirjoittama
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Yhteystiedot
5450 E Washington St, Ste 1, 85034, Phoenix, AZ, Yhdysvallat
- 16232679696
We overthink pests so you don't have to.
4,3
Erinomainen
113 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
No ants! They were all over the yard, now they’re gone.
They took care of my ant problem ❤️
22. tammikuuta 2026
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Donna,
Thank you so much for sharing this, we love hearing results like this. Ants can be incredibly frustrating, especially when they take over the yard, so it’s great to know our Aptive service made such a noticeable difference.
Our service professionals work hard to target the problem at the source, and it’s always rewarding to hear that the results speak for themselves. We truly appreciate you being part of the Aptive neighborhood and trusting us to help protect your home.
Thanks again for choosing Aptive and for taking the time to leave such a great review.
-Jasmine
Great technicians
Great technicians, allows friendly, great service. Been with Aptive for some time now and always great service. Would highly recommend.
20. tammikuuta 2026
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Cathy,
Thank you so much for sharing your experience with Aptive. We’re thrilled to hear that our service professionals have consistently provided friendly, knowledgeable, and reliable service over time. Your continued trust means a lot to us, and we’re especially grateful for your recommendation. Thank you for being a valued part of the Aptive neighborhood, we look forward to continuing to care for your home for years to come.
-Jasmine
Ben is awesome!
15. tammikuuta 2026
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi there,
Thank you for sharing your feedback! We’re thrilled to hear that Ben made such a positive impression. Service professionals like him truly go above and beyond, and it’s wonderful to know his dedication and professionalism stood out.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs.
-Jasmine
Great communication and service
16. tammikuuta 2026
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Janice,
Thank you for sharing your feedback! We’re glad to hear that our communication and service met your expectations. At Aptive, we take pride in providing reliable, thorough pest control while keeping our customers informed and confident in the work being done.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
They sold us a monthly service and now…
They sold us a monthly service and now they say it's a 50 to 80 day window. Yet they charge 59 a month!
10. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Beth,
Thank you for sharing your feedback. I can understand why the service timing compared to the monthly billing would feel confusing and frustrating.
At Aptive, our service plans are billed monthly to help spread the cost out evenly, while the actual treatments are scheduled within a 50 to 80 day window to align with seasonal pest activity and ensure the service is effective. That said, we should always be clear and upfront about how that works, and it sounds like we may have missed the mark in setting those expectations.
We appreciate you bringing this to our attention and would really like the opportunity to review your account and make sure everything was explained properly and is set up in a way that makes sense for you. Please reach out to us directly at socialmedia@goaptive.com so we can look into this together and help get things cleared up.
-Jasmine
Aptive hires excellent technicians to…
Aptive hires excellent technicians to provide pest control service.
8. tammikuuta 2026
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Mark,
We’re glad to hear that you’ve had a positive experience with our service professionals. At Aptive, we take pride in hiring knowledgeable, professional, and friendly service professionals who provide thorough pest control solutions for our neighbors’ homes. Thank you for choosing Aptive and being part of our community. We truly appreciate your trust in us.
-Jasmine
Excellent Customer Service
Our home backs up to natural open desert, and our yard and home are pest free. Aptive admin support and field technicians communicate with the customer about our quarterly service appointment and any emerging special needs at our home. The technician texts 30-minute before arrival to confirm the day’s service; and, then advises when they are done with treatment service via another text (with photos of the service). We couldn’t be more pleased.
8. tammikuuta 2026
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Bill,
Thank you so much for sharing your experience! We’re thrilled to hear that your home and yard have remained protected and that our team’s communication, from scheduling to follow-ups with photos, has met your expectations.
At Aptive, we pride ourselves on providing thorough, reliable service while keeping our customers informed every step of the way. It’s wonderful to know that our admin team and service professionals have delivered on that promise for your home. We truly appreciate you choosing Aptive and being part of our community.
-Jasmine
Terrible customer service
I had them since 2018 and at the beginning they were great! You could speak to a real person that sat in an office. They listened and could answer questions. The techs have and always were knowledgeable, listened and offered solutions.
BUT NOW you are on the phone for 15 to 20 minutes before you get to a person. Then they read from a script and cannot answer any questions that aren’t on the script. They are hard to understand because they are from a different country.
I thought my dog might have been poisoned by the rat poison and I wanted to speak to a supervisor but was told they would email me that day, Friday or Monday! I asked for the name of the ingredient they use so I could call my vet and poison control but it took THREE calls before someone cared enough to look it up for me. Never heard from a supervisor! Then comes Monday and it takes another three phone calls to talk to a (supervisor)! I explained the situation and no one really seemed to care! I explained I was afraid my dog might DIE! It didn’t seem to matter. I said I wanted to discontinue service and was told they would come out the last time that week. I said NO I don’t want your service anymore. Then they said I would have to pay $200 for stopping service because I had signed a contract last year. I signed one contract and that was in 2018! I said no and thought it was done. I get a few phone calls but never a voicemail, which made me upset because they couldn’t call me when I thought my dog might DIE!
Then received ONE letter saying I owed $199 and the following day received an email saying I was being sent to COLLECTIONS! At first I thought it was a scam because it had been less than a month since I stopped the service. It was ALL so ridiculous and aggressive! I’m a senior citizen, widow, and cancer survivor from 2023 and just couldn’t deal with it any longer. My daughter contacted them and all of a sudden it was their MISTAKE! They thought I had been GRANDFATHERED in! Which is a bunch of crap!
I will never use them or any big company again because they have ZERO CUSTOMER SERVICE! You cannot speak with a REAL PERSON just the automated system. Until they threaten you to pay and then the phone rings!!!!
21. marraskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Debbie,
Thank you for taking the time to share your experience and for being an Aptive customer since 2018. I can understand how overwhelming and frightening this situation must have been, especially with concerns about your dog’s safety and the challenges you experienced trying to reach someone for answers. Please know that your concerns are heard, and this is not the experience we want for any of our customers.
We deeply regret the frustration and stress caused by the delays in communication, the confusion regarding your account, and the handling of your service cancellation. Safety and customer care are our top priorities, and it is clear we fell short in your experience.
We appreciate you bringing these issues to our attention, as feedback like yours helps us improve our processes, train our team more effectively, and ensure customers are treated with the respect and urgency they deserve. While we cannot change what happened, we want you to know your voice has been heard, and we are committed to learning from this.
Thank you again for sharing your experience and for trusting us over the years. We are truly sorry for the distress this caused and appreciate your candid feedback.
-Jasmine
I have used Aptive for several yearsI am pleased with Aptive
I have used Aptive for several years. They were very good doing repeat visits after we moved into our new house to rid us of roaches. They just came out and did the termite protection. If something isn’t right they are quick to correct the problem. Good people work there.
11. joulukuuta 2025
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Denise,
Thank you for taking the time to share your experience. We’re thrilled to hear that you’ve trusted Aptive over the years and that our team has been able to provide consistent, effective service for both roach treatment and termite protection.
It’s wonderful to know that our responsiveness and dedication to correcting any issues has made a positive difference for you. We truly appreciate your kind words and the trust you place in Aptive to protect your home. Feedback like this means a lot to our team and will be shared with everyone involved.
-Jasmine
Happy with the service
On time. Professional. Happy with thrir service and results.
3. joulukuuta 2025
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi there,
Thank you for sharing your feedback! We’re so glad to hear that our team was on time, professional, and that you’re happy with the service and results. At Aptive, we take pride in providing reliable, effective pest protection, and it’s great to know we delivered that for you.
We truly appreciate having you as part of the Aptive community and look forward to keeping your home protected.
-Jasmine
Cannot recommend
Poor quality of service technicians, did not provide contracted services, only scorpion ever in our house occurred during their service, scheduling sub par, support was moved to South Africa which has little understanding of local conditions.
18. marraskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Leland,
Thank you for taking the time to share this feedback. I’m sorry to hear that your experience with Aptive hasn’t reflected the level of care and consistency we work hard to provide. You’ve highlighted some important concerns, and I want you to know they’re taken seriously.
I’d like to set up a follow-up visit with one of our experienced service professionals to re-inspect your home and make sure everything is handled the right way.
We truly appreciate you being part of the Aptive neighborhood. Whenever you have a moment, please reach out to us directly at socialmedia@goaptive.com so we can go over everything together and make sure you feel fully supported. We’re here to help and want your home to feel completely protected.
-Jasmine
Termite Inspection
The termite inspection we had done on 11/29 was fine. The technician let us know 15 minutes before he was to arrive that he was on the way. After his arrival, he performed a very efficient inspection of our property. Afterwards, he gave us a quote as to what it would cost us to protect our home, moving forward, from termites.
19. marraskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Gordon,
Thank you for sharing your experience! I’m glad to hear that your termite inspection went smoothly and that our service professional was able to provide timely communication and an efficient inspection. We take pride in making sure every visit is thorough and informative, and it’s great to know you felt well-informed about protecting your home moving forward.
We truly appreciate you being a part of the Aptive neighborhood and for trusting us to help safeguard your home.
-Jasmine
First time service for my new home in…
First time service for my new home in PHOENIX. The tech's were very knowledgeable, polite and helpful. They walked the property with me, understood my concerns and went to work!
14. marraskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Stacy,
Thank you for sharing your experience! We’re thrilled to hear that your first Aptive service in Phoenix went so well. It’s wonderful to know that our service professionals were knowledgeable, polite, and attentive, and that they took the time to walk your property, understand your concerns, and address them thoroughly.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your new home. Feedback like yours motivates our team to continue providing the high standard of service our neighbors deserve.
-Jasmine
Jae and his trainee did a very good job…
Jae and his trainee did a very good job and were very fast.
12. marraskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Pat,
Thank you for sharing your experience! We’re thrilled to hear that Jae and his trainee provided fast and effective service. At Aptive, we take pride in having service professionals who are both skilled and efficient, and it’s wonderful to know they delivered for you. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Reviewing Aptive
Jay arrived and asked if we had any concerns or issues. we told him of 2 concerns...the potential for ants and replace the sticky boards at all entrances to the garage. He went about his business and we observed him working quite diligently. we have come to relie on Aptive because, since signing with them, we no longer have problems with pests. Jay did an outstanding job today.
8. marraskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Michael,
Thank you for sharing your experience! We’re thrilled to hear that Jay addressed your concerns thoroughly and worked diligently to keep your home protected. At Aptive, we pride ourselves on proactive, attentive service, and it’s wonderful to know that our efforts have helped you feel confident and protected. We’ll be sure to pass along your kind words to Jay, he’ll be delighted to hear your feedback. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Mary Jane,
Thank you for sharing your experience! We’re glad to hear that our team provided effective service along with clear communication. At Aptive, we pride ourselves on delivering thorough, professional care while keeping our customers informed every step of the way. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Aptive Pest Control has been amazing to…
Aptive Pest Control has been amazing to work with!
Their team is always on time, professional, and super friendly. Since signing up, we’ve noticed a huge difference — no more bugs around the house or patio. They check in regularly and make sure everything stays under control. Great service, easy communication, and total peace of mind.
12. elokuuta 2025
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi John,
Thank you for sharing your experience! We’re thrilled to hear that our team’s professionalism, friendliness, and attention to detail have made such a positive impact on your home. At Aptive, we take pride in providing thorough, reliable service and clear communication, and it’s wonderful to know our efforts have given you peace of mind and a protected home. We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home!
-Jasmine
Continuous call backs to get rid of…
Continuous call backs to get rid of bugs - especially ants and spiders. I’m suppose to be in a quarterly calendar, but Aptive has been coming monthly and billing me monthly. My fault since I haven’t gone back to get all my stmts in alignment to call.
8. marraskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Sue,
Thank you for taking the time to share your experience. I’m sorry to hear about the confusion with your billing and service schedule. At Aptive, we aim to provide clear communication and consistent, effective pest control, and I understand how frustrating it can be when things don’t align as expected.
We appreciate your honesty, and we’d like the opportunity to review your account to ensure your service and billing are properly aligned with your plan. Please reach out to us directly at socialmedia@goaptive.com so we can get everything sorted and make sure your experience moving forward is smooth and effective.
At Aptive, we value every customer and are committed to providing professional, reliable service you can trust.
-Jasmine
The tech addressed all of my concerns
The tech addressed all of my concerns, and took pictures of any additional areas of concern. My only suggestion is when we in AZ want to treat areas for scorpions, something like Diatomaceous earth should be used, rather than just spraying heavily in problem areas. (entryways for example). Thx!
29. lokakuuta 2025
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Teresa,
Thank you for sharing your feedback! We’re glad to hear that our service professional addressed all of your concerns and provided detailed photos of additional areas. At Aptive, we strive to provide thorough service and keep our customers informed every step of the way.
We also appreciate your suggestion regarding scorpion treatment. Feedback like yours is valuable as it helps us continue to evaluate and improve our services to meet the unique needs of each home.
Thank you for being part of the Aptive community and for taking the time to share your insights with us.
-Jasmine
Not thorough as Moses. Did not have the key to roof rat…
Did not have the key to the roof rat traps. Miss several cobwebs on the eaves or took part of them and left the rest. Did not take down a mud wasp by the French doors on patio. Definitely not as thorough as other people you have sent.
24. lokakuuta 2025
Vastaus yritykseltä Aptive Pest Control - Phoenix
Hi Jean,
Thank you for sharing your experience. I’m concerned to hear that your recent service did not meet the high standards we aim for at Aptive. We strive to provide thorough and effective pest solutions, and it’s disappointing to hear that key areas and treatments were missed during your visit.
We want to make this right and ensure your home is fully protected. Please reach out to us at socialmedia@goaptive.com so we can review your service, address the missed areas, and coordinate a follow-up to meet the level of thoroughness you expect from Aptive.
We truly appreciate you being part of the Aptive community and value your feedback as we continue to improve our services.
-Jasmine
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