Aptekaonline Arvostelua 30

Not treating customers seriously to put simple, they act like it's a side quest or part time job for them, whereas they fulfil orders as they please... They tell customers one thing on their website, then customer places the order, only then to be told that they need to check the stock before confirming the order - why don't they keep track of their items, so they or their website knows if something is in or out of stock? On their website it says orders placed before noon are sent the same day - impossible to achieve! Let me tell you why - the most often used form of online payment everywhere is pay by card, yet they tell you to wait for message with payment link. I received one 8 hours after placing the order. Paid right away, but due to such delay from them, it was already hours past noon. Next day nothing, order status said it still awaits payment. Messaged them in the evening asking if they sent my order, they replied they'll send tomorrow. Still no update whether they sent it or not. Joke, not a company. Will never shop here again for sure.

Złodzieje, ukradli pieniądze i nie wysłali lekarstwa które moje biedne dziecko potrzebuje. Bede zgłaszać się do mojego banku o zwrot pieniędzy. Nie kupujcie od tych złodzieji

Very long delivery time (almost a month). The package came in the end with the right product.

Competitive prices and my order was delivered early next day. Fully recommended.

I was the first time buyer. I bought 4flex colagen in great and the best price on the market👌I got my parcele next Day about 11am🙂
Highly recommended for anyone looking for good products in competitive price.

Najlepsza polska Apteka w UK, nigdy się nie zawiodłem .

Od miesiąca słyszę ze zamówienie będzie za 3 dni.. Dziś wysłała maila i znowu dowiedziałam się że będzie za 3 dni. Nie polecam. Nie wiem. Kto tam pracuje i jakim ta stona jeszcze funkcjonuje. Omijac szerokim łukiem!!!!

Hello,
Is not bad apteka, but definitely is not what i expected as first time buyer. Even do a part of my order was missing, i received all what I ordered on additional free charge delivery.
Contact by email was quick and easy.
Thank you very much

I've ordered couple of things 11/01/2026, still i didn't get anything, when i ask by email I've got answer, i should go to local depot to ask about my parcel...zero help from their side (btw i went to local depot but nothing was there)
I wrote couple of more emails but they didn't answer any more. Fake company! Don't order from them! I definitely don't recommend them, I'm going to repot them to Trading Standards if I don't get money back now!

Very disapointed! I placed my order on the 21st of January 2026 and you don’t pay straight away, as they need to check the stock first. I received and email saying the product is in stock, so I paid on the 22nd of January and received an information later to say the order was on its way. On the 30th I contacted Apteka online to say I didn’t get my order and got the reply on the same day sending their apologies and saying that there was a delay and my order is on its way this time. I thought fair enough those things can happen from time to time but on the 5th of February I emailed them again to say I still didn’t get my order so I want my money back. I’m still waiting for my reply. It is now 15 days passed since I paid for my order and still don’t have information whether I would get it or get my money back. Don’t order from this place if you want to wait for over two weeks, or even perhaps not get your order at all.

Apteka, o dziwo wysłała zamówienie ale nie kompletne. Brakowało 2 opakowań opłaconych i potrzebnych tabletek dla KOBIETY W CIĄŻY!!! Odpowiedzi z ich strony brak. Mimo wysłania kilku wiadomości mailowych. NIE POLECAM, NIGDY WIĘCEJ !!!!!!! Istnieje wiele innych Polskich Aptek, które są rzetelne i uczciwe!

Oszustwo. OSZUSTWO

Great range of products, good prices, and fantastic customer service! Had an issue with an order that was paid for but never arrived, so I reached out and they resolved it within an hour. The replacement turned up the very next day. I’m only taking off one star because of the misleading “free delivery over £50” claim.

Złożyłam zamówienie 14 Października płacąc za First Class delivery, niestety do dziś 23.10 zamówienie nie dotarło, kontakt niemożliwy. Scam a nie firma, omijajcie szerokim łukiem!

Great customer service, quick delivery

Fast shipping, good communication, no issues.

perfect timing, ordered monday, received tuesday 14:00 well done for aptekaonline . recomended

Zamówilam magnez 120 tabletek. Odpowiedz od Apteki online czy produkt jest w magazynie, otrzymalam po dwóch dniach. Dopiero po moim przypominajácym zapytaniu, co z moim zamówieniem. Magnez ptrzymalam, tylko zamiast 120 tabletek a za taka ilosc zaplacialam, to 100. Na kilka wyslanych emaili do nich, nie otrzymalam zadnego wyjasnienia tego faktu. Nie podoba mi sié postépowanie Apteki online i brak odpowiedzi z ich strony. A takze brak nr telefonu. Zamówilam pierwszy i ostatni raz z Apteki online!!!

Nie polecam 😡 zamówienie niby wysłane 3 lipca do tej pory nic nie otrzymałem straszna komunikacja nie polecam

No response from the company. Order hasn’t arrived. No refund either. Possibly scam. Will report further.
Beata Kus