We have had little issues with Appointedd. They have a decent refund policy that protects us from ill intended users. Only issues that we needed help with was the multiple features needed to control b... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
My business partner & I never thought of using a booking system for our “run of the mill” barber shop, but it’s actually made us even more busier! Can’t thank the staff at Appointedd for all thei... Näytä lisää
Yritys on vastannut
Our startup uses Appointedd for booking meeting rooms. It's a really smart, intuitive booking system for our business, with lots of neat features to help us manage our day smoothly. I particularly lov... Näytä lisää
Yritys on vastannut
Appointedd is fantastic. It was easy to setup but more importantly I could configure it to do exactly what I wanted. My clients can now book online, they receive their text reminders and and the integ... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Ohjelmistoyritys
- B2B
- CRM-palveluntarjoaja
- Verkkokauppapalvelu
- Verkkokauppa-palveluntarjoajat
- Ohjelmistotoimittaja
Tietoja yrityksestä Appointedd
Yrityksen kirjoittama
Appointedd is an award-winning online booking and scheduling solution and a proud Certified B Corporation. Our cutting-edge technology is trusted by the world’s biggest brands to save valuable time, increase revenue, and truly engage with their customers through frictionless, omnichannel booking experiences.
Founded in 2011 with flexibility at its core, Appointedd has transformed online booking and scheduling into something extraordinary, empowering customers around the world and across multiple industries to easily schedule and book anything, anywhere in just two taps.
Appointedd powers bookings in 167 countries for companies small and large, including Frasers Group, Scottish Widows, LEGO, G4S, Harrods, M&S, Victoria’s Secret, Charlotte Tilbury, Mamas & Papas, and two of the Big Four accounting firms.
As a B Corporation, Appointedd meets the highest standards of verified social and environmental performance, public transparency, and legal accountability. We operate with a customer-centric approach at our heart, and with a wealth of knowledge, experience, and expertise, the Appointedd Team collaborates with clients to build long-term, mutually beneficial partnerships and deliver impactful results.
Yhteystiedot
Suite 2, Ground Floor, Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, Yhdistynyt kuningaskunta
- hello@appointedd.com
- appointedd.com
Great technology and service, highly recommended!
Appointedd are a fantastic company to deal with. Their technology is reliable, easy to use and secure. The team there are always super helpful, friendly and just generally great to deal with. Would highly recommend!
21. marraskuuta 2022
Vastaus yritykseltä Appointedd
Hi Wes, thank you for this lovely review! We really appreciate you taking the time to do this. Best wishes, Stefano
Professional with flawless execution.
3. elokuuta 2022
Vastaus yritykseltä Appointedd
Hi Alan, thank you so much for taking the time to review Appointedd. It's much appreciated! Best, Stefano
Appointedd support are great
Appointedd support are always super helpful. Makes a change from many tech support desks
22. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Appointedd
Hi Nadeem, thank you very much for taking the time to review Appointedd. We're delighted to hear that our support team was helpful. If you need any further assistance, don't hesitate to reach out to support@appointedd.com. Best wishes, Stefano
Great Service
I've been using Appointedd for over a year to manage online bookings. The platform offers a seamless customer journey when booking an appointment and can be personalised to your organisation. The team at Appointedd are great, you can be reassured that they will support you to make the most of this service.
21. lokakuuta 2022
Vastaus yritykseltä Appointedd
Thank you Dana! We will share this with the team to let them know to keep up the amazing work. Very best, Stefano
Helping McArthurGlen
Always incredibly helpful and offer a personalised service. We are rolling out various booking tools across our centres and can comfortably rely on Appointedd to deliver
3. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Appointedd
Hi Simon, thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks again, Stefano
I would like to say a big big Thank you…
I would like to say a big big Thank you for such an amazing team support and excellent service. Exceeded my expectations. Would definitely recommend to other companies
17. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Appointedd
A big Thank You to you for being such a wonderful customer! Great to hear you enjoy our service. We're here for you anytime you need us. Best, Stefano
Excellent software with great features
Appointedd is fantastic. It was easy to setup but more importantly I could configure it to do exactly what I wanted. My clients can now book online, they receive their text reminders and and the integration with my Google calendar means I can check my work for the day no matter where I am. I highly recommend the system and it's great value too!
17. lokakuuta 2022
Vastaus yritykseltä Appointedd
Thank you Stuart! We really appreciate your kind recommendation to other businesses. It means a lot to us. Thanks again. Stefano
Excellent customer support!
The product is excellent as well as the customer support!
16. lokakuuta 2022
Vastaus yritykseltä Appointedd
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Stefano
Missing lots others systems have
Missing lots others systems have , can be slow & no phone contact is no great but other features are ok but room for a lot of improvement
15. lokakuuta 2022
Vastaus yritykseltä Appointedd
Hi Mrs Warton, thank you for taking the time to share your feedback.
We're always looking to make improvements, so if there's anything specific you think would be a real game changer for us, please email support@appointedd.com with your thoughts and we will review :)
Thanks so much, Madeline.
Excellent scheduling software
The system is easy to use and the customer service is excellent! Appointedd has really helped our business increase bookings and save time on manual scheduling.
3. lokakuuta 2022
Vastaus yritykseltä Appointedd
Hi Catherine, thank you for you lovely review. Great to hear we've given you some time back - that's what we're here for! Take care, and many thanks again, Madeline.
Terrible user interface
The customer service is excellent. The web application is incredibly confusing and cumbersome. Every time I need to modify my services or availability, it's a long and exhausting process that rarely succeeds on The first try. You should make the interface as easy and straightforward as Google Calendar. I don't enjoy working with Appointedd; not at all.
10. lokakuuta 2022
Vastaus yritykseltä Appointedd
Hi Oded, I’m delighted to hear that the customer service is excellent, but I’m sorry that you find modifying your account cumbersome. I really appreciate your feedback on this.
I agree Google Calendar offers a great UI experience, but it’s a much simpler solution which doesn’t offer all the scheduling features and integrations that Appointedd offers.
We are constantly looking at improving our product, so I have passed your feedback directly to our UX/UI design teams. Should any enhancements be made to the interface, we will be in touch.
Please don’t hesitate to share your feedback with us via the 24/7 online chat icon, where we can review and pass your recommendations onto the team.
Thank you and best wishes, Madeline.
Changed my business for the better!!
My business partner & I never thought of using a booking system for our “run of the mill” barber shop, but it’s actually made us even more busier!
Can’t thank the staff at Appointedd for all their help over the past year or so since we joined the Appointedd family.
Thanks again guys Station Barbers Bishopton 🚂💈🏴
10. lokakuuta 2022
Vastaus yritykseltä Appointedd
Hi Iain, thank you so much for this lovely 5-star review! We really appreciate you being a customer and we're delighted to hear Appointedd has helped your business grow. We’re here for you anytime. Best wishes, Stefano
Easy for customers to use
Easy for customers to use, but customer service is not great. I still have some scheduling issues that needs to be resolved but I'm waiting until I have more time on my hands. It would be much better if you could go into my account and see what is going on instead of me sending screen shots all the time. I am not a IT or computer guy, so the explanations are somewhat confusing.
2. toukokuuta 2022
Vastaus yritykseltä Appointedd
Hi Bill, thank you for your feedback. We really appreciate you taking the time to leave a review.
We try to encourage customers to login to their own accounts and follow our proposed steps toward a solution. However, I understand sometimes this might be very difficult and therefore with your permission we can login and investigate further.
As you are still waiting, and I’m sorry to hear that, I will personally contact you from our support base to make sure your issue is resolved as soon as possible.
Thanks again for letting us know. Our team of support specialists are here to help 24/7 so please continue to reach out to us should you have any further questions.
Best wishes, Madeline.
I have found Appointedd easy to use
I have found Appointedd easy to use, the only issue I can think of is that the system didn't initially recognise UK Bank Holidays, although I appreciate that may have been something we could/should have controlled from the users end
10. lokakuuta 2022
Vastaus yritykseltä Appointedd
Thank you Kevin! We really appreciate your kind recommendation to other businesses. It means a lot to us. Thanks again. Stefano
An elegant booking solution that…
An elegant booking solution that minimises hassle. Works easily and cleanly out the box. Initial setup and integration was quick and hassle free. Very easy and efficient calendar, functionality and interface. Love it.
10. lokakuuta 2022
Vastaus yritykseltä Appointedd
Thank you for this lovely review, Jake! We really appreciate you taking the time to do this. Best wishes, Stefano
Decent program, needs a few added features
The experience has been ok so far. A couple of annoyances.
1. I'm unable to move a booked reservation to another open time-slot on the app with it crashing.
2. There is no option to add a customer to an existing booking on the desktop.
3. When trying to change a booking time to an exsiting booking the app crashes or the desktop will not allow it.
4. A search bar would be handy when looking for existing services in the services section.
5. Having an option for customer's to cancel appointments via textbin Canada would be nice as well.
Beside these items, this program is good.
Adam
10. lokakuuta 2022
Vastaus yritykseltä Appointedd
Hi Adam, thank you very much for your detailed feedback.
I’m sorry to hear the app has been crashing. Is your device on the latest update? Perhaps try this and redownload the Appointedd app afterward as this might help. Otherwise, please report this to our support team via the 24/7 chat icon or support@appointedd.com and we’ll be able to investigate further.
Your other feature requests I have passed onto the team, so thank you. We really appreciate you taking the time to leave a review. If any others come to mind, please don’t hesitate to request here - https://cfrh5b353w1.typeform.com/to/N3ACgOdf - the more the merrier!
Thanks again and best wishes, Madeline.
Vastaus yritykseltä Appointedd
Thanks so much Donal. Great to hear you enjoy our software! 🙌
Can't fault them
Can't fault them. SUPER helpful, and really efficient. A joy to work with!
12. syyskuuta 2022
Vastaus yritykseltä Appointedd
Thanks so much Philippa. Great to hear you enjoy our service!
Everything you are looking for in a partnership
“We have been working with Appointedd for over a year now and the experience has been only positive. I have worked with several colleagues from Appointedd and all of them are very friendly, helpful and motivated. They are very reliable and have a structured way of working so that it is easy to follow where we currently stand. Moreover, I appreciate that they understand our needs and respect our decision. At the same time, they are very pleasant to work with, both personally and professionally. Overall, I would 100% recommend working with Appointedd.”
8. syyskuuta 2022
Vastaus yritykseltä Appointedd
Hi Nicole, thank you so much for your 5-star review, We will share this with the team to let them know to keep up the amazing work. Best wishes, Stefano
Run away.
This integrates with the Square POS, but their app only works in portrait orientation. Square stands are landscape orientation. Using it through an iOS web browser is unstable. They did update the app with snazzier colors though. Good grief.
7. syyskuuta 2022
Vastaus yritykseltä Appointedd
Hi Bob, thank you very much for taking the time to leave a review on TrustPilot. We really appreciate your feedback on our mobile app, which we have passed on to our developers. We will be looking at improving the UX of our mobile app soon, you can follow developments at product.appointedd.com. Our web based Appointedd platform runs smoothly on Safari (if this is the iOS web browser you used), but if you have any issues on web, please don’t hesitate to contact support@appointedd.com. Our support team will be happy to help. Thanks again and best wishes, Stefano
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