Anyclean.ca Arvostelua 

220
•
TrustScore 4.5/5 tähteä

4,5

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The booking process went well, with plenty communication from Reed to make sure everything was coordinated. Lucky & Simran traveled from Surrey out to Chilliwack to do our move-out cleaning. They... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The crew worked like a well oiled machine. Had a massive cleanup for them and 3 of them absolutely worked their rears off. Very accommodating, very friendly, and extremely efficient. Would not go anyw... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I want first thank the three ladies that took care of my massive mess. So nice, very efficient, and just lovely people. They really work like a well oiled machine. I highly recommend them.... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

The cleaners were fantastic and fast. But the WEBSITE lies all over the place. The website clearly stated NOT to take anything out of the fridge (In at least three different places on the website!), t... Näytä lisää

Yrityksen tiedot

  1. Siivouspalvelu

Yrityksen kirjoittama

Anyclean.ca a premier nationwide professional cleaning services company based in Canada, dedicated to providing exceptional cleaning solutions for a wide range of needs. Catering to both residential and commercial clients, Anyclean.ca offers a comprehensive suite of services including house cleaning, office cleaning, window washing, carpet cleaning, and specialized deep cleaning. This diverse array of offerings ensures that every corner of your space, no matter how specific, can be immaculately cleaned and maintained. Prospective customers can easily obtain a quote by visiting the Anyclean.ca website, where an intuitive online booking system simplifies the scheduling process. This user-friendly platform allows clients to book services at their convenience, with just a few clicks. We pride ourselves reliability and trustworthiness, employing a local team of highly trained and vetted professionals. Each team member is committed to upholding the highest standards of cleanliness and customer service, ensuring that clients can trust the care of their homes and offices to Anyclean.ca. Our dedication to excellence and local community involvement makes it a trusted leader in Canada’s cleaning services industry


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

220 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(220)

59 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Excellent

Arrangements were made efficiently, the cleaning crew came on time and did a good job, and the price was reasonable.

17. marraskuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear Kristi,

We're extremely happy to read your kind words, thank you for taking the time to rate us, we look forward to assisting you with your cleaning needs in the future.

Best Wishes,
AnyClean.ca Team

Saanut 5/5 tähteä

They did a really thorough clean

They did a really thorough clean. They were able to clean tough spots in cupboards. Bathrooms and kitchens were very well done.

16. marraskuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear CM,

Your feedback is greatly appreciated, thank you for trusting our services, we're thrilled to hear the team did a thorough job,

Warm regards,
AnyClean.ca Team

Saanut 1/5 tähteä

Yesterday I had 2 ladies come to clean…

Yesterday I had 2 ladies come to clean for a MOVE OUT.

They arrived 1.5 hours late.

I had expected a crew to come knowing what was to be done, but thought maybe as professionals they would surprise me.

Then they asked to use my vacuum as theirs died. What cleaning company would come without a backup vacuum??

When they were done they offered that I go and check their work. I said "I trust you" as I was too tired after an exhausting day cleaning out our garage and workshop to make a walk around and gave each of them a $50.00 tip as I know this is hard work and I like to support service workers and they seemed like lovely ladies!

I was told then that my vacuum had a problem and I assumed they had at least got the vacuuming accomplished because they didn't indicate they didn't get the job done. Well, I checked the vacuum after they left and it appeared to work just fine, and as I tested it in the livingroom I saw that they hadn't vacuumed the livingroom at all. I then went upstairs and was absolutely shocked! NO vacuuming was done, no baseboards were wiped and were just filthy, they cleaned the shower doors but left dirty shoe prints on the floor of the shower. The ledges around the shower were dirty and along the floor and shower had not been cleaned. I wiped the ledge around the vanity and it had not been cleaned! I had to clean behind the toilet seat that they missed. Some of the drawers in the kitchen were left unclean. These ladies, although very nice are not professional cleaners! Most of the rooms were virtually empty and they should have been able to go through quickly enough...but to not even vacuum?? Why not tell me they couldn't if they thought the vacuum didn't work well?? But to say nothing about that or that they didn't do any baseboards! That was all they had to do do in the bedrooms - vacuum and baseboards! They did nothing!

I spent 3 hours in a panic doing the cleaning and vacuuming myself as I would be embarrassed to leave things as they were. I didnt even think to take pictures due to the time restraint and didn't plan to make it an issue until I realized just how little they had done!

I am just stunned by this experience and I got no satisfaction from the company. They kept offering me a reclean when they knew we had already cleaned and vacated! I swear this is a scam company! AVOID!

13. marraskuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear Tracy,

We appreciate your feedback, please accept our most sincere apology, kindly note your feedback is valuable to us.

After thoroughly investigating your complaint and going through your details for Invoice #5194 & Job #5093 we have promptly responded to your concerns and offered a re-clean the next day however, you informed us that a re-clean is not suitable since you had to move out and did the cleaning yourself unfortunately.

However, we tried our best to solve this matter by asking for photos of the messed areas so we could have evidence if we wanted to take any other route to solve your situation but NO PHOTOS were provided to us therefore no other solutions were presented.

Please note we always inform all of our teams to ask the client to check the list of the areas booked to avoid such issues and any messed areas would be fixed on the spot, however, unfortunately, you didn't check any areas.

Kindly note if you wish to discuss this further we're more than happy to assist you.

Kind Regards,
AnyClean.ca Team

Saanut 5/5 tähteä

Recommend

Very good communication and so hard working.It was a pretty heavy duty job and they came in with such a helpful mindset and were so diligent. Totally recommend

11. marraskuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear Crystal,

Thank you for your feedback, we're happy to hear the team was helpful and worked hard, we will make sure your kind words will be forwarded to them.

Thank you for recommending us and we look forward to serving you again.

Best regards,
AnyClean.ca Team

Saanut 5/5 tähteä

Professional, reliable and a sparkling home

Any clean just finished the deep clean that we needed to put our home on the market. They showed up with one days notice, multiple personnel, and from the first phone call to the last they were professional and prompt. I received texts along the way, letting me know how the progress was going. I could use them again in a heartbeat. Our home was sparkling and so were their smiles.

8. marraskuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Hi,

Thank you so much for leaving us your feedback, we thrive on feedbacks such as yours.

We're thrilled the team did a sparkling job and we look forward to serving you again.

Warm regards,
AnyClean.ca Team

Saanut 5/5 tähteä

Great Service!

Easy to book...received timely reminders. Showed up on time. Work was very well done and the cost was excellent. Staff were very pleasant and cleaned up after the work was done.

7. marraskuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear Heather,

We sincerely appreciate you taking the time and posting this review, We are so glad you're happy with the cleaning service the team has provided.

We wish you all the absolute best and thank you for using our services.

Best regards,
AnyClean.ca Team

Saanut 5/5 tähteä

Beauty was great and a professional

Beauty was great and a professional. She went above and beyond!

3. marraskuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear Javae,

We sincerely appreciate your feedback, thank you so much for the kind words.

Best wishes,
AnyClean.ca Team

Saanut 5/5 tähteä

Great service

Great service, cleaners in Kitchener did top job!

2. marraskuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Hi,

Thank you so much for rating us, we're thrilled to hear our team offered you a great service, and we look forward to assisting you with your cleaning needs in the future.

Kind regards,
AnyClean.ca Team

Saanut 1/5 tähteä

I hired Any Clean as a gift for my…

I hired Any Clean as a gift for my client who had just moved into her new home. I purchased and deep move in cleaning package for a 3 bedroom 2 bathroom home with the garage cleaning added. Three very nice people showed up to do the cleaning. After approx 4 hours they left. The house was left dirty, kitchen was left greasy and grimey, garage remained untouched, window remained dirty and the list goes on and on. The cleaners showed up without the proper cleaning supplies and actually had to use my clients supplies, garbage bags, paper towels, vacuum etc.

After many complaints the issue still remains unresolved and my client unhappy. What should have been a very happy joyous occasion for my client became a huge disappointment and hassle.

No one seemed to care that my client was unhappy and that the services were not done even after charging over $600 and being paid on full they still would not rectify the matter.

28. elokuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear Bruxa,

I trust all is well,

Please note when you contacted us you didn't inform us that your client forwarded you a list of the areas they needed cleaning for and didn't share it with us. you requested only specific areas and specific services, but you didn't inform us what your client wanted such as the following:

- Basement
- Pressure washing
- an Extra half bathroom
- Stovetop
- Extractor hood

And the list goes on, all the areas mentioned above are clear options that you can select while booking the service, however, even after the job when we contacted you to mention that your client wanted to book those areas & services you informed us that we should do them free of charge which is not logical, we sent our team back to rectify the issues based on the invoice but unfortunately, they have been denied access due to us not agreeing to clean the areas NOT mentioned in the invoice.

Please note the payment was FULLY refunded multiple weeks ago, thank you for sharing your feedback.

Best wishes
AnyClean.ca Team

Saanut 5/5 tähteä

Outstanding Cleaning Service

I couldn’t be more pleased with the cleaning service provided by Anyclean at my condo! From start to finish, they were professional, thorough, and efficient. The team arrived on time and got straight to work, leaving every room spotless. I was especially impressed with their attention to detail—every corner was dust-free, and the floors were shining. They went above and beyond to ensure everything looked perfect. I highly recommend Anyclean for anyone looking for top-tier cleaning services. I’ll definitely be using them again!

18. lokakuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear Mike,

Thank you for sharing your feedback, we appreciate your understanding and cooperation we always try our best to find the best solution for our customers, again thank you so much.

Best regards,
AnyClean.ca Team

Saanut 1/5 tähteä

I was moving into a new home and…

I was moving into a new home and required an extensive thorough cleaning which was very specific on the contract which
was a gift to me by my real estate agent as I had just took possession of my home. All I can say is the individuals they sent did not have the supplies nor tools needed to perform even a basic cleaning. They asked me for cleaning supplies and my own vacuum to use and then after many hours patiently waiting I discovered that 2 of the cleaners spent 2 to 3 hours in 2 bathrooms behind doors with a toothbrush and pretending they where cleaning but honestly it was all part of their scam. Anyways the house did not get even 90% clean as per contract and then I got sent what's called a region or spot supervisor after a complaint was made who was rude and came up with any excuse possible to not fulfill the contract. To this day I have not heard back from head office on refund or even getting professionals not pretend amitures to come and clean my house or have any refund made. I have had many cleaning companies but nothing like this. Maybe it was my area but the job was lousy and no where close to finish. Even my floors which where not property vacuum got cleaned with dirty water and some small area rugs where not cleaned underneath and damp with filthy water. Anyway the list is too long but the work was pathetic.

29. elokuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear Anna,

I hope you’re doing well,

Thank you for sharing your feedback on Trustpilot and sharing your information.

We’re sincerely sorry for your experience, please note the contract with your realtor was not forwarded to us at all, everything that your realtor requested was attempted to be cleaned as you can see in attachment job #4551 that we forwarded, please note your realtor did not mention all the areas you wanted to clean or services that you requested.

Kindly note you mentioned in your review that no one got back to you regarding any refunds or a re-clean however the job was fully refunded as we have forwarded proof to you, I’m not sure if your realtor mentioned that to you or not, and a re-clean was attempted, however, you requested areas and services to be cleaned such as pressure washing and basement that weren’t even included in the job and when we reached out to your realtor to inform her that if she wishes to add those areas so we can clean them she stated to us that we should do them free of charge which is not possible.

It seems that miscommunication is happening and we weren’t able to reach out to you since we didn’t have your contact details just your realtors' contact details, we really appreciate you posting the review so we can finally be able to reach out to you and clear things up and send you evidence about the job details and about the service payment being disputed and fully refunded to your realtor.

However, we acknowledge the job was not done to the professional standard that we offer and we sincerely apologize for that we stand by our customer satisfaction guarantee, as this is our top priority.

Saanut 5/5 tähteä

Friendly, thorough and hard working!

I am so overjoyed with this cleaning! I booked a specific move in deep clean of the kitchen and bathroom. The previous tenant didn't keep it very clean and they had a lot to do - Sabu and Alona delivered above and beyond my expectations! Incredible attention to detail, very thorough and honestly I would highly recommend anyclean.ca :) Very hard working team and I also appreciate the amazing customer service. All the initial emails were extremely friendly and helpful. Easy to get a quote and set up your booking. Reasonable pricing also!

13. lokakuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear Lynda,

Thank you for sharing your feedback, We're thrilled to hear Sabu & Alona worked very hard and went beyond your expectations, we sincerely appreciate your kind words and we will keep on improving.

We look forward to serving you again.

Kind regards,
AnyClean.ca Team

Saanut 5/5 tähteä

We had a major renovation to our plumbing in the basement

We had a major renovation to our plumbing which wound up with breaking through most of the concrete floor. What a mess. I called on a Friday looking for a clean up on Sunday and was amazed they could make it that quickly. They were efficient, effective and cleaned up a major problem in a couple of hours. Best possible outcome for us.

13. lokakuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear Bruce,

I trust this message finds you well,

Thank you so much for rating us! We're thrilled to hear that you were amazed by the service provided and by the outcome, we sincerely appreciate your feedback.

Best wishes,
AnyClean.ca Team

Saanut 5/5 tähteä

I just wanted to say thank you for the…

I just wanted to say thank you for the fantastic job you did cleaning the condo! The place looks spotless, and I really appreciate the attention to detail. It feels so fresh and well-organized. I’ll definitely recommend your services to others and would be happy to use them again in the future!

6. lokakuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear Gbolahan,

Thank you so much for the review, a fantastic job is what we always try to achieve, thank you so much for the encouraging words.

You're most welcome and we look forward to serving you again in the future.

Warm regards,
AnyClean.ca Team

Saanut 4/5 tähteä

Move out & Move in

I used Anyclean for my move out and move in cleaning in two different cities. Our experience was very different. The first cleaner in Kingston was good, but very slow, she took 9-5 to clean a tiny bungalow by herself and clearly got tired overtime as the quality of her cleaning got worse. She came with missing equipment such as broom, garbage bags, and step stools, and had no list of the tasks she had to do. She missed things like the entirety of the laundry room and window sills, but I had enough of waiting the whole day for her to be done so I said she was good to go.

On the other hand the team we had in Ottawa was incredible, they arrived well organized, had all the equipment needed, a list of everything that had to be done, they did an entire walkthrough and confirmed with me everything I wanted done. They were efficient, polite, and got everything done fairly quickly for a house that was twice the size of my Kingston home. This is why the 4 star review, the inconsistencies between locations and cleaners. We were still satisfied with the first cleaner, but the speed of service and lack of organization was disappointing in retrospect especially after having such incredible service in Ottawa.

In conclusion, Anyclean had an awesome booking process, easy payement, and great communication. Unfortunately, I had to leave 4 star review due to the inconsistencies in service. It would be 100% 5 star if all the teams were like the one I got in Ottawa.

5. lokakuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear F NP,

Thank you so much for sharing both of your experiences, we will make sure both teams will hear your kind words and constructive criticism, and please be assured we as a company value your feedback and are continuously working to improve our service.

Best wishes,
AnyClean.ca Team

Saanut 5/5 tähteä

Fantastic Cleaning!

Shiva and her husband were great! Super communicative and thorough

3. lokakuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Hi,

Thank you so much for the kind words and for rating us, we will make sure to forward your feedback to Shiva & her husband.

Best regards,
AnyClean.ca Team

Saanut 5/5 tähteä

The girls were punctual

The girls were punctual, responsible and did a great job. The services was booked within 24 hours which was great cause I had an emergency. Thanks!

27. syyskuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear Yesenia,

We greatly appreciate your feedback, knowing that our customers are happy with the services that we provide is what motivates us, thank you for trusting us with your emergency and we look forward to serving you again.

Best regards,
AnyClean.ca Team

Saanut 5/5 tähteä

AnyClean surpassed my expectations

AnyClean surpassed my expectations. From an easy booking process, to a call from Sam when I had issues with my payment, to the text reminder about my upcoming service, to the call that they would be 5 minutes late - service was great. I was very wary about using a service over the internet, but Sam and Kyle were both great and followed up when needed.

2. lokakuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear Nash,

Thank you for taking the time to share your feedback, an easy booking process and clear communication with the client are two of our utmost priorities, and we're happy to hear that we exceeded your expectations, we look forward to assisting with your cleaning needs in the future.

Best wishes,
AnyClean.ca Team

Saanut 5/5 tähteä

I had a full house cleaning booked for…

I had a full house cleaning booked for my property that had been left in rough shape by a tenant. Raj & Cheryl did a fantastic job, bathrooms looked like new afterwards, kitchen and window cleanings were excellent! The house looked and smelled great by the time they were done. Highly recommend!

1. lokakuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear Sarah,

I trust all is well,

Thank you so much for the kind & encouraging words, we're thrilled to hear Raj & Cheryl did a fantastic job, and we truly appreciate your feedback, we look forward to assisting with your cleaning needs in the future.

Warm regards,
AnyClean.ca Team

Saanut 1/5 tähteä

Fraudulent company with substandard cleaning and customer service.

On September 27th, I made the regrettable decision to book cleaning services with ANYCLEAN as I had just moved into my home. The company was solely tasked with cleaning a bathroom, along with additional mattress and window treatments that totaled $203.40. Two men, who arrived late, might I add, were let into the house by one of my roommates while I was on my way home from work. By the time I had arrived, the alleged cleaners had departed, yet I was in astonishment. I was essentially scammed. The bathroom was in the exact same condition I left it in; the only difference observable was a change in the toilet and the window. Evidently dissatisfied, I contacted their customer service, who then responded with utmost hostile service, swearing, accusing me of wanting 'free service,' and even gaslighting me by apologizing and stating he felt bad for the cleaners, rationalizing their poor performance as they were 'only human.' Though minuscule, the agent also fabricated trivial lies, trying to disguise the cleaners as women rather than the men that actually arrived. He then had the cleaners call and text my number, begging for me to let them back to complete the job. When I rightfully declined, I was called a 'scammer.' At that point, I realized that the best plan of action was to dispute the charge through my bank (and it is in the process of being cleared) as this company was the epitome of unprofessional and borderline fraudulent. I DISCOURAGE EVERYONE FROM ATTEMPTING TO BOOK SERVICES WITH ANYCLEAN. I knew something was wrong when I was obliged to pay the whole amount prior to their completion.

29. syyskuuta 2024
Oma-aloitteinen arvostelu
Anyclean.ca-logo

Vastaus yritykseltä Anyclean.ca

Dear Kyra,

I hope all is well,

Thank you for sharing your experience, we're sorry to hear that the cleaning was not satisfactory.

Kindly note our customer service department heard and responded to your needs promptly after sharing your feedback with us and offered you a complementary re-clean when the cleaning team arrived for a re-clean, unfortunately, they weren't provided access to the property.

However, even during the initial visit, the team asked your roommate to check all the areas like we always do with all of our customers and they were informed everything was good.

Please note if you wish to revisit the re-clean offer we're more than happy to assist you.

We look forward to your response.

Warm regards,
AnyClean.ca Team

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