Their technicians communicate so well with their customer's . Vert knowledgable. They let you know when they will be there ,ask you if you have any problems we need to take care of,take picture's of w... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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I had my pest control canceled by the technician in February and had no phone contact to set up a new appointment. I was home all day waiting but got a text saying he’d be here late in the afternoon.... Näytä lisää
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Today we had Mason as our tech and he did a nice job of explaining what he was about to do and then did it in a very professional manner
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Aptive is the best pest control service ive worked with, no question. Parker did a great job in helping me prevent another yellow jacket take over this year, quickly, easily and professionally.
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Welcome to Aptive Pest Control
Yrityksen kirjoittama
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Yhteystiedot
4671 Alpine Ave NW, 49321, Comstock Park, MI, Yhdysvallat
- 16165777367
We overthink pests so you don't have to.
4,1
Hyvä
147 arvostelua
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Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi there,
We’re glad to hear that our team is getting the job done! At Aptive, we take pride in providing reliable and thorough pest control so our customers can feel safe and comfortable in their homes. Thank you for being a valued part of the Aptive neighborhood!
-Jasmine
Terrible pest control company!
My own personal experience with this company was very negative. Other customers might have had a better experience but not me. I had issues right from the get-go and it just got worse until I had enough and abruptly ended the contract. I had problems with logging on to their website to get into my account. They couldn't help. Technicians would show up when they weren't supposed to on days that I DIDN'T schedule and then show up again on the days I did schedule it charging me twice in the same month. Billing department kept screwing up and could never get it corrected. I talked to many different people about my frustrations, including supervisors, and then finally leaving several phone messages for the district manager. They listened but never did anything about it. And the district manager never returned my calls or emails. When the technicians did the inside of my house, they sprayed everywhere, including directly onto curtains and carpet, leaving stains that would not come out. It's a fairly new company and clearly they have a lot of issues. Lots of very young people running it, apparently with not enough knowledge and experience. They also lied about how many people in my neighborhood signed up. I ended up breaking my contract because nothing was being resolved. They had the gall to charge me $199 for breaking the contract even though they could not resolve the many issues involved. Not even the district manager gave the decency to return my calls and emails! Stay away from this company. They will do and say whatever they can to get your business and then ignore you when problems arise.
31. lokakuuta 2024
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Summer,
Thank you for sharing your experience. We are truly sorry to hear about the many challenges you faced while working with us. This is not the level of service we aim to provide, and we completely understand how frustrating and disappointing your experience must have been.
At Aptive, we take feedback like yours very seriously, and we are committed to learning from situations like this so we can improve our service, communication, and overall customer experience. We truly regret that your concerns regarding scheduling, billing, and treatment were not addressed in a timely and satisfactory manner, and we apologize for any inconvenience or damage caused during service.
While we’re disappointed to hear that your experience led you to end your contract, we want to thank you for being honest with us. Your feedback helps us hold ourselves accountable and ensure we are delivering the high-quality service our customers expect and deserve.
Thank you again for your time, and we sincerely wish you the best moving forward.
-Jasmine
I appreciate the email that told me…
I appreciate the email that told me what your employee did while at our home. This was the first time I did not have direct contact with your worker while he was there. That is fine, just appreciated the detailed email report!
9. lokakuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Wendy,
Thank you for sharing your experience! We’re glad to hear that the detailed email report was helpful and kept you informed, even without direct contact during the visit. At Aptive, we aim to provide clear communication so our customers always know the care being provided to their homes.
We appreciate you being a part of the Aptive neighborhood and look forward to continuing to protect your home with the same attention and transparency.
-Jasmine
Last technician was very knowledgeable
Last technician was very knowledgeable, personable and helpful. Others have been good too.
15. lokakuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Terry,
Thank you for sharing your experience! We’re thrilled to hear that your most recent service professional was knowledgeable, personable, and helpful. It’s also wonderful to know that your past visits have been positive as well. At Aptive, we strive to provide service that is both effective and friendly, and your feedback lets us know we’re hitting the mark.
We truly appreciate you being a part of the Aptive neighborhood and trusting us to protect your home.
-Jasmine
Great experience!
Herb, our service tech, was great. Very professional, knowledgable, and thorough. Great experience!
15. lokakuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Shane and Lisa,
We’re so glad to hear that Herb provided professional, knowledgeable, and thorough service! At Aptive, we aim to make every visit both effective and enjoyable, and it’s wonderful to know your experience reflected that. Thank you for being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
Service person needs to be more…
Service person needs to be more cautious when spraying around open windows.
7. lokakuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Diane,
Thank you for sharing your feedback. I completely understand your concern about treatments near open windows. Our service professionals are trained to take precautions during every visit, and I’ll be sure to share your comment with our local team to reinforce extra care around areas like windows.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home. If you ever have concerns during a visit, please don’t hesitate to reach out so we can address them promptly.
-Jasmine
Great communication on arrival time and…
Great communication on arrival time and plan of work to be done. Asked for any other concerns and addressed them during the appointment. Did a thorough job and explained the process.
8. lokakuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Bob,
Thank you for taking the time to share your experience! At Aptive, we strive to provide clear communication, thorough service, and personalized attention to every home. We’re thrilled to hear that our team addressed your concerns, explained the process, and delivered the quality service you expected. We truly value having you as part of the Aptive neighborhood and look forward to keeping your home comfortable and protected.
-Jasmine
They come to our house whenever you…
They come to our house whenever you need them. The people who come are friendly and explain techniques used to rid us of critters is bugs.
7. lokakuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Karla,
Thank you for sharing your experience! We’re glad to hear our team has been friendly and flexible, and that our explanations help you feel informed about the work we do. At Aptive, we strive to provide attentive, personalized service that effectively keeps your home comfortable and protected. We truly value having you as part of the Aptive neighborhood.
-Jasmine
Service tech was very professional and…
Service tech was very professional and polite. Love the fact that you send pictures as to what is being done.
4. lokakuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Dave,
Thank you for sharing your feedback! We’re glad to hear that our service professional was both professional and polite, and that you appreciate the photos showing the work being done. At Aptive, we aim to provide service that is thorough, transparent, and reliable, and it’s wonderful to know that reflected in your experience. We truly appreciate you being part of the Aptive neighborhood.
-Jasmine
This company is fantastic
This company is fantastic. Reasonably priced, both the sales people and their phone staff is amazing! If you have any problems, they listen and take care of them for you. I highly recommend this company!
12. syyskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Cindy,
Thank you for sharing your wonderful feedback! We’re thrilled to hear that you’ve had a positive experience with our team, from our sales and phone staff to how we handle any concerns. At Aptive, we strive to provide attentive, reliable service while delivering value and peace of mind to every customer. We truly appreciate you being a part of the Aptive neighborhood and for recommending us to others.
-Jasmine
Not great customer service
They usually do a good job spraying, but they have a hard time keeping to the schedule they create, rescheduling with little or no advanced warning and or showing up over an hour late.
28. syyskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Chris,
Thank you for sharing your feedback. We’re glad to hear that you’re satisfied with the quality of our spraying services, but we’re very sorry for the frustration caused by scheduling issues. At Aptive, we strive to provide reliable, timely service, and it’s clear we fell short in this area.
We understand how inconvenient it is when appointments are rescheduled with little notice or when our service professionals arrive late. Your feedback is taken seriously, and we’ll work to improve our scheduling communication so your future appointments are as smooth and predictable as possible. We truly appreciate your patience and the opportunity to continue serving you with the high standards you expect from Aptive.
-Jasmine
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Steve,
Thank you for taking the time to share your feedback! We’re thrilled to hear that our service professional was polite and thorough. At Aptive, we take pride in providing knowledgeable, dedicated, and reliable service to every client.
We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality pest control for your home.
-Jasmine
Uninformed Techs
We aren't sure exactly what we're paying for. Techs don't know. One tech says one thing the next tech says completely opposite. The guy who signed us up told us another completely different story. No one seems to know exactly what service we have.
20. syyskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Lisa,
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. At Aptive, we strive to provide clear, consistent, and reliable service, and it’s clear we fell short in communicating your plan and services.
We understand how frustrating it can be when different information is given at different times, and we take your feedback seriously. We would like the opportunity to review your account, clarify your current service plan, and ensure all of our team members are aligned so you have a clear understanding moving forward. Please reach out to us directly at socialmedia@goaptive.com so we can address this promptly.
Your satisfaction is very important to us, and we appreciate the opportunity to improve your experience with Aptive.
-Jasmine
Empty promises, ok Aptive sent a response thru Trustpilot. The response was to contact them thru a specific address. I attempted to do so and it did not take me to them!
This was the third application. This is the third time I have been told someone would contact me and bring me the traps that were part of the contract. No one has contacted or provided them.
Also on this third application they did not do all that I signed up for. I am very disappointed with their empty promises.
Ok, I got a phone call and a repeat application on Oct. 1 and all my issues have been resolved.
17. syyskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi there,
We’re very sorry to hear about your experience and truly appreciate you taking the time to share your concerns. At Aptive, we strive to provide reliable, comprehensive service, and it’s clear we did not meet those expectations in your case.
We understand how frustrating it is to have missed items and incomplete service, especially after multiple visits. This is not the experience we want for our clients, and we take your feedback seriously. Please reach out to us directly at socialmedia@goaptive.com so we can review your account, ensure your service instructions are being followed, and work to make this right. Your satisfaction is very important to us, and we appreciate the opportunity to address these issues and improve your experience with Aptive.
-Jasmine
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Ellen,
Thank you for sharing your feedback! We’re thrilled to hear that you’re very happy with our services and that you haven’t seen any ants. At Aptive, we take pride in providing thorough, effective, and reliable pest control to keep every home protected.
We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality service for your home.
-Jasmine
What do they do at each appt??
The person who came did not ask if there were any problems like they usually do. Maybe it is because I rescheduled online and put nothing in the comments. I really feel like for the money we pay per visit that the person coming out does very little. They walk around the house and outside of the garage and get cobwebs and spray but nothing else with the rest of the yard or inside the garage where we do have spiders. Always very friendly staff though and when we do have questions they always listen and answer them And address any issues is we do have any
12. syyskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Jennifer,
Thank you for sharing your experience and for recognizing the friendliness of our staff. We’re glad to hear that your questions are always answered and issues addressed.
We’re sorry that your recent visit didn’t meet the high standard you’ve come to expect from Aptive. We completely understand your concern about areas being missed and the lack of proactive questions during the service. Your feedback is very valuable, and we’ve shared it with our operations team to ensure our service professionals consistently provide thorough treatments and check in with customers about any concerns, even when visits are rescheduled online.
At Aptive, we want every visit to feel comprehensive and worth the investment. Thank you for being part of the Aptive neighborhood and giving us the opportunity to continue improving your experience.
-Jasmine
The only reason for the 5 stars is the…
The only reason for the 5 stars is the person that comes & does the service is great. However, the office is terrible. Have only had them 3 months and can never get here when they make appointment. Seems it always has to be rescheduled. Sometimes more then 2 times. I have never worked with a company as bad as this. Cannot wait till my year is over with them. Wish I had never went with them.
6. syyskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Max,
Thank you for sharing your experience. We’re glad to hear that your service professional has made a positive impression, but we’re truly sorry for the frustration caused by our scheduling and communication. We understand how disruptive it can be when appointments need to be rescheduled multiple times, and it’s clear we fell short of providing the seamless experience you expected.
Your feedback is very important to us, and we’ve shared it with our operations team to review our processes and work toward improving scheduling and communication for our customers. At Aptive, we want every visit to be reliable and convenient, and we appreciate you giving us the opportunity to learn from your experience.
-Jasmine
Service call not completed
This was supposed to be a free one time service. The technician texted to say they were on their way. I was at work and in a day long meeting so I could not answer the text. I saw on my ring camera that the technician banged on my door twice, waited maybe two minutes then drive away without servicing me. I had Aptiv for a year prior to cancelling, at no point did I ever need to be home for service. Also the technician never texted back to tell me they cancelled the call.
13. syyskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Wendy,
Thank you for sharing this with us. We truly value your time and your past year with Aptive, and it’s frustrating to hear this visit didn’t go as promised. Our goal is always to make every service seamless and respectful of your schedule, so seeing that our service professional arrived but didn’t complete the treatment as expected is something we take seriously.
You’re absolutely right that customers typically don’t need to be home for a visit, especially for a complimentary service, and clear communication should have been provided to you. We’ve shared your feedback with our local team to review what happened and ensure our service professionals follow through properly moving forward.
Please reach out to us at socialmedia@goaptive.com so we can make this right and arrange another service at a time that works for you. Thank you for being part of the Aptive neighborhood and for giving us the chance to improve.
-Jasmine
The technician took a good amount of…
The technician took a good amount of time to make sure the yard and our areas if concern were addressed.
19. syyskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi there,
Thank you for sharing your feedback. We’re glad to hear that our service professional took the time to thoroughly address your yard and areas of concern. At Aptive, we take pride in providing attentive, detailed service to ensure your home and property are well protected.
We appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home comfortable.
-Jasmine
They do what I ask
They do what I ask. Where I see pests. Really surprised they don't have something for grub control, seems like that should be included if needed.
11. syyskuuta 2025
Vastaus yritykseltä Aptive Pest Control - Grand Rapids
Hi Scott,
Thank you for sharing your experience with us. We’re glad to hear our service professionals are focusing on the areas you’re most concerned about and that you’re seeing results where it matters. At Aptive, we design our services to target the most common household pests, but we also understand how frustrating it can be when a particular issue, like grubs, isn’t automatically included.
We’d love to review your account and talk through the options available for grub control so we can better support your needs. Please reach out to us directly at socialmedia@goaptive.com and we’ll make sure you get clear information on the best approach for your property. We appreciate you being part of the Aptive community and look forward to keeping your home comfortable and protected.
-Jasmine
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