I had a very disappointing experience…
⭐☆☆☆☆ (1 Star)
I am extremely disappointed with my experience dealing with Anglo Peptides.
My complaint has never been that the courier failed to attend my address. The issue is that the parcel was left unattended outside my property without any attempt to ring the doorbell or hand it to a resident, despite someone being at home at the time. Had the courier simply rung the bell, the parcel would have been received without issue.
I reported the problem immediately and fully cooperated throughout the investigation. I was told that the matter would be investigated with Royal Mail and that I would be updated once the investigation had concluded. Instead, the process went on for months, communication was slow and inconsistent, and I repeatedly had to chase for updates.
I also have Ring doorbell footage showing the courier leaving the parcel and walking away. I attempted to provide this evidence, but the file was too large to send by email. I asked for an alternative way to share it, but no workable method was ever provided before the company reached its final decision.
What I found most disappointing was that the central issue I raised was never properly addressed. The responses focused on GPS data and a delivery photograph confirming the courier attended my address. I never disputed that. My concern was that no attempt was made to deliver the parcel to a resident before it was left unattended.
Despite fully cooperating throughout the process, I was ultimately refused both a refund and a replacement, leaving me approximately £170 out of pocket for goods that I never received.
Delivery issues can happen with any business. What matters is how those issues are handled. Unfortunately, in my experience, the after-sales support and complaint handling fell well below what I expected, and I cannot recommend the company based on the way this matter was dealt with.