Worst store I’ve ever purchased from. Do not buy from here. My figure arrived damaged, and despite trying to contact them multiple times and giving them plenty of time to respond, I’ve receive... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I've bought a couple of figurines through animestockoz. They transferred my pre-order to an account when I forgot to create one before the purchase, and have been great with communication. The items a... Näytä lisää
Horrible customer service and bad response times. I contacted a few times and then after writing this review got a reply. It was then I replied immediately and there was no more communication. It h... Näytä lisää
Yritys on vastannut
Really happy with my experience! The team was very professional and resolved all my concerns about my backorder. My order arrived yesterday, exactly as ordered, and it actually came earlier than the... Näytä lisää
2,6
Välttävä
25 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Occasional buyer
I've bought a couple of figurines through animestockoz. They transferred my pre-order to an account when I forgot to create one before the purchase, and have been great with communication. The items arrived in a timely manner and well packaged for travel.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
DO NOT BUY FROM THIS STORE
Worst store I’ve ever purchased from. Do not buy from here.
My figure arrived damaged, and despite trying to contact them multiple times and giving them plenty of time to respond, I’ve received absolutely no response or customer service whatsoever.
The fact that I’ve had to repeatedly reach out just to try and get help with a damaged item is extremely disappointing. The figures arriving damaged and the complete lack of communication is unacceptable.
I just want my money back. Extremely disappointed and would not recommend this store to anyone. Feels like a complete scam.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Animestockoz
Hi Arna,
Thank you for sharing your feedback. We're sorry to hear about your experience.
We take reports of damaged products seriously and are always happy to assist customers with these concerns.
However, after reviewing our recent customer support records, we have been unable to locate any previous correspondence or damage report relating to your order. As we have occasionally experienced email delivery issues with certain providers, it's possible your previous messages may not have reached our support team.
We would appreciate it if you could contact us again with your order number and photos of the reported damage so we can investigate the matter and assist you further.
We look forward to resolving this matter with you.
Kind regards
Really happy with my experience
Really happy with my experience! The team was very professional and resolved all my concerns about my backorder.
My order arrived yesterday, exactly as ordered, and it actually came earlier than the eta! This item has been so hard to find lately, so I’m really glad I finally got it and can complete my collection.
Thank you so much! Definitely a great experience ☺️
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Lacking Customer Service
Horrible customer service and bad response times. I contacted a few times and then after writing this review got a reply. It was then I replied immediately and there was no more communication.
It has now been 2 weeks since my last email and I am not receiving any response or communication. So if you see this again team please respond to my emails.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Animestockoz
Hi Quayde,
Thank you for reaching out. We have located your enquiry regarding your backorder, which was received two days ago. The relevant team will be in touch with you shortly with an update.
Thank you for your patience.
Kind regards,
I never received the item I pre ordered…
I never received the item I pre ordered and they continued to ignore my emails, never order from here>:(
14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Animestockoz
Hi Nina,
We’re sorry to hear about your experience and would like the opportunity to look into this properly for you.
At the moment, we’re unable to identify the relevant order based on the information provided in this review. Could you please send us another email and include your 6-digit order number?
This will allow our team to locate your order, review the status of your pre-order, and check the history of your previous correspondence with us.
If you have already contacted us previously, please mention this in your email so we can also trace your earlier enquiries and follow up accordingly.
Once we receive your order number, we’ll review the matter and provide you with an update as soon as possible.
We appreciate you bringing this to our attention and look forward to resolving this with you.
Kind regards,
No updates on my order after a month I…
No updates on my order after a month I followed up just to be advised it was on backorder with nothing on the listing thats the order is backordered and with no ETA
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Animestockoz
Hi Harley,
Thank you for taking the time to share your feedback. We understand your concerns regarding the status and estimated timeframe of your order.
Items sold as “Available on Backorder” are identified with this availability status on the product listing at the time of purchase. As these items are sourced from our suppliers following an order, an exact arrival date may not always be available immediately.
As outlined in our Backorder Policy, backordered items generally have an estimated arrival timeframe of approximately 4–10 weeks, depending on supplier availability.
We understand that you have already followed up regarding your order. If you have already contacted our Customer Support Team, please kindly allow the team some time to review your enquiry and get back to you with the latest available information. There is no need to submit another enquiry in the meantime.
If you have not yet contacted us directly, please feel free to reach out with your order number so our team can review the order and provide the latest available update.
Thank you for your patience and understanding.
Kind regards
Never order from them, unresponsive customer service
I preordered a Shota Aizawa lookup figurine in Dec 2025 with expected release for mid 2026.
I never recieved any communication for pickup or processing and have since sent 4 emails in attempts to gain any more information on the order but it has been radio silence for months.
A deposit was paid that is now lost to them who refuse to reply or provide any other forms of contact besides a completely unresponsive customer service email.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Animestockoz
Hi,
We are sincerely sorry to hear about your experience and understand how frustrating this situation must have been.
After carefully reviewing our records, we were unable to locate the four emails mentioned in your review. Our records do, however, confirm that we successfully received your PayPal deposit for your pre-order and that your order remains on file.
We also sent an email to the email address associated with your order advising that your pre-order had arrived and requesting payment of the outstanding balance (final invoice) so we could proceed with processing your order. As you have indicated that you did not receive this email, it is possible there was an issue with email delivery, and we sincerely apologise if this prevented us from communicating with you.
We genuinely want to resolve this matter for you. If you could please contact us again with your order number or the email address associated with your order, we will investigate this as a priority and work with you to reach a resolution as quickly as possible.
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this for you.
Be careful
It took three weeks for an order that had express shipping to be dispatched and they put the wrong adress on the parcel for no reason. Once emailed about the issue they have not responded. This is level of incompetance is unacceptable from a company of this size and it is absolutely apalling.
Edit: I contacted them about a week ago about this issue and have not heard back from them so the fact that they responded to this review defending their actions publicly with no actual private response is very frustrating.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Animestockoz
Hi,
We're sorry to hear about your experience.
At this stage, we're unable to identify the order or correspondence you're referring to based on the information provided. Our shipping labels are generated using the delivery details submitted with each order, and we do not manually alter customer addresses. If you believe the address on your parcel differed from the details submitted, we'd like to investigate how this occurred.
Please contact us directly with your order number and the email address used for the purchase so we can locate your order, review the details, and investigate both the delivery address and your enquiry.
Thank you, and we appreciate the opportunity to look into this matter.
Edited:
Dear Customer,
Thank you for updating your review.
We appreciate the opportunity to clarify the situation. Following our communication with you today, we can confirm that the parcel has now been redirected to your current address and the matter has been resolved.
After reviewing the shipment, we found that the parcel was originally addressed to the delivery address provided previously under the Australia Post System. We understand that you had since moved to a new address, and Australia Post has now assisted with redirecting the parcel accordingly.
Regarding your comment about contacting us previously, we carefully reviewed our support records before responding today. Unfortunately, we were unable to locate any earlier email from you regarding this matter. The only email we were able to identify was the one received today, which we contacted you directly as soon as we became aware of the issue. It is possible that an earlier email was not successfully delivered to us, and we apologise if that was the case.
We understand how frustrating this experience has been and appreciate your patience while throughout the resolution with Australia Post to resolve the issue. Thank you for your feedback, and we are pleased that the matter has now been resolved.
Fantastic customer service
Had some inquiries about my order and they were quick to respond and my order was well packaged too!
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Animestockoz
Thank you for your feedback. We're sorry to hear that you had a disappointing experience. We take all customer feedback seriously and would appreciate the opportunity to better understand your concerns. Please contact our customer support team with your order details so we can investigate and assist you.
I've been buying a lot of my anime…
I've been buying a lot of my anime stuff from Animestockoz and i'm very satisfied with all of my anime merchendise, espeically when it comes to back order item aswell, where specific item are hard to get in Australia, and having to requested the item and waiting for it arrival is definitely worth the wait. I recommend this place to anyone who is wanting a item that they want but can't get it in australia. I'm very please with the item condition as they are VERY well protected and gurantee that the product won't get damage. Overall, animestockoz has been the best anime place for me in my opinion as i'm a current customer that's been buying anime merch for the past 3 years.
28. kesäkuuta 2025
Oma-aloitteinen arvostelu
Great customer service and they value…
Great customer service and they value their customers experiences!
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
I used this website once and made a…
I used this website once and made a purchase. After 3+ years, which after waiting I emailed and got a reply that delivery will occur 4-8 weeks. Since 4-8 weeks is long gone, I had tried emailing them and never get a reply. I've emailed 3-4 times since and nothing, I have not received any communication from them or received my purchased item. Unfortunately, they stole my money. Please do not make the same mistake I made and avoid this website.
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Animestockoz
Thank you for your feedback.
We are sorry to hear about your experience. At this time, we have been unable to identify the order or enquiry referenced in your review.
We would welcome the opportunity to investigate this matter further. Please contact our support team with any details relating to your order so that we can review your case and assist accordingly.
Kind regards
Absolutely avoid.
Absolutely avoid.
Complete lack of communication. Ordered two items with free shipping. Nothing shipped for over a month. One item turned out to be out of stock, and they only partially refunded it (I believe they were then trying to charge shipping, but that wasn't even communicated).
The other item arrived, but it was not the item listed on the site. They ignored emails and would not refund or follow their own policy for an item return.
Ended up going through my bank to have the funds reimbursed. Would never touch this site again.
EDIT: Due to the reply from the business. They should have been able to identify my order, or any of their misconduct, prior to this review being made from the emails I sent.
I consider their site to be a scam, and the response to this review little more than trying to save face. They were all too comfortable ghosting me, ignoring their own processes listed on their site, and keeping my money.
That this review was enough to get anything out of them after months of trying is crazy.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Animestockoz
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with your experience. As we are currently unable to identify your order based on the information provided in this review, we are unable to investigate the concerns raised or verify the details of the situation.
We take customer feedback seriously and would welcome the opportunity to review your experience and work towards a resolution. If you are willing, please contact our customer service team with your order number and details of your enquiry so that we can investigate the matter thoroughly.
Do not even buy from this store
ANIMESTOCK OZ ICHIBAN KUJI THINK TWICE BEFORE YOU BUY
ANIMESTOCK OZ ICHIBAN KUJI THINK TWICE BEFORE YOU BUY
ANIMESTOCK OZ
I paid a $1000 to buyout an ichiban kuji set and i kept following up but either i dont get update from them or they just keep telling me they checking the stocks
after a week, they told me the prize pool is actually different to the one i saw when i bought out the set.
As a part of ichiban kuji lovers, you know what they are doing
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Animestockoz
Thank you for your feedback, Michael.
We sincerely apologise for the disappointment and frustration caused by this experience.
Following our investigation, we identified a discrepancy between the prize pool information displayed and the actual remaining prizes available. As soon as this was confirmed, we communicated the findings and discussed the available options with you.
We understand that this outcome did not meet your expectations, particularly given the nature and value of your purchase. To resolve the matter, we have arranged a full refund of your order.
While we regret that this experience fell short of the standard we strive to provide, we appreciate your feedback and will use it to improve our inventory verification and order fulfilment processes moving forward.
Kind regards,
We bought a new Figure and arrived in…
We bought a new Figure and arrived in really good condition! This was supposed to just released in Japan last week and they have it!
28. toukokuuta 2026
Oma-aloitteinen arvostelu
DO NOT BUY FROM THIS SHOP
Don’t buy from this company as they are one of the worst business I have dealt with. What they advertise on their website are lies.
Website advertises that they draw the Ichiban kuji within 24 business hours from purchase. This is a lie, it doesn’t happen.
It also states they will send you a link to show them drawing the kuji to prove authenticity. This is also a lie, no link has been provided.
No update on order status for 4 days so I emailed them, no response. I send them another email the next day advising them this is a second email I’m sending. They reply accusing me that I’m lying and I only sent 1 email.
They tell me that if I read their shipping policy it states it may take up to 7 business days to ship item. Then why do they advise on another page different information?
Stay away from this business unless you love not knowing what is happening with your order.
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Animestockoz
Thank you for your feedback.
We are sorry to hear that you were dissatisfied with your experience.
For clarity, our Shipping Policy advises that orders may take up to 7 business days to be processed and dispatched. At the time of your enquiry, your order was being processed in accordance with this policy, and our team provided an update accordingly.
We appreciate your comments regarding the information on our website and will continue reviewing our communications to ensure customers have clear expectations throughout the ordering process.
Kind regards
Good figure, good customer service
Great customer service,, I accidentally clicked "pick up" for a figure, and they managed to resolve it pretty quickly!! I also back ordered a figure for $150, he wasn't being made anymore so I was a bit worried, but I got him in the end, waited a while but the customer service was great, really helpful, the figure was real too which was amazing!
(Ebay has the same figure for $250AUD MIN including shipping, so I am really happy with my purchase)
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Great local anime/manga goods store.
I made an order before the weekend that was promptly shipped on Monday. Packaging was well executed and my figure arrived in mint condition.
Excited to order from here again.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
They are actual criminals
They are actual criminals. They will lie and say they have stuff in stock, take your money, never send you anything, ignore you for over a month just to say it's now out of stock, then continuously say they have issued a refund without actually doing it. I had to escalate to PayPal and THAT got my refund immediately despite weeks of them lying and saying they did it (they didn't).
Avoid avoid avoid. They are banking on you not being savvy enough to force their hand. They are crooks.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Animestockoz
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet expectations. Our team always aims to process orders and refunds in accordance with our store policies. In situations where a PayPal dispute is opened, the refund may be completed directly through PayPal once the case has been reviewed and finalized within their system.
If there are any further concerns regarding this order, please feel free to contact our support team with the order details so that we can review the matter further.
We appreciate all feedback as it helps us continue improving our service.
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