Came as scheduled. Knew what to do. I wish Aptive would give workers an idea of the problems before they come. I also wish that company could give customer an appropriate time of arrival when scheduli... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great tech , fulfilled all of the house needs . Rodney called prior to leaving to make sure all of the problem areas of our house were covered. He went above and beyond for us, covering our septic tan... Näytä lisää
Yritys on vastannut
Friendly, professional service. Technician was knowledgable as well. He took great care to provide post-treatment instructions and treated our property with great respect. As we are new, to Aptive, he... Näytä lisää
Yritys on vastannut
I recently had a service visit from Aptive, and I am very happy with the experience. My technician was incredibly thorough, focusing on seasonal pests like ants, spiders, and silverfish. They to... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Aptive Pest Control in Austin, TX provides trusted residential pest control services tailored to homes throughout Travis County and the greater Austin area. Our local team helps protect against pests like ants, spiders, cockroaches, mosquitoes, rodents, and more with customized treatment plans built around your needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Austin and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Welcome to Aptive Pest Control
Yrityksen kirjoittama
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Yhteystiedot
7801 North Lamar, Suite E182, 78752, Austin, TX, Yhdysvallat
- 15127102494
We overthink pests so you don't have to.
4,4
Erinomainen
218 arvostelua
Pyytää asiakkailta arvosteluja
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Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
You guys have charged me 4 times
You guys have charged me 4 times. You have only been inside my house once. You give me times when no one is home. You havent done my back yard at all. I am doing all of the spraying on my own, but yet I am still paying you guys. I try to get ahold of you via your website and it goes into a loop. I just want to cancel my service please.
28. toukokuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Greg,
Thank you for sharing your experience — we’re really sorry you’re feeling frustrated, and we completely understand your concerns. Providing the highest level of service and making sure you’re seeing the value you’re paying for is a top priority for us at Aptive, and we fell short in delivering that in your case.
We’re truly sorry for the confusion with your payments and the scheduling of your service visits — that’s not the experience we want for any of our customers. We appreciate your patience and the opportunity to make things right.
Please reach out directly to our team at socialmedia@goaptive.com so we can address your account, make sure your payments align with your service, and process your cancellation if you wish. We’re here to help and want to make sure you feel heard, valued, and treated fairly.
Thank you for choosing Aptive, and we hope we can resolve this for you.
-Jasmine
Contract Misinformation!!!
A lot of misinformation on this service. I was a loyal customer that re-signed up again but after this experience I will never go back to this company and inform everyone in my neighborhood and everyone I know NOT TO SIGN ANY CONTRACTS with them. I should have given ZERO stars if that is an option!!!!
11. kesäkuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Cedric,
Thank you for taking the time to share your experience — we’re truly disappointed to hear you feel let down by your recent interactions with Aptive. We value your loyalty and appreciate that you chose to trust us with your pest control needs, which makes your frustration all the more disheartening.
It’s clear there’s a significant disconnect somewhere, and we’re sorry for the misinformation you received. Providing clear, accurate, and helpful information is a top priority for us, and we’re addressing this internally to make sure it doesn’t happen again.
While we’re sad to lose your business, we would appreciate the opportunity to make things right. If you’re willing, please reach out directly to our team at socialmedia@goaptive.com — we’d be grateful for a chance to learn more about your experience and see if there’s a way we can resolve any lingering concerns.
Thank you again for your feedback, and we wish you the best in keeping your home comfortable.
-Jasmine
Those doing the service have been…
Those doing the service have been friendly and knowledgeable. The wasp control is so much better than what we had previously.
4. kesäkuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi James,
We’re so glad to hear that you’ve noticed a real difference with Aptive’s wasp control! It means a lot to know our service professionals have made a positive impression with their friendly and knowledgeable approach. Creating a space you can feel comfortable in is what we’re all about, and we truly appreciate you trusting Aptive to protect your home. Thanks for being part of our community!
-Jasmine
The service was excellent, but….
The service was excellent. Quick, thorough and reacted to my suggestions. One point deducted because they were scheduled for last week and never showed or informed me of a problem. I just got a notification of a new day after the fact.
2. kesäkuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Mott,
Thank you for your kind words and for recognizing the quick and thorough service from our team! We’re glad to hear your suggestions were heard and addressed — that’s exactly how we want to work with our customers. We apologize for the scheduling mix-up and the lack of communication on our end. That’s not the experience we aim to provide, and we appreciate you bringing it to our attention. If you’d like to connect directly, please reach out to us at socialmedia@goaptive.com so we can ensure everything goes smoothly moving forward. Thanks for being part of the Aptive family!
-Jasmine
My areas are bug free!!
I’m happy with the service and the employees who go all out to keep my house and yard free of pests
30. toukokuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Joann,
We're so glad to hear you're happy with your service and the extra care our team brings to your home and yard! At Aptive, we take pride in going the extra mile -- not just to keep pests away, but to make sure you feel confident and cared for every step of the way. Thank you for trusting us to protect your space. We're lucky to have you in the Aptive family!
-Jasmine
Whoever is Managing Austin Texas needs…
Whoever is Managing Austin Texas needs to learn to actually communicate and reach out to customers who have requested a conversation... multiple techs, and multiple phone agents overseas have told me that a request has been sent (or a direct conversations has been had) with the Austin manager.. But I NEVER have received a call from him. I need to confirm that the pest treatment instructions for my property were added to my account ... they have been incorrect for years and I sent new text instructions to the last tech but he couldn't add them to my account and said the manager would have to. CALL ME to confirm they were added (and leave a voicemail if I don't answer!!!) 512-947-3705
20. toukokuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Jarod,
Thank you for sharing your experience with us. I’m really sorry to hear about the communication challenges you’ve faced with our Austin team—this isn’t the level of service we aim to provide at Aptive. I completely understand how frustrating it must be to feel unheard, especially when important treatment instructions for your property need to be accurately recorded.
I’m going to personally ensure that your instructions are reviewed and updated in your account as soon as possible. We truly appreciate your patience and the chance to improve your experience with Aptive.
-Jasmine
Neutral satisfication with the service
Tech seemed spent very little time doing the outside of the house, Scheduling a window for the service was a hassle. Had to be rescheduled
17. toukokuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Paul,
Thank you for sharing your experience with us. We’re sorry to hear that scheduling your appointment was more complicated than it should have been and that you felt the time spent on your home wasn’t up to expectations. At Aptive, we want every visit to be thorough and hassle-free, so your feedback is really important as we work to improve. Please feel free to reach out so we can review your service and make sure future visits meet the high standards you deserve. We appreciate you being part of the Aptive family and thank you for your patience as we strive to do better.
-Jasmine
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Emily,
Thanks so much for the kind words! We’re really glad to hear that our service has been making a difference in keeping your home comfortable—that’s exactly what we’re here for. At Aptive, we’re all about creating peace of mind through reliable protection, and it means a lot to know you’re seeing those results. We’re lucky to have you as part of the Aptive neighborhood!
-Jasmine
Great service
Gray listened and addressed my concerns regarding the amount of mosquitos coming in our home.
17. toukokuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Becky,
Thank you for sharing your experience! We’re so glad to hear that Gray took the time to really listen and address your concerns about the mosquitoes. At Aptive, we know how important it is to feel heard and cared for, especially when it comes to keeping your home comfortable.
We appreciate you being part of the Aptive family and are here whenever you need us. Don’t hesitate to reach out if you have any more questions or concerns — we’ve got your back!
-Jasmine
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Alicia,
Thank you for your kind words! We’re thrilled to hear our service professional was efficient, knowledgeable, and polite—that’s exactly the kind of experience we aim to provide at Aptive. We appreciate having you as part of the Aptive family and look forward to continuing to protect your home with the same dedication.
-Jasmine
Dylan
Dylan, did a great job with my treatment and he completed several things I had requested do to some sightings and concerns.
22. toukokuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Leander,
Thank you for sharing your experience! We’re so glad Dylan could address your concerns and handle the requests you had—it’s exactly the kind of attentive service we strive to provide at Aptive. We appreciate you trusting us to keep your home protected and look forward to continuing to support you with care and dedication.
-Jasmine
I dislike the fact that I waited at…
I dislike the fact that I waited at home all day for the treatment and the technician came in at 7:00pm. It kept me from getting things done outside my home because I was waiting. I want to change my service hours to be between the 8:00am to 12:00 noon.
8. toukokuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Eddie,
Thank you for sharing your experience -- we completely understand how frustrating it must have been to have your entire day held up waiting for the service. That's not the kind of inconvenience we ever want to cause. Your time is valuable, and we truly appreciate your patience.
Please reach out to us directly at socialmedia@goaptive.com so we can update your account and note your preference for a morning service window moving forward. At Aptive, we want our service to fit seamlessly into your life, not disrupt it -- and we're committed to making sure your future visits go more smoothly.
Thanks again for being part of the Aptive family!
-Jasmine
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Jacqueline,
Thank you for taking the time to share your experience! We’re so glad to hear that our team’s punctuality, clear communication, and thorough work have made a difference for you. At Aptive, we’re committed to providing reliable service you can count on, and your feedback truly motivates us to keep it up. Thanks again for being part of the Aptive family—we’re here whenever you need us!
-Jasmine
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Austin,
Thank you so much for the fantastic feedback! We're thrilled to hear you had an excellent experience with our knowledgeable customer service team. At Aptive, we’re committed to providing the best possible service, and it’s great to know that our team made a positive impact. We truly appreciate having you as part of the Aptive family and look forward to continuing to deliver top-notch care every time!
-Jasmine
Did what I asked.
5. toukokuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Ches,
Thanks for sharing your experience! We’re glad our Aptive service professional delivered exactly what you needed. We’re all about making pest control simple, dependable, and tailored to your requests—so it’s great to know we hit the mark. If there’s ever anything more we can do, just say the word!
-Jasmine
Technician was unprofessional
Your technician was unprofessional. He left without servicing the backyard. I texted asking him to come back and finish and he argued with me back and forth that he had rung the bell. However I have a ring and he did not. I had seen them parked out front and was waiting for them to come to the door. So was my son.
I have video clips of them passing by the camera while they sprayed the front but no video or record of a doorbell event from them actually coming to the door. It wouldn't have been that bad except that he was a jerk on the text chain. Horrible customer service.
I had to call for a reservice and was very disappointed to find myself on extended hold to a call center overseas. I really wanted to talk to my local office. I would have hoped they would have reached out to me to apologize after I had to reschedule but nothing.
6. toukokuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Jennifer,
Thank you for taking the time to share this with us. I’m really sorry to hear about your experience—it’s the exact opposite of the service we aim to provide at Aptive. We truly value clear communication and respectful interactions, so I completely understand how upsetting this situation must have been, especially when you were trying to ensure your home was fully serviced.
We appreciate you bringing the details to our attention, including the Ring footage and your interaction over text. This will help us look into the issue more closely with the service professional involved and provide additional coaching where necessary. Your feedback also highlights how important local, responsive support is, and we’re reviewing how we can improve that experience as well.
Thank you for giving us the opportunity to return for the reservice—we know we have to earn your trust back, and we’re committed to doing that. If there’s anything more we can do to support you, please don’t hesitate to reach out to us at socialmedia@goaptive.com. We truly appreciate you being part of the Aptive family.
-Jasmine
It is not service exactly
It is not service exactly. It is how much more expensive it has become for me--79 and retired--from when I started. Plus, my son and I have an LLC with animals, so we never have the backyard done (it would scare the birds). It has just become too expensive for me ($150.47) and I wish to cancel.
11. huhtikuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Mary,
Thank you for sharing your thoughts, and I’m truly sorry to hear that our service has become a financial burden for you. We completely understand how important it is to stay within your budget, especially as circumstances change. At Aptive, we always aim to provide the best value for the services we offer, and we regret that the pricing no longer feels like the right fit for you.
I also understand your concern about the backyard treatment, especially with the animals and birds involved. We want to be mindful of your specific needs and make sure we’re providing the service that works best for you. If there’s any way we can assist with your cancellation process or help find a more suitable solution, please reach out to us directly at socialmedia@goaptive.com. We’d be happy to discuss this further and ensure everything is taken care of in a way that’s most convenient for you.
Thank you again for being part of the Aptive family, and we wish you all the best moving forward.
-Jasmine
I wasn’t home this last time
I wasn’t home this last time, but got pics. Good job done
7. toukokuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Lou,
Thank you for taking the time to leave a review! We’re glad to hear that you received the photos and were satisfied with the service, even while you weren’t home. At Aptive, we strive to ensure you're always in the loop and that you can rely on us to get the job done right, no matter where you are. If you ever need anything else, don’t hesitate to reach out – we’re always here to help!
-Jasmine
Spic & Span & Bedone
Your representative and trainee knocked, asked if I wanted work inside? As I replied yes, he was covering his shoes to begin. They proceeded to examine all I asked for and his knowledge helped the extermination go very well.
21. huhtikuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi there,
Thank you so much for your wonderful review! We’re so glad to hear that both your service professional and their trainee were attentive to your needs and provided the thorough service you were looking for. At Aptive, we take pride in making sure every visit is both respectful and effective, so it’s great to know that their expertise made a positive impact. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide top-notch service to keep your home comfortable!
-Jasmine
Friendly and competent
Omar is always on time, professional, and efficient. He listens to our needs and responds. We are always glad to see him.
6. toukokuuta 2025
Vastaus yritykseltä Aptive Pest Control - Austin
Hi Susan,
Thank you so much for sharing your experience! We're thrilled to hear that Omar has consistently provided excellent service by being on time, professional, and attentive to your needs. It’s great to know that you’re always happy to see him—it’s exactly the kind of experience we aim to deliver at Aptive. We truly appreciate your continued trust and are always here to help whenever you need us!
-Jasmine
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