Approach Tours Arvostelua 

I can’t give a review of the tour because I didn’t get to take it. Firstly the itinerary said the last night was in Naples but when I tried to get the name of the hotel in Naples after much run around it turned out that the last night was actually in a town about an hour outside of Naples and because I wasn’t flying with them I was on my own to get there. Then 3.5 months before departure I received an email that my tour was cancelled. I did eventually get my deposit back but it took several emails and no compensation was offered even though they’d had my $1,500 deposit for at least 8 months.

Absolutely horrible experience with Approach in Portugal! The vast majority of dinners were buffet & the buffet was lukewarm at best (not good food safety). A lot of the group found that 3 meals at restaurants were inedible. Time after time we watched lovely looking trays of food coming out of kitchens to other tables, but we got terrible food. They must have been saving costs on the food. The group guru Isabell was short tempered with several of us, not to mention completely unprofessional (to put it mildly). I e-mailed Approach with a long list of complaints, including safety concerns & requested a refund of an upcoming trip we had booked before we had this abysmal experience with them but they flatly refused & offered absolutely no resolution whatsoever. We sent the complaint & the reply to one of the co-owners and the COO & still no resolution offered.