Been trying to get a refund for over 30 days. They are asking for item to br returned to China at my cost when this was not explicitly stated at check out. Item looks nothing like website picture. Do... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Terrible experience. SCAM SCAM SCAM!!!! I ordered a 2XL jacket and after waiting two weeks it finally arrived, but the sizing was completely wrong. It was small enough for my 11-year-old son to wear.... Näytä lisää
Do NOT on any account order with this company. They may look legit on their website, but are a sham. If your order finally does ever arrive (from China not the Netherlands), it will be shocking quali... Näytä lisää
Don't buy from this company. Ordered shoes, took a very long time to arrive. Having been pictured as a sturdy Birkenstock type of shoe, they were poor quality, very thin leather - if it is leather.... Näytä lisää
A poor quality synthetic jumper arrived…
A poor quality synthetic jumper arrived instead of a cashmere jumper - it crackles when you take it off it is so synthetic.
I have emailed multiple times for a refund - no response. This company is a sham.
Complete scam
Complete scam, very poor quality product and won’t let you return item
Same story.
Same story.
I ordered a 'merino wool' coat for my husband's Christmas present but it didn't arrive for weeks. I thought Ancien was a store in London but it turns out that it is yet another scam company based in China. They even have a Chamber of Commerce number.
The coat eventually arrived this month. Polyester and absolutely atrocious quality. I emailed them and they responded eventually, saying that their policy was only to accept returns if the goods are faulty. I told them that the coat was not as described and demanded my money back. They haven't responded.
I forgot to check them out on here, I was so excited to see a so called London based store selling merino wool coats on sale. I should have known that it was too good to be true.
I purchased using Klarna and they have supposedly contacted Ancien but still haven't had a response either. My payments are on hold for now.
Same story I’m afraid
Same story I’m afraid, ordered 3 items two have turned up incredibly poor quality no labels have requested a returns label(from reading these reviews that’s never going to happen)one item still in pending from the 30/12/24. Not responding to any correspondence, not sure there is a lot I can do but just warn others to avoid this so called company at all costs and keep your money, and a lesson learned I guess but will still pursue.
Echo other reviews
Echo other reviews, this company are dishonest and their advertments are untrue.
Please also see reviews under the title…
Please also see reviews under the title 'Ancienclothing' which reflects the same company for poor reviews.
DO NOT BUY FROM ANCIEN TODAY, TOMORROW, EVER
Ordered a 'cashmere' sweater as a Xmas present 8 December. arrived 11 January. Despite constantly contacting Ancien they blamed the Xmas delivery rush and directed me to the courier for information despite the fact that they bear culpability. The sweater, unlabelled, is cheaply made and polyester, not cashmere. It clearly came from China. Not sure how Trading Standards allow this blatant misrepresentation. I made the elementary error of not checking reviews for this retailer. Had I done so, I would NEVER have made a purchase. Learn from my mistakes. DO NOT BUY FROM ANCIEN!!
Do not Buy from this Site:
I sent for a winter coat costing £49
It was supposed to be wool and Ancien state on their website 'British Family Business since 2020' Giving the impression this is a British site.
However, the coat took almost two weeks to arrive from China.
The Coat has no labels other than a side label that states 'Polyster and Cotton' So NOT made of wool
The coat is lined, but the lining is baggy and the entire coat looks cheap and doesn't look anywhere near as nice as the illustration on the site.
The belt for the coat is too small, so the coat doesn't hang well.
Very disappointing transaction.
I can’t wear the coat.
Dodgy Company
Similar ordered a coat. No reply to my e mails on returning it.No way its the size it was meant to be.Now it looks as if they manufacture cheaply abroad, charge decent prices and either no reply to returns.Or make it very expensive to do so.Therefore people give up on returning.Would seem a very sly M.O & yes conning people
Terrible company
items arrived 3 weeks late. Ordered a cashmere jumper. A jumper was delivered which was polyester & made in China ! Emailed a number of times to return & no reply to any contacts. Would not touch this company with a barge pole
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