Unbelievable I purchased product from Anolon. I paid through a third party(Zip),however I did not receive 3 item that I am paying for and Anolon will not reimburse me or send me the 3 items. Their cus... Näytä lisää
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This is my second set of Analon cookware, having recieved the first set some 20+ years ago as a birthday present (keen cook). The only reason to replace is the creation of an outdoor kitchen where t... Näytä lisää
Yritys on vastannut
We bought our first set of Anolon pots with lids over 10 years ago. They have performed and lasted well although the surfaces are now starting to wear. So we decided to replace them and stay loyal to... Näytä lisää
Yritys on vastannut
Worst Customer Service ever Purchased set at Kohls Jan 2023. 4QT developed coating peeling/delamination. Filed claim Dec 2023, Analon responded Dec 22 with Claim #262425 and that I would be contace... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We're a professional gourmet brand, loved by chefs across the globe. If the kitchen is your happy place, then fill it with cookware that sparks serious joy. We bring out the best in our cookware so you can bring out the best on every plate, and have been perfecting our craft since 1984, when we developed the first hard-anodized, smooth-interior nonstick cookware. Since then, we've continued to innovate, honing & developing the technology that matches your passion for creating delicious culinary masterpieces. We know that culinary inspiration comes from both Grandmother and Instagram, that a menu can be minimalist, multicultural, modern—sometimes all three—and that great culinary experiences range from simple to seasonal to special. We know it's about the journey - not the destination. The art and act of cooking is nourishing in itself. And we exist to give you the inspiration and confidence to explore your craft, and experiment. As cooking, eating, and entertaining continue to nourish all of us, journey with us to find your happy place; extracting every last drop of joy along the way. "For keen cooks with a sense of style, these thick-based pans are outstanding, with heat distribution that puts most other pans sets to shame, and whose non-stick coating doesn't chip & lasts years." - The Independent
Yhteystiedot
Riverview Road, CH62 3RH, Bromborough, Yhdistynyt kuningaskunta
- 0151 482 8282
- support@meyeruk.com
- anolon.co.uk
2,8
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154 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Unbelievable I purchased product from…
Unbelievable I purchased product from Anolon. I paid through a third party(Zip),however I did not receive 3 item that I am paying for and Anolon will not reimburse me or send me the 3 items. Their customer service is a nightmare, I did not receive no invoice showing what they sent me nor did I receive any email on what they shipped to me. I am thoroughly disappointed and hope no one else receives the same treatment.
3. maaliskuuta 2025
Oma-aloitteinen arvostelu
I bought a set of Anolon stacking pans…
I bought a set of Anolon stacking pans and 2 of them have chips in the coating.
2. tammikuuta 2025
Oma-aloitteinen arvostelu
Look and feel nice
Look and feel nice. Cooked fried eggs - they stick. Cooked scrambled eggs and they stick too. Hoped for more.
3. marraskuuta 2024
Oma-aloitteinen arvostelu
I'm writing this in the hope that…Anolon may actually contact me
I'm writing this in the hope that Anolon will reply and give me a phone number to call in the UK. I first wrote about my damaged frying pan on July 16, didn't get a reply saying the email had been received. Is there a phone number I can call to talk about the fact that after just a year the non-stick part of the item is literally peeling off
16. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Anolon UK
Hello. I'm sorry to hear about the issue with your frying pan and the lack of response to your initial inquiry. Please accept our apologies for any inconvenience caused. You can reach Anolon customer service in the UK at the following phone number: 0151 482 8282 or you may send your claim through https://kitchenwarexpress.co.uk/pages/contact-us We should be able to assist you with your warranty claim and address the problem with your frying pan. Thank you for your patience and understanding.
Best avoided - UK March 2024
******Warning********
These are terrible (actually boiling in pans ok - frying just awful). I thought they were a scam product.
Everything sticks to the frying pans. Food is burnt on the outside - uncooked on the inside. Awful. My husband spent over £500 on these terrible products. I have chucked them all into a box and out of my kitchen. That's the best use for them 👏
4. huhtikuuta 2024
Oma-aloitteinen arvostelu
MY Anolon frying pan cost loads of…
MY Anolon frying pan cost loads of money and has a life time waranty.Thats what you are led to believe... yes that is what they say... that is how this product is marketed.nothing but a very clever marketing con.I have had my Pan for maybe 3years.The non stick is bubbling and very carbonised with bits of carbon flaking off.that is my problem.Their waranty is not fit for purpose.i am not even going to bother trying to send it back as its to stressful to argue over a waranty that dos not cover their product.fraud
24. maaliskuuta 2024
Oma-aloitteinen arvostelu
Worst Customer Service ever
Worst Customer Service ever
Purchased set at Kohls Jan 2023. 4QT developed coating peeling/delamination. Filed claim Dec 2023, Analon responded Dec 22 with Claim #262425 and that I would be contaced in 3-5 days. Never did. At least 20 or more subsequent email attempts by me were never answered. Phone calls to Analon are useless...no one answers, and infrequent voice mail attempts are not returned. Around Jan 2024, a 5QT arrived, which I have. Wanted a 4QT. no use for duplicate 5QT. Last couple of months I am sending BOLD AND LARGE FONT, requests to satisfy my case. Absolutely NOTHING! My career has been in Sales and Customer Satisfaction for decades and I've never experienced this type of response. Please help!!
13. joulukuuta 2023
Oma-aloitteinen arvostelu
We punched these 5 sizzle pans after we…
We punched these 5 sizzle pans after we bought a couple to try out.
They sizzle greatly.
11. joulukuuta 2023
Seemingly non-existent customer service
My husband was sooo excited about this cookware but when it arrived, the stock pot was unusable. The grid/grate on it is sticking out of the bottom. Since it arrived about 2 weeks ago, we have sent 3 emails to different addresses (each were replied to with the statement "this address is not monitored"), we have called 2 different numbers (one just loops, no matter what option, the other says they don't take calls), and sent in a ticket on their website. We have not yet received any responses or assistance in replacing this faulty product.
20. helmikuuta 2024
Oma-aloitteinen arvostelu
Great Customer Service
What a great service the company kept me updated all the way through the order process. Would definitely recommend buying online through them.
2. helmikuuta 2024
Vastaus yritykseltä Anolon UK
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our service and that you appreciated the updates throughout the order process. Your recommendation means a lot to us. If you ever need anything else or have further comments, please don't hesitate to reach out. We're here to help!
Good price for a great pan
Good price for a great pan. Closing down sale for analon.co.uk gave good discount. Hope they last as long as previous analon pans.
31. tammikuuta 2024
Vastaus yritykseltä Anolon UK
It sounds like you snagged a fantastic deal on a high-quality pan our Anolon website! Closing down sales can offer some excellent discounts. Anolon is known for producing durable and reliable cookware, so hopefully, your new pan will serve you well for years to come, just like your previous ones. If you have any questions or need assistance in the future, don't hesitate to reach out. Happy cooking!
Wonderful cookware
Great product replacing Anolon pans that we have used daily for the past 20years!
23. tammikuuta 2024
Vastaus yritykseltä Anolon UK
Thank you for your feedback! We're thrilled to hear that our product is serving as a worthy replacement for your Anolon pans, which served you well for the past 20 years. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to ensure your continued satisfaction.
Terrible Customer Service
My order was delivered damaged. I’ve put in two ticket requests and received a reply that I would receive a message in 1 to 3 business days. I have not received any replies. Tried calling multiple times only to get a recording and no way to talk to customer service. I’ve used Anolon cookware for seven years and loved it until now. Horrible customer service. So disappointed!
26. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Anolon UK
We apologise for the inconvenience caused and the delay in getting back to you.
We understand how frustrating it can be when your order arrives damaged, and we are truly sorry for the inconvenience caused. Our team is currently experiencing a high volume of enquiries, causing a slight delay in response time.
In the meantime, we've requested some additional information so that we can escalate your queries and ensure a prompt response.
If you prefer immediate assistance, our phone lines tend to get quite busy during peak hours. However, we can schedule a call back for you at a time that works best for you. Please let us know your preferred time and contact number or leave a voicemail.
We understand your frustration, and assure you that we value your loyalty. We want to address your concerns and regain your trust.
Thank you for your understanding, and we look forward to resolving this matter swiftly.
Worst Customer Service Anywhere
The worst customer support I've experienced anywhere ever. I order a pasta maker along with few other times. I did not receive the pasta maker or an explanation why I hadn't. I've emailed the customer service email on 3 separate occasions along with numerous phone calls. Please save yourself the money and time dealing with this company.
7. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Anolon UK
We're sorry to hear about your unpleasant experience. However, we think there might be some confusion here.
First and foremost, we would like to clarify that we do not manufacture or sell pasta makers. It seems like you may have mistaken our company for another one.
If you were trying to reach the customer support of a specific pasta maker company, we would recommend double-checking the details and contacting them directly. We're sure they'll be able to assist you with your concerns regarding the missing pasta maker.
Damaged oans
2 of the 8 pans we ordered were damaged upon receipt, which, after waiting over a week for delivery, simply isn't good enough. They will be returned for replacements.
3. tammikuuta 2024
Vastaus yritykseltä Anolon UK
Hello Dan. I'm sorry to hear about the inconvenience with the damaged pans you received. It's certainly frustrating when items arrive in less than perfect condition, especially after a significant wait for delivery. We will be in contact to your claim to further assist you. Please accept our apologies for the inconvenience that it has caused you. Thanks, Consumer Care Team
Never again
I ordered a skillet online for £ 42,00. The skillet arrived in a box with a price of £ 20,00 stuck on it. I wrote customer care to ask why and to adequate the price. They answered me 6 days later ignoring my query.. I wrote again, this time upset, asking how to send the skillet back and they answered me 4 days later ignoring again what requested. I had to raise the tone and finally obtained the address. Poor customer service, untruly prices. Never again!
7. joulukuuta 2023
Vastaus yritykseltä Anolon UK
Hello Andrea, we are truly sorry to hear about your experience. That's certainly not the level of service we aim to provide. It's disappointing to learn about the discrepancy in pricing and the delayed and unsatisfactory responses from our customer care team. Your feedback is crucial, and I'll make sure to escalate this issue to ensure it's addressed internally. We value your patronage and hope to regain your trust in the future - Consumer care team
Easy to order
Easy to order, arrived quickly and great to use. What’s not to like!
22. marraskuuta 2023
Vastaus yritykseltä Anolon UK
We're thrilled to hear that your experience with us was seamless – from easy ordering to quick delivery – and that the product is great to use! We appreciate your positive feedback. If you ever have more orders or questions, feel free to reach out. Thanks for choosing us!
Easy ordering process
Easy ordering process, fast response with details of delivery which was very quick.
15. marraskuuta 2023
Vastaus yritykseltä Anolon UK
Hello Thyra. I'm delighted to hear that you had an easy ordering process and received a fast response with details of delivery, which was also quick. It's always great when the entire purchasing experience is smooth and efficient. Enjoy your purchase! Regards, Consumer Care Team
Help
Help! I need to return my new, unopened frypans and cannot get any help from Anolon. How do I contact (I have left several messages ), I have sent email... no response. I have filed a "ticket", no response.How can I return this order
21. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Anolon UK
Hello Arlene. I'm sorry to hear that you didn't receive any response from your return request. If your order was purchased in Anolon UK, you may contact us on: https://anolon.co.uk/pages/contact My apologies for the disappointment that it has caused you. Thanks, Consumer Care Team
I purchased 5 Anolon pots and pans…
I purchased 5 Anolon pots and pans throughout 5 years. In all fairness they held up better than some of my higher end pots and pans. The issue I have with this company is there lifetime warranty is non existing. When you go to there website they will not honor the warranty if your pan has scratches, if it's faded or if the nonstick finish is worn-out. They put several pictures showing examples. But that is exactly what my pans look like dispite me taking good care of them and using high-end, non metal utensils. No company, that makes anodized, nonstick finish pots or pans will last forever, regardless if you do not abuse or overheat them. I'm surprised that they do not know that. In other words they have to appear they same as when you purchased them so why would you be returning them. Also, you can not speak with a live representative. In summary if you can get them on sale for a fare price get them but do not count on a lifetime Warranty
19. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Anolon UK
Hello Ramon. Thank you for sharing your experience with Anolon pots and pans. It's unfortunate to hear about the challenges you've faced with the lifetime warranty and the restrictions mentioned on our website. Warranty policies can vary between companies, and it's essential for consumers to be aware of the terms and conditions. If you require further assistance, please reach us on https://anolon.co.uk/pages/contact Please accept our apologies for the disappointment and inconvenience that it has caused you. Thanks, Consumer Care Team
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