I looked at all my email box’s we did receive any responce till this email. So I now get a return from you today 7/1 that said return good only till 6/27??? Then you state a 23% restocking fee. This i... Näytä lisää
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I have ordered several items from Antique Farm House and have always been very happy-with my latest order, the delivery was delayed-I contacted their customer service and they were extremely helpful a... Näytä lisää
Yritys on vastannut
I can't say enough good things about this merchant. They offer exquisite merchandise that is often unique. Plus, the customer service is exceptional. Whenever I am looking for something special for my... Näytä lisää
Yritys on vastannut
Antique Farmhouse provides amazing curated home decor items. We recently revamped our master bedroom and found all the right decor. Everything was extremely high quality. I would highly recommend t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Established in 2011, we began an amazing adventure to bring classic, quality home accessories to our customers. Each day you will be presented with our ever-changing curated collections of handsome home furnishings, upscale accent elements, and gorgeous gifts, each with a unique point-of-view. Our designers share your passion for beautiful interiors and home entertaining and will help you achieve the look you desire for your own space. We search high and low, buying in limited quantities, for these hand-picked items. You won’t find these treasures in big box chain stores. Our goal is to offer you stylish, affordable, on-trend items you will love while also building a relationship with you, our customers. You are the most important part of this equation, and we thank you for letting us play hostess as you shop.
Yhteystiedot
4,0
Hyvä
55 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
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Scam return policy. 23% restocking and only with approval that slow to come
I looked at all my email box’s we did receive any responce till this email. So I now get a return from you today 7/1 that said return good only till 6/27??? Then you state a 23% restocking fee. This is one big scam. So you all delay any response Tim it’s expired what a bad biz plan. This responce will become a great review for who people should not shop at your company. This is very upsetting to my wife. So today I will start my giving you bad to worst reviews. Shame on you all over $50.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
We're very sorry to hear about your experience and understand why you're frustrated. That was never the experience we want for our customers.
We'd like the opportunity to review what happened with your return request and the email timeline. If there was a delay in communication, we want to investigate it and see what we can do to help.
Our return window and restocking fee are part of our published return policy, but we understand how disappointing it is when timing becomes an issue. We certainly never intend to delay responses so that a return becomes ineligible.
Please reply to us directly with your order number, and we'll personally review your case to see if there's a resolution available. We value your feedback and hope we can make this right.
I have ordered several items from…
I have ordered several items from Antique Farm House and have always been very happy-with my latest order, the delivery was delayed-I contacted their customer service and they were extremely helpful and followed up through the delivery. I was so impressed with the service-it's rare these days to see that kind of care. I highly recommend them.
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
Thank you so much for your continued support and for taking the time to share your experience! We're delighted to hear that you've been happy with your orders over the years. While we're sorry your recent delivery was delayed, we're glad our customer service team was able to assist and keep you updated throughout the process. Providing attentive, personalized service is very important to us, and your kind words mean a great deal. We truly appreciate your recommendation and look forward to serving you again soon!
I can't say enough good things about…
I can't say enough good things about this merchant. They offer exquisite merchandise that is often unique. Plus, the customer service is exceptional. Whenever I am looking for something special for my home, this is the first place I turn.
25. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
Thank you so much for your kind words! We’re truly honored to be your go-to place for finding something special for your home. It means a lot to hear that you appreciate both our unique merchandise and the level of customer service we strive to provide. We look forward to helping you discover many more beautiful pieces in the future!
Set of 3 faux geraniums
I just received the Assorted Faux Geraniums In Cement Pot Set of 3. They are cute, cute, cute. So glad I ordered them. I hope they get them back in stock because I may order another set.
Very impressed with the Antique Farmhouse store and the products they sell.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
This made our day Vickie! thank you so much. We’re so happy you love the geraniums (they really are just too cute, aren’t they?). It means a lot to hear you’re enjoying them and had a great experience with us. We’re keeping our fingers crossed they come back in stock soon so you can snag another set! 😊
Awesome service!
Customer service is important to me and Antique Farmhouse has been the best. Recently handled easily and on a weekend. Great company.
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service, especially over the weekend. Providing easy, reliable support is something we truly care about, so your feedback means a lot to us. We appreciate your support and look forward to serving you again!
Still waiting
Just waiting for my cherries sign that I ordered and wondering how long it takes as I already received the other part of the order. I don't have an order number so I can't check on it. No confirmation was ever sent to my email but I was charged immediately. Just wish there was some way to check on orders. No phone numbers on this site either. Thank you, Frances Funderburk
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
I completely understand how frustrating that situation can be. I wanted to let you know that we have been in contact regarding your order, and your cherries sign should be shipping out very soon. If you have any other questions in the meantime, feel free to reach out. We are happy to help!
Great customer service experience
Great customer service experience. My original order arrived damaged, and the first replacement also came broken. Each time, the company responded quickly and sent another replacement without any hassle. The third shipment arrived in perfect condition. I really appreciated how responsive and helpful they were throughout the process, especially at a time when it can be difficult to even get a reply from some companies. Their dedication to resolving the issue was impressive, and I would not hesitate to order from them again.
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
Thank you so much for your kind feedback! We’re really sorry that the first two shipments arrived damaged, but we’re glad we could make it right for you. Our team always aims to respond quickly and resolve any issues as smoothly as possible. It means a lot to hear that you appreciated the support and that the replacement arrived safely in the end. Thank you for your patience and for giving us the opportunity to fix the situation. We truly appreciate your support and look forward to serving you again in the future!
Customer Service is Excellent!
I received my order and wanted to return it as I wasn’t happy with the finish. They responded immediately and resolved the issue within a day. Their quick response and refund was immediate. I will buy again from them. Customer service is great!
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
Thank you so much for your kind words! I'm really sorry the finish wasn’t what you expected, but I'm glad we were able to sort things out quickly for you. We always want our customers to feel taken care of, so it means a lot to hear that you had a good experience with our customer service. I truly appreciate your support and look forward to serving you again in the future!
DO NOT ORDER FROM I PLACED TWO ORDERS AND NEVER RECEIVED EITHER ONE. FRAUDULENT COMPANY. THEY SAY WAIT 15 DAYS IN WHICH I DID AND STILL NO ORDER WAS SHIPPED OUT. BEWARE!!
I never received my items and spent over $200.00.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
We’re very sorry to hear about your experience and understand how frustrating this situation must feel. This is not the level of service we aim to provide.
Shipping delays can occasionally occur due to inventory issues, carrier disruptions, or processing errors. However, you should never feel left without clear communication or resolution. We would like the opportunity to investigate what happened with your orders and make this right.
Please contact us directly at yourbestfriends@antiquefarmhouse.com with your order numbers so we can locate your purchases and either expedite shipment or issue a full refund if necessary.
We value every customer and are committed to resolving this matter promptly.
I like antique farmhouse
I like antique farmhouse. My only issue is that it takes forever to get your items. So if need something quickly expect at least 3 to 4 weeks.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
Kim, thank you so much for your kind words about Antique Farmhouse, we’re really glad you love our style! We truly appreciate your patience as well. Many of our items are carefully sourced or handcrafted, which can lead to longer delivery times, especially during busy seasons. We always aim to be as transparent as possible about shipping timelines, and your feedback helps us continue improving. Thanks again for shopping with us and for sharing your experience!
Kim.
Kim, is a great customer service representative with Antique Farmhouse. She did a wonderful job helping me resolve an issue with a recent order. Her professionalism and promptness addressed the problem to my great satisfaction.
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
Janice, thank you so much for your kind words! We’re really glad Kim was able to help and get everything resolved for you. She truly cares about our customers, and it means a lot to hear that her professionalism and quick response made a difference. We appreciate you sharing your experience and thank you for shopping with Antique Farmhouse!
Fabulous!
First off I have ordered many items from this shop and never once been disappointed. Everything is packaged with care and shipped promptly. I love shopping here bc it so unique and the customer service is simply the best! Doesn't get better than Antique Farmhouse!
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
Thank you so much for your incredibly kind words and continued support! It truly means the world to us to hear that you’ve consistently had great experiences with our shop, from the packaging to the shipping to our customer service. We’re so grateful to have customers like you and are thrilled you love the unique finds at Antique Farmhouse. Thanks for being part of our community!
Unreliable, inconsistent and disappointing.
Ordered a number of items from Antique Farm House.
Warehouse deliveries are inefficient. Expect your order to arrive in an oversized tractor trailer, one item per day, front yard/porch delivery only of boxed item.
Double check for accuracy (paper invoice and box contents may not match). Check box and content condition as damage may have occurred in warehouse or en route. (Take pictures.) Expect polite, but limited assistance from driver.
As first/time buyers, we’ve experienced one accurate delivery (impressive quality), one accurate delivery (questionable quality), one wrong delivery (waiting on pick up/return) and one poorly packaged, damaged delivery (took pictures, refused delivery).
We have requested refund on damaged item. We are waiting for delivery of two remaining items.
Inconsistent at best and overall disappointing experience. Buyer Beware.
25. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
Thank you for taking the time to share such detailed feedback. We’re truly sorry that your experience has been inconsistent and frustrating, especially as a first-time customer. That’s not the impression we want to leave.
While oversized tractor-trailer deliveries and curbside/porch drop-off are standard for large freight, accuracy, packaging quality, and item condition should always meet expectations. We regret that this was not the case with several of your deliveries. Receiving the wrong item, encountering damaged packaging, and needing to refuse a delivery is understandably disappointing.
We appreciate that you documented the damage and notified our team promptly. Your refund request for the damaged item is being processed, and we are actively monitoring the remaining deliveries to ensure they arrive correctly and in proper condition.
Your comments regarding warehouse handling, order verification, and delivery consistency have been shared internally for review and improvement. We value your feedback—it helps us identify where we need to do better.
If you’re willing, we’d like the opportunity to make this right and restore your confidence in us. Please reach out to our customer support team directly so we can assist further.
Thank you again for your honesty.
I ordered 2 pieces of artwork
I ordered 2 pieces of artwork. When I received them the frames looked totally different. I sent an email and Lori from customer service got back to me quickly. I sent a picture of the ones I received and the ones on the site. She agreed and spoke with the artist that different wood may have been used. She said if I was willing to keep them they would take 50% off! That’s customer service! Thank you Lori for being so courteous. I look forward to my next purchase.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
Thank you so much for taking the time to share your experience. We truly appreciate your understanding and are glad Lori was able to assist you quickly and make things right. Customer satisfaction is very important to us, and we’re happy we could find a solution you were comfortable with. We’re grateful for your support and look forward to helping you with your next purchase!
Poor Quality of Items with no Quality Control
Today, 1/7/2026, I received my order. I ordered the "Beaded Round Footed Display Tray Set of 2". One of the round footed display trays (the smaller one) was missing (2) of the (4) feet, rendering the item useless. Company has failed to respond to my request for a refund. Furthermore, the company wants you to ship the items back at your cost for a defective product they sent in the first place. Poor quality items that are imported chinese goods. Please read all reviews before ordering from this company.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
Thank you for your feedback. We apologize that your Beaded Round Footed Display Tray Set of 2 arrived defective and understand how frustrating this experience must have been. This is not the level of quality or service we aim to provide.
Please contact our customer service team with your order number so we can review the issue and work toward a resolution. We appreciate you bringing this to our attention.
This is cheap Chinese crap
This is cheap Chinese crap. I'm sorry I fell for their "vintage-inspired decor" ruse when they are really a front for a Chinese dropshipping business.
Stay far away from this business. My items arrived deformed and they are not making my return easy even though I received it today and I have 7 days to request a refund. I'll probably just charge this back.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
Hi Lisa,
I’m very sorry to hear about your experience, and I appreciate you taking the time to share this feedback. This is certainly not the quality or service we aim to provide. All of our items are meant to arrive in good condition, and we want every customer to feel confident in their purchase.
I’d like to make this right for you. Please reach out to us directly at https://www.antiquefarmhouse.com/contact-us with your order number so we can assist with a replacement or refund right away. We absolutely honor our return policy, and I apologize if the process has felt difficult, that’s something we take seriously and will review internally.
Thank you again for bringing this to our attention. We hope we can resolve this quickly for you.
Nadia
Great products and customer service
I ordered several items from Antique Farmhouse. I love everyone of them. Had a question about 1 of the items and their customer service was top notch! I left a voice message and an email and I received a call back from them within a couple hours. So happy with products, shipping time and customer service!
17. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
Thank you so much for your thoughtful review! We’re delighted to hear that you love your items and had such a positive experience with our customer service team. We truly appreciate your kind words and support, and we’re so glad you’re part of the Antique Farmhouse family!
I ordered a mirror and received it…
I ordered a mirror and received it broken from the shipper. Instead of making me jump through hoops, they sent a new BEAUTIFUL mirror. No hassle, no drama. I’m so impressed with not only the quality of the product I bought, but the level of customer service. Thank you for caring about your customers:)
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
Dear Katie, we’re so glad you love your new mirror! 💕 Thank you for your kind words — taking care of our customers is always our top priority.
Their Products are cheap and made in China
I ordered a round coffee table that looked good in the photo (scam) it was $400 and it was a cheap table made in China
The knot hole were fill with white paint and it looked so cheap
I went to return it and that was not a problem.
I went to UPS and it was $213 to mail it back plus the Antique Farm House company changed a 23% restock fee of $92. So my refund would be $95
Are you kidding me! Buyer beware!
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
We’re truly sorry to hear about your experience and understand how frustrating this must have been. We strive to ensure our product photos and descriptions accurately represent each item, and we regret that this table did not meet your expectations.
Regarding the return process, shipping and restocking fees are outlined in our return policy, but we realize these costs can be disappointing. That said, we never want a customer to feel misled. We’d appreciate the opportunity to look into your order directly and see if there’s a way we can make this right for you. Please reach out to our customer service team at yourbestfriends@antiquefarmhouse.com, and we’ll do our best to help.
Thank you for your feedback, it helps us improve both our products and service.
Great items and shipping…
I have had the best experience from this country. Everything so far has come through without being broken or in a mess. High quality items. I ordered deer that was fairly large and packing was great. Just received two lamps from them. Great shape and so neat looking. Lori in customer service is fabulous and answers any questions or concerns. I can't say enough about how wonderful this company is. I now have a console table I ordered a couple of days ago and hope I have the same experience.
5. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Antique Farmhouse
Thank you for the wonderful review! We're so glad everything arrived in great shape and that you’re happy with the quality. Lori will appreciate your kind words! We hope the console table meets your expectations just as well. Thanks again for your support!
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