ANNA Money Arvostelua 5 141

Vastaus yritykseltä ANNA Money

2 päivää sitten

Hi Himmat 👋

Thank you so much for leaving such a lovely review 💛 we're over the moon to hear that you find the service easy to use, in particular locating statements and transactions 🤩

We think it's awesome you found the app easy to navigate for these thing on your own and our support team are available 24/7 should you need anything at all 🎉

Best wishes, Robin - Customer Experience Specialist

Vastaus yritykseltä ANNA Money

2 päivää sitten

Hi Umar 👋

Thanks so much for your kind words 💛

We're thrilled to hear you find the business account good 🎉 Please remember we're here to help 24/7 should you need us 🙏

Best wishes, Robin - Customer Experience Specialist

Vastaus yritykseltä ANNA Money

2 päivää sitten

Hi there 👋

Well, this absolutely made our day 🫶 Thank you for taking the time to share such a thoughtful review 🙏

We built ANNA to make business banking feel less like a chore and more like actual support, so hearing that opening your account was quick, the app feels easy to use, and our tools are saving you time is exactly what we hoped for 💪

Small business owners already have enough on their plates — admin shouldn’t be one of them 💛 That’s why features like expense tracking, reminders, and clear categorisation exist: to take the pressure off and help you stay focused on growing your business 🎉

And we’re especially pleased to hear our support team has been there when you needed them. Helpful humans matter 🤩

Thanks again for the recommendation and for choosing ANNA to be part of your business journey. We’re cheering you on. 🚀

Best wishes, Robin - Customer Experience Specialist

Vastaus yritykseltä ANNA Money

2 päivää sitten

Hi Dan 👋

Thank you for your amazing review 🙏

We’re really pleased to hear everything has been easy and straightforward for you 😊 Making it simple to get things done is exactly what we aim for, so it’s fantastic to know you’re having a positive experience 🤩

We appreciate you sharing your thoughts and we’re here whenever you need support 💬

Best wishes, Annie – Customer Experience Specialist

Vastaus yritykseltä ANNA Money

2 päivää sitten

Hi Tracy 👋🏼

Thanks so much for the kind words! 😊

We’re thrilled to hear you’re enjoying your experience with our online business account—making things simple and reliable for you is exactly what we aim for.

If there’s ever anything we can do to make it even better, just let us know, we're here 24/7 🙌

Best wishes, Sheen - Customer Experience Specialist

Vastaus yritykseltä ANNA Money

3 päivää sitten

Hi there 👋

Thank you for your kind words, we really appreciate you taking the time to share this 💛

We’re so pleased to hear Yasmin was able to support you and provide such a professional experience 🙌 It’s great to know her help made a real difference, and we’ll be sure to pass your thanks along - she’ll be delighted to hear it 🌟

We’re always here whenever you need support, so just pop us a message or email and we'll be there 🤩

Best wishes, Annie – Customer Experience Specialist

Vastaus yritykseltä ANNA Money

Päivitetty 4 päivää sitten

Hi Orsolya 👋

Really appreciate you taking the time to say that — it genuinely means a lot 😊

We always try to make things as easy as possible and be there when you need help, especially when you’re just getting started.

Thanks again for the kind words — it’s great to hear it’s been a good experience 💜

Best wishes,
Alexander
Customer Experience Specialist

Vastaus yritykseltä ANNA Money

4 päivää sitten

Hi Jane 👋🏼

That really made our day, we appreciate it 😊

We aim to provide the best support to our customers by responding to queries 24/7 and solving issues together 🙌

Thanks for your love and support, this really inspire us to be better each day 🌷

Best wishes, Sheen - Customer Experience Specialist

Vastaus yritykseltä ANNA Money

6 päivää sitten

Hi Tony

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation can be

Providing reliable and transparent support is extremely important to us, and we’re sorry that this hasn’t been reflected in your experience so far

From time to time, we need to carry out additional checks to keep accounts secure and to meet financial regulations. We understand these checks can feel slow or unclear, but they’re never intended to cause unnecessary disruption and we always aim to resolve them as quickly as possible

Please contact our support team directly through the app or by email at support@anna.money so we can review your account in more detail and work towards a resolution for you



Best wishes Angela- Customer Experience Specialist

Vastaus yritykseltä ANNA Money

10. huhtik. 2026

Hi Reza 👋🏼

Thanks for your lovely feedback! We’re happy to hear you found our support quick and respectful — that’s exactly what we aim for

If you need anything or even feel like we could've done something better at any point, we're all ears - we love improving to support you better 💪

You know where to find us - we're just one chat away!

Best wishes - Sheen, Customer Experience Specialist 🌷

Vastaus yritykseltä ANNA Money

10. huhtik. 2026

Hi Leon 👋

Thanks so much for sharing your experience 🤩

We're over the moon to hear you're really happy with ANNA and you found making a payment fast and easy - that's exactly the type of service we aim to provide 💪

Thanks so much for the high recommendation too 💛 please remember we're here to help you 24/7 should you need us 🙏

Best wishes, Robin - Customer Experience Specialist

Vastaus yritykseltä ANNA Money

9. huhtik. 2026

Hi Imran 👋

Thank you for the wonderful review and for the five-star rating ⭐

We’re really pleased to hear the application process felt smooth and straightforward when opening your new business account 💪 It’s great to know the steps and document requests met your expectations and helped get everything set up clearly 🤩

We’re also glad the platform feels simple to use so far, and that having 24/7 support available gives you extra confidence whenever you need assistance 🛎️

We appreciate you choosing ANNA and look forward to supporting you as you continue exploring the account 🫶

Best wishes, Annie – Customer Experience Specialist

Vastaus yritykseltä ANNA Money

9. huhtik. 2026

Hi Yusuf 👋

Thank you for the great feedback 💛

We’re really pleased to hear you’ve found ANNA very good and easy to use 😊 Keeping things simple and user-friendly is exactly what we aim for, so it’s fantastic to know the experience has been working well for you ⚡️

We appreciate you taking the time to share your thoughts, and we’re here whenever you need support as your business grows 🙌

Best wishes, Annie – Customer Experience Specialist

Vastaus yritykseltä ANNA Money

9. huhtik. 2026

Hi Christian,

We’re sorry to hear about your experience and appreciate how difficult it can be when access to business funds is restricted, particularly when this affects day-to-day operations and financial commitments

At ANNA Money, we’re required to carry out reviews in line with our legal and regulatory obligations. In some cases, this can mean temporarily restricting an account while checks are completed. We appreciate that limited visibility and changing timeframes during this process can feel frustrating, however these reviews are necessary to ensure we meet compliance requirements and maintain a secure environment for all customers

We understand this situation has been concerning, and we appreciate your patience while the review is ongoing

We’ll be in touch directly as soon as there are any updates we’re able to share

Best wishes, Annie – Customer Experience Specialist

Vastaus yritykseltä ANNA Money

8. huhtik. 2026

Hi Alexandru

We’re sorry to hear about your experience and understand how frustrating it can be when payments are delayed or additional information is requested

At ANNA Money, we’re required to carry out certain checks on transactions as part of our legal and regulatory responsibilities. This can sometimes mean we ask for supporting information, such as invoices or receipts, to help us understand how a payment relates to your business activity. We appreciate that this may feel inconvenient, however these checks are an important part of keeping accounts secure and ensuring we meet compliance obligations

Where payments are selected for review, providing as much context as possible in advance - such as invoices, contracts, correspondence, or other supporting documents - can help our team process the transfer more quickly

We understand this may not be the experience you expected and appreciate you taking the time to share your feedback

Best wishes, Annie – Customer Experience Specialist

Vastaus yritykseltä ANNA Money

8. huhtik. 2026

Hi Paul

We’re really sorry to hear about your experience and understand how frustrating this must be, especially when it comes to missing payments and declined direct debits.

We appreciate you taking the time to share your feedback. We know how important it is to have clear communication and timely support.

Your comments have been noted, and we’ll make sure they’re passed on to the relevant team to review.

Best wishes,
Alexander– Customer Experience Specialist

Vastaus yritykseltä ANNA Money

6. huhtik. 2026

Hi Thierry and Alexandra 👋🏼

Thank you so much for your kind words! We’re thrilled to hear that you found our service fast and efficient—especially being compared to the speed of a WhatsApp message ☺️

It’s great to know that our efforts are making a real difference for you.

We truly appreciate your support and look forward to continuing to help your business run smoothly! If you need us with anything, we're here 24/7 🙌

Best wishes - Charlie, Customer Experience Specialist 🌷

Vastaus yritykseltä ANNA Money

6. huhtik. 2026

Hi Chris 👋

Thank you so much for this — it genuinely means a lot 🤩

We know money questions don’t stick to business hours, and neither do we 🙌 Being there at 3am with a real human (not a script, not a bot) is exactly how we think support should feel — simple, personal, and actually helpful 🎉

We’re really proud of the team for showing up the way they do, and even more grateful that you noticed 💛

We’ll keep doing our thing — no IPO hype, just real support when you need it - 24/7 🙏

Best wishes, Robin - Customer Experience Specialist

Vastaus yritykseltä ANNA Money

6. huhtik. 2026

Hi Charles 👋

Thank you for your lovely feedback, we really appreciate you taking the time to share it 💛

We’re so pleased to hear you’ve been happy with ANNA over the past year 😊 Supporting our customers consistently and making business finances easier to manage is exactly what we aim for 🎯

Your continued trust means a great deal to us, and we’re delighted to be part of your journey 🚀

If you ever need anything, we’re always here to help 🤝

Best wishes, Annie – Customer Experience Specialist

Vastaus yritykseltä ANNA Money

3. huhtik. 2026

Hi Leala 👋

Wow — this review genuinely made our day 🤯

Thank you so much for taking the time to share this. We know how much goes into running a small business (especially those 3am admin sessions 🤩), so hearing that we’re making things easier for you means everything to us 💛

Our support team will be buzzing to read this — they really do care about being there when you need them, and we’re glad that comes across (with a bit of humour too) 🎉

It’s amazing to hear that features like Pots, receipt tracking, and instant statements are saving you time — that’s exactly why we built them 🙌

We’re so glad you found us, and even happier to have you with us for the journey 🚀

Stay cool right back 😎 and remember we're here for you 24/7 🙏

Best wishes, Robin - Customer Experience Specialist