Absolute Performance Arvostelua 15

My order still hasn’t turned up, nearly four weeks late.

Court action issued
Totally avoid this company, their useless courier threw heavy parcels over a fence, ended up with damaged and missing part of the order - asked for collection and refund last week, they’ve gone totally silent. No answer in the phone. Sent off court paperwork this morning against them - BEWARE before you order !
Reply:
I think you should educate yourself on distance selling law and the consumer rights act 2015. Your contract and liability with the courier is not my concern, our contract is in entirely breach and you’ve done absolutely nothing to resolve since the phone call with Alex. It is not my lawful or contractual obligation to pursue your courier for loss and damages. I think you’ve just ignored it however you will discover it is not. It is an against consumer rights and law to ignore statutory law as you will discover.

I purchased an older model tactical training backpack last September which had some quality issues. I contacted Absolute Performance about this and in fairness Alex from Absolute Performance got back to me and offered me an improved newer model replacement bag free of charge which arrived today. I cannot fault this company for their excellent customer services. Would highly recommend.

Well priced items, and a straightforward ordering process. Kept me updated with the delivery.

Elite products that you can’t get anywhere else, and excellent customer service!

Wrong items received. Must be a glitch on website as invoice showing goods are correct. No response to my email as yet.

The PowerBlock stand arrived quickly & is very sturdy. I'm very happy with my purchase.

Bag was of good quality my son loves it

Excellent service

Sent out the wrong piece I ordered and sent out a totally different piece.
I left a not great review on the first item ,now got to review for the second.
The company called me from my first review and said they would correct my order , but nothing has been resolved , I'm without the item I wanted and got 2 items I don't need as already got them .

Great range of products at a decent price - communication on delivery was superb.

Sent out the wrong piece of equipment twice . I ordered a short ez cable bar , I got a long ez cable bar and an ez curl bar ??? Date is an estimate

Ordered weighted bags on tuesday, arrived friday. Incredibly cheap for the quality, low shipping costs too. Very impressed.

When trying to buy the kit there was a glitch on the website. Spoke to Chloe who took the order over the phone. Really friendly and genuine service.

The service Absolute Performance provides is faultless.

I usually shop with Amazon because I don’t generally trust smaller sports companies. I’ve been stung by a few (no response to emails, late deliveries, lost parcels, etc). But amidst a pandemic that has virtually shut the country down, Absolute Performance outperformed Amazon.

Look how quickly they acted:

• I sent an email at 5.27pm on Tuesday 24 March 2020 asking if they had Powerblock Adjustable Dumbbells in stock.
• I received a response at 7.05am on Wednesday 25 March confirming they were in stock.
• I placed an order on 25 March with bog-standard delivery.
• The weights arrived the next morning: Thursday 26 March at around 9am!

And throughout our short interaction, their customer service was excellent. They emailed me to keep me informed and responded to every request I made. If they’re so excellent during a crisis, what are they like during normal times?

P.S. I’m not complaining, given the situation we are in re Covid19. But just to emphasise my point, I’m still waiting for the delivery of an Amazon order placed on 21 March.