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AngelSense Arvostelua 

324
TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

We got angel sense 9 years ago after my non- verbal child's bus went missing and stopped communicating with dispatch. Angel sense has given us peace of mind. We are able to see my son's location, ho... Näytä lisää

Saanut 5/5 tähteä

Angel Sense support has been absolutely delightful. I feel safer than ever knowing this little device is in my son's pocket and no one can remove it without the special key. I'm not feeling panicked i... Näytä lisää

Saanut 4/5 tähteä

Absolutely love AngelSense. It gives me a peace of mind when my son is wearing it. He has level 2 autism and apraxia. It's great that I can label locations and boundaries. The price can get really e... Näytä lisää

Saanut 4/5 tähteä

⭐⭐⭐⭐ Highly recommend AngelSense – a perfect standalone little tracker with very few glitches. 📍 Very accurate and smart, with intelligent algorithms that learn patterns over time. 🔋 Battery l... Näytä lisää

Yrityksen tiedot

  1. GPS-laitteiden toimittaja
  2. Turvavarusteiden toimittaja
  3. Erityiskoulu

Tietoja yrityksestä AngelSense

Yrityksen kirjoittama

AngelSense is an assistive technology that provides safety and independence for individuals with special needs, including autism and dementia.AngelSense was created with a shared vision: to ensure safety, independence, and peace of mind for families who face unique challenges every day.

The technology is designed to go beyond tracking. It’s about providing real-time support, being proactive in preventing risks, and offering a sense of comfort knowing that parents and caregivers are never alone in caring for their loved one.

About the Technology

The AngelSense system includes a wearable device that can either be worn as a watch or attached to clothing, depending on the individual's level of functioning and sensory sensitivities. The device is connected to an app that parents and caregivers use to monitor and communicate with their loved one.

The AngelSense includes a number of lifesaving features:

  1. Continuous Monitoring allows you to always know where your loved one is through proactive alerts right to the app. Whether your loved one is at school, in transit, or out in the community, you can instantly see their location and know if something isn’t right.
  2. The Smart Voice Suite provides you with tools to talk to your loved one and listen in on their environment with the assistive speakerphone. You can also set voice reminders to maintain routine and use voice navigation to help navigate yourself to your loved one.
  3. Emergency Search and Rescue Tools give you the ability to act immediately if your loved one elopes without delay. The features give you the ability to share their live location with first responders and other people searching through the app and share their photo with other people in the area.
  4. Health and Wellness Tools provide you with insights into your loved one's well-being by being able to monitor changes in their routine, movement, or behavior so you can act early when something feels off. The tools include fall detection, a step counter, and location playback.
  5. Safe Ride Monitoring gives you a view into your loved one's transit journey in real time and know immediately if something changes along the way.
  6. Tailored School Solutions were designed to support safe transitions, prevent emergencies, and promote least restrictive learning by allowing parents and educators to set their app preferences and share access with school administration.

AngelSense Wearing Options

AngelSense offers two devices: a wearable device that can be attached to clothing and a smart watch for discreet wearing.

To help ensure your loved one wears their device continuously, AngelSense offers a number of sensory-friendly wearing options. The wearable device arrives with a fabric sleeve, 3 magnetic fasteners, and a magnetic key which can be attached to clothing or a bag for non-removable wearing.

Other accessories include biker shorts, an undershirt, an armband, a belt clip, and more. These can be bought separately.

The Customer Care Team

The AngelSense customer care team is made up of special needs parents who use AngelSense for their loved ones. They understand where you are coming from and can help you find the right solution.

Find the best solution for you and your loved one at AngelSense.com

30-day money back guarantee

After the 30-day money back guarantee period, your subscription is a 1-year contract

You can cancel your purchase at any time during the first 30 days and we will give you a full refund for both the subscriber kit and the monthly service. This gives you plenty of time to try out the AngelSense solution and see if it meets your needs. After the 30 day risk free trial, the service fee will be charged monthly with a 12 month commitment. Date of billing is 1 month from delivery. We must receive notification via our support center with intent to cancel within the 30 day trial period. In addition, the subscriber kit must be returned to us in its original condition. We will then issue a full refund. Additional accessories purchased are not refundable. The full refund takes approximately 14 working days to process once the subscriber kit is received at our warehouse.

Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

324 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(324)

56 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

THE Best GPS

THE Best GPS
I have tried several GPS units for my kiddo with special needs. Hands down, Angelsense is the best. It has lots of great features, but most importantly, it works. It's accurate. Others I have tried were 2 blocks off or took several minutes to sync with the phone app! Not helpful when trying to locate my non-verbal escapee. Thank you Angelsense for the great product! (Been using now for over 2 years.)

5. syyskuuta 2017
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Just a shout to Patty and Xaymara

Just a shout to Patty and Xaymara! "AUsome" customer service. Both of them were very courteous and professional in dealing with my concerns with the delivery of Angel Sense device replacement!
Thank you so much for giving priority and resolving my concerns in a very timely manner!
To all subscribers out there kindly participate in there survey after every call. It will only take you literally 1 minute to answer all of them!
#angelsensecares

15. elokuuta 2017
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A True Lifesaver

This product literally saved our special child who wandered away from a campsite into deep woods. We had him back in less than 9 mins. Safe and sound. It works and we love it!

11. heinäkuuta 2017
Oma-aloitteinen arvostelu
AngelSense-logo

Vastaus yritykseltä AngelSense

Thank you for sharing and your nice review! We are truly touched to know that AngelSense saved your son's life!

Kind regards,

Sidra Collins
Community Manager

Saanut 5/5 tähteä

Peace of mind

I bought the AngelSense for my non-verbal 3 year old son when he was beginning school. It is the only thing that gives me any peace of mind while he is on the bus, at school, and on his way home. I know exactly where is is throughout his day. I love this device!

6. heinäkuuta 2017
Oma-aloitteinen arvostelu
AngelSense-logo

Vastaus yritykseltä AngelSense

Hi Shannon,
Thank you very much for your nice review!
We are very happy that you are able to use AngelSense to give you peace of mind!

Kind regards,

Sidra Collins
Community Manager

Saanut 5/5 tähteä

My daughter got out at night in the country.

A few years ago my autistic daughter wandered from the house in the middle of the night. She went walking down our road into the south texas brush and the fear for her safety was something I never want to experience again. Luckily, God was with us and someone found her, but with all of the wildlife, things could have taken a devastating turn. We thought we had done everything to prevent it. After I looked into tracking devices and compared features and reliability I decided on angelsense. Most "GPS" trackers for children use cellular triangulation which can be off by fractions of a kilometer, especially in places where there are no roads for the tracking system to narrow it down, which is why it seems so accurate when we are driving somewhere using a map on our cell, or places where there is a ton of glass which can reduce accuracy. Alternatively, satellite GPS (which angelsense uses) can determine her location within just a few feet, even out in the country which is VERY important for me. I can call and hear where she is, and now with the new features, I can call and tell her to STOP and stay right there while hearing her surroundings or her voice. The magnetic fasteners also make it difficult for her to remove and the belt means she cant take it off even if she removes her clothing. The peace of mind i get from this is more than worth the monthly fee. I cant put a price on her life, and I cant imagine being without this device now.

6. heinäkuuta 2017
Oma-aloitteinen arvostelu
AngelSense-logo

Vastaus yritykseltä AngelSense

Hi Christine,

Thank you for your very kind review. It's so incredible to hear all the ways that AngelSense has helped your family!
We love to hear the feedback to the new features and it helps to show other ways for users to see if it will benefit them!

Kind regards,
Sidra Collins
Community Manager

Saanut 5/5 tähteä

I have used AngelSense for over a year

I have used AngelSense for over a year. It allows me to see my child's day at a glance, know where he is and using the Listen-In feature I can hear if he is upset and how he is being treated.

My favorite feature is the AngelCall as I can two way call with him and comfort him, let him know I am thinking about him, he enjoys our calls.

Before AngelSense I would sit at work worried that my child may leave school, or a caregiver would forget to pick him up. Angelsense is an amazing tool that has helped my family tremendously and given us such peace of mind.

6. heinäkuuta 2017
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

AngelSense has been the answer to my …

AngelSense has been the answer to my prayers. It has provided my family so much peace of mind. I love knowing where my angel is any time during the day. The extra features like Listen-In and AngelCall are amazing. It is worth every penny and definitely the best device on the market.

4. heinäkuuta 2017
Oma-aloitteinen arvostelu
AngelSense-logo

Vastaus yritykseltä AngelSense

Thank you Crissy for the lovely review! We are so happy that you get peace of mind with AngelSense!

Kind regards,
Sidra Collins
Community Manager

Saanut 1/5 tähteä

The product worked great- however we …

The product worked great- however we did not recieve the belts that were paid for a year and a half ago, saught to resolve the issue, were told we would recieve them, and never did. We ordered and paid for two devices and two belts on the same account. Cancelled them after the mandatory year of service yet only one was actually cancelled. From now on automated pay for anything is not worth trusting. We have given hundreds of dollars to a company that we were not utalizing. Thankfully customer service has improved.

29. kesäkuuta 2017
Oma-aloitteinen arvostelu
AngelSense-logo

Vastaus yritykseltä AngelSense

Hi Angela,
Thank you for bringing these issues to our attention. I will send them on to the head of customer support and they will be in contact with you directly regarding a solution. We have grown so quickly - we are very happy to hear that you feel customer service has improved!
I'm sorry about the belt issue, however I'm happy to hear the product worked great for you :)

Kind regards,
Sidra Collins
Community Manager

Saanut 5/5 tähteä

What a boon to the safety of special needs kids!

The AngelSense people are very helpful and patient. It's so cool that they are constantly thinking of new ways to make a great innovative tool even better.

26. kesäkuuta 2017
Oma-aloitteinen arvostelu
AngelSense-logo

Vastaus yritykseltä AngelSense

Thank you Bryna for your great review!

Kind regards,
Sidra Collins
Community Manager

Saanut 5/5 tähteä

The Anglesense GPS is a wonderful tool

The Anglesense GPS is a wonderful tool, that will ease some stress and give you peace of mind. I have been a customer for well over a year. Part of my child's diagnosis is nonverbal and eleopment. Because my son does not communicate with me traditionally, it is very hard to find out exactly what happens when he is away from me. With the listen in function I know I can listen to what he is doing anytime I want. The intransit mapping is another great feature. As is the capability of having my neighbors install the app to be alerted and help look for him should he elope. There are many great features I haven't mentioned all in all it is a win for US.

22. kesäkuuta 2017
Oma-aloitteinen arvostelu
AngelSense-logo

Vastaus yritykseltä AngelSense

Thank you for your very nice review! We really appreciate the feedback!

Kind regards,
Sidra Collins
Community Manager

Saanut 3/5 tähteä

We ordered the GPS 2 model (thinking it …

We ordered the GPS 2 model (thinking it was smaller than the GPS 1, which in reading reviews just realized the GPS 1 is smaller) and this thing is SO bulky and it makes my 9 year old insecure around his peers. The service is good in more populated areas, but we live just out of town and our subdivision has 4 acre wooded lots (new subdivision) and at our home it is constantly "no service". One of the reasons why we got this is because we do live in a wooded lot and subdivision, but NEVER works here on our property. If you can watch TV on a watch today and be able to do all the things that our devise does, why doesn't AngelSense realize it's 2017 and not in the dark ages. We are going to do research on finding a new service that offers the same benefits, smaller that hopefully has service at our home and switch when our year contract is up. So disappointed.

12. kesäkuuta 2017
Oma-aloitteinen arvostelu
AngelSense-logo

Vastaus yritykseltä AngelSense

Hi Debbie,

Sorry to hear you were not aware of the size being a bit larger before you ordered. We do have a comparison chart on our Help section with sizes and the different
features: http://support.angelsense.com/All-Devices/880672871/Comparison-of-the-AngelSense-devices.htm

As far as the size of the device, we are always testing smaller devices and continue to work on making it smaller but prefer to not compromise on the advanced features that require certain amounts of hardware including the larger battery. When we first chose these devices, we tested over 90 different ones until we found the ones that fit our technology.

My 10 year old wears his GPS 2 on the accessory belt under his clothes. Please order a belt accessory via your app if you would like to try it out. We are also coming out with an undershirt in the next few months which has a more discreet pocket on the back.

We do have a 30 day money back trial period and will refund you if the wearing issue isn't resolved during that time.

Another thing you mentioned was the reception. In the last few weeks we rolled out a new app update and if you upgrade your current system you will be able to connect the device to wifi in your home so that it will be visible in your wifi area.

I hope these tips helped you get to know the device and app better and really hope that your son is able to adjust with wearing it possibly with the belt.

Kind regards,
Sidra Collins
Community Manager

Saanut 5/5 tähteä

We've had our device for a couple weeks …

We've had our device for a couple weeks now. Our child runs off frequently and has recently increased. Having the Angel Sense really eases our minds that he's safe and we know where he is at all times. If he runs off we have the device to help locate him.

7. kesäkuuta 2017
Oma-aloitteinen arvostelu
AngelSense-logo

Vastaus yritykseltä AngelSense

Welcome to the AngelSense family April!! Thank you for your great review!

Kind regards,
Sidra Collins
Community Manager

Saanut 5/5 tähteä

AngelSense has been a life saver for my …

AngelSense has been a life saver for my family. My 13 year old son has a history of eloping. AngelSense has prevented him from eloping in several circumstances. When he did elope we were able to quickly find him. I don't know what I'd do without it.

28. toukokuuta 2017
Oma-aloitteinen arvostelu
AngelSense-logo

Vastaus yritykseltä AngelSense

Thank you for your review Jennifer! We love to hear how AngelSense helps families!!

Kind regards,
Sidra Collins
Community Manager

Saanut 5/5 tähteä

Loving Angelsense!

I have been using Angelsense for three years now and absolutely love it. I am looking forward to receiving the update version of talking with my child. My daughter is 21 years old and has severe apraxia. This device has given me a piece of mind knowing where she is at all times. We had an incident where a new bus driver wasn't sure where my daughters bus stop was. I looked at the app on my phone and drove right to where the bus driver was and got my child. It is a wonderful device!!

16. toukokuuta 2017
Oma-aloitteinen arvostelu
AngelSense-logo

Vastaus yritykseltä AngelSense

Thank you for sharing Becky! We are so happy you have peace of mind knowing where your daughter is! You will love the new features!!

Kind regards,
Sidra Collins
Community Manager

Saanut 1/5 tähteä

Believe me, I WANTED this thing to work

3 Main Problems
1) Product doesn't work as advertised. Intermittent service and I live outside of NYC. That's unacceptable for that type of product. It's like saying, the airbags work most of the time.
2) $40/month wireless is extortionate. So $500 per year, plus the cost of the product. It's a total scam.
3) Size of the product. With all the recent technological advances, the best product they could come up with is something the size of an old-school mobile phone (it's over an inch thick )? Honestly, no matter what AngelSense sales pitch is, just try and connect one of these things to your child's clothing; it's near impossible. The product is clunky and too large. It's really about the same size as shock collar for a dog. Unless you want to strap this block onto your childs body via a strap (so they look like a felon on house arrest), there is no easy way to attach it to their clothing because it is too big, and backpacks are not an option because they do not guarantee connectivity to your child.

17. huhtikuuta 2017
Oma-aloitteinen arvostelu
AngelSense-logo

Vastaus yritykseltä AngelSense

Hi Jason,

The device you have supports Verizon and we also support AT&T and T-Mobile with our GPS 1 device. We are actually the only company to provide such broad cellular coverage and we are happy to send you GPS 1.

GPS 1 is also smaller, so it can address your size concern, though GPS 2 has been successfully worn by 90% of the children with special needs trying it. We have many tips and wearing options.

If cellular coverage is inadequate a quality service cannot be delivered. I am sure you were unable to experience the power of AngelSense yet.
AngelSense was proven to save lives repeatedly and it is all because of enormous investment in R&D.
We also continuously enhance the system, all coming for free as part of your service fee. Just to name a few of the new capabilities being rolled out in the coming weeks - Indoors search using WiFi and alarm activated on child, AngelCall - 2-way calling making AngelSense the first phone designed for individuals with special needs, and ETA of your child (parents told us that this alone has saves them precious time).

I suggest you speak with one of our customer care specialists, all moms to children with special needs who are expert users of the product, and we will be happy to assist.

Doron, AngelSense Co-Founder

Saanut 1/5 tähteä

Never worked, locked into contract. No love from AngelSense.

Our purchase date was was a little over a year ago. Today I told them never to charge me again because their unholy contract is now expired. The AngelSense device never worked well. At school, it told us he was running away constantly. The school system wouldn't even allow the device once they caught wind it had a listen-in feature and this had to be settled with lawyers because they misinterpreted the wiretap laws.

Once we got school administration to approve the use of the device and we started using it regularly, we noticed that most of the day it just simply said "not connected" and "unknown".

We contacted customer support several times, who didn't understand when I told them that I'm a senior systems administrator that I understand the concepts and just need high-level tech help with this. I spoke with many uninformed individuals, all of which were moms and not technologically aware, who insisted that it must be my fault.

We opted into a beta program for a new device on a different carrier, a carrier that I knew to be strong in the area. That device also stayed disconnected most of the time. Half the time I couldn't even log into app.angelsense.com because the page simply won't show the username and password fields. Last time I logged in the only thing it said was about 4000 hours of no battery, when we left the thing on the charger for months.

I asked for a refund and was denied. I'm going to ask again when they email me later today. It's been fun paying you guys all this money for something we can't use, I'd like it all back now.

I've noticed that they respond to almost every 5 star review, but I only noticed a single 1 star review with a response. I'm doubting they'll comment, but I would be happy to know we're getting our money back so we can do something useful for our autistic child like add it to the Disney World fund we have going.

Good day and good riddance, happy to be done with AngelSense.

31. maaliskuuta 2017
Oma-aloitteinen arvostelu
AngelSense-logo

Vastaus yritykseltä AngelSense

Hello Kyle,
Thank you for your message. After reviewing your account details over the last year I am truly sorry that AngelSense did not meet your expectations.

We would like to refer to the feedback mentioned on your review.

The AngelSense service plan is an annual plan with either monthly or annual charges. The monthly fees take this into account, and we work together with the customers that reach out to help AngelSense work for them and overcome any challenges they may experience. As replacing the cellular SIM, the device model, troubleshooting steps etc. From reviewing the correspondence with you over the year I see that we responded to each issue.

Regarding the school issue and listening in, each state and school district have different policies. From our customers' feedback and needs we have since developed a school dashboard to enable customers to manage the school listen in schedule with different options.

As part of our mission to keep our children safe, we continuously work on finding end to end solutions for the community of special needs families. The new features are always announced to our customers, for example:

We are at advanced beta stages of indoor tracking combining wi-fi as we are aware of the GPS limitations.
In advanced development stages of a two way calling option changing the device into a phone for special needs children.
Testing roaming SIM solutions to overcome local cellular network limitations.

We are proud of our customer care team who are parents to special needs children and expert users of AngelSense. Additionally, for technical issues we have a vigorous training process and levels of escalation, including daily contact with the R&D team as required.

I am replying privately by email regarding the status of your account.

Thank you,

Ruth
Head of AngelSense Customer Care

Saanut 5/5 tähteä

Great app with many features

User friendly app. Love all of the features added often. Great peace of mind.

21. maaliskuuta 2017
Oma-aloitteinen arvostelu
AngelSense-logo

Vastaus yritykseltä AngelSense

Thank you Tamara for the great review! We have some new amazing features coming out soon that will make AngelSense even more incredible!

Kind regards,
Sidra Collins
Community Manager

Saanut 5/5 tähteä

Love AngelSense GPS

We have used AngelSense GPS devices for our twin boys for over 2-1/2 years now. We love the notifications that we receive when the boys leave a known location, arrive at a know place or are in an unknown area. We also love that we can track them in real time.
The false alerts are fewer than any other device we know about and the devices are constantly improving.
We also love that the customer care are parents who use the device themselves as clients first for their special needs children. Couldn't recommend it any more.

15. maaliskuuta 2017
Oma-aloitteinen arvostelu
AngelSense-logo

Vastaus yritykseltä AngelSense

Thank you Lisa for your review and 5 stars! We love hearing from our users about their favorite features!

Wait till you see our new features coming up!! You will love them!

Kind regards,
Sidra Collins
Community Manager

Saanut 1/5 tähteä

Poor technical support

I have tried numerous times to contact by phone someone in technical support. I have left messages at least 4 times and no one calls back.
Is this the way you run your company? This device has not worked from day one. If I do not hear from you tomorrow I will send it back and expect a full refund.
I was hoping to get a fix for this device or a new one. My special needs son is without protection at this point.
Very disappointed in your company.

10. maaliskuuta 2017
Oma-aloitteinen arvostelu

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