Amilia Arvostelua 

I originally signed up for Amelia to launch a summer camp but due to unforeseen circumstances we wont be able to move forward with the camp. We were planning to launch it next summer instead though as we've got everything ready to launch and were planning on using Amelia to do so.
I've been trying now for two weeks to cancel my account. Each email I send is met with a response that a "customer success" agent will reach out. It has been two weeks now and I still havent heard from someone. I'm about to get billed AGAIN for something I no longer need.
Pretty sure at this point that their strategy is to postpone cancellations until they can milk as many billings with unhappy customers as they can.
Brilliant way to burn bridges and insure that next year we'll be looking elsewhere for another platform to use. As a member of a wide network of community initiatives I'll be making sure to warn as many people to avoid this platform as I can.

Lousy scammers! They sent me an email offering to help me renew my soon-to-expire credit card. When I checked with my credit card company, they said it was not legitimate and had no connection with them! I was not satisfied to simply relegate their email to the Spam folder - I had to report them here, too!

Bad policies in relation to account management. I become very frustrated when companies do not allow me to delete my data/account. Amilia has a policy to not allow account deletion for 7 years if you have done any transactions with them. Supposedly for legal reasons, but appears to be more a cover for trying to force you to keep an account to stay relevant.

If 0 was available, I would have awarded Amilia 0 stars. Everything about it from the user interface, to event selection, to billing is far beyond terrible. In fact, so bad that it damages the organizations that use this amateurish excuse for "organizational management" software.

Honestly if I could give it a 0 star review I would. I made a reservation with their website, and the website deleted my reservation. Their user interface is awful to say the least, it’s super complex and doesn’t make sense. In summary, this website is garbage and I hope that it gets taken down because of how trash it is.

I gave it 1 star because I HAD to. It took 5 tries to get an account activated. Later when I tried to get in, Amilia did not recognize my password. Whatever money the city of Lewisville is paying for this app is money ill spent!

Impossible to get a refund from a cancelled event. Impossible to reach curtomer support.

Amilia has terrible run-time issues and unresponsive, then downright hostile customer service. The company only has 65 employees after years in business and their only investor is their CEO -- that should be telling. Amilia is no longer in Beta so they have no excuse; they should be working to resolve their substantial SaaS platform functionality issues by now.

I raised valid concerns on Amilia message boards and via their social media accounts for one of our clients for DAYS, trying to get resolutions to their platform functionality issues and the only answer I received was a hateful, arrogant message via Linkedin from Amilia's CMO. Shocking! Amilia doesn't understand the very basic tenets of customer service and their event registration platform -- to quote the hundreds of complaints our client has received in the past few days -- "sucks."

Try EventBrite, Attendify, even a WordPress plug-in. Avoid Amilia at all costs, unless you are willing to anger and lose your user base.

Amilia sait écouter ses clients, s'ajuster et cherche constamment à performer encore plus. Une plateforme en évolution constante. Bravo!

Les problèmes rencontrés sont rapidement pris en charge par l'équipe et c'est très apprécié.

We can see the benefits of this program but I do not think its intended use is for the summer camp industry we are trying to make things flow as smoothly as possible for our customers however there are just some things that will not work for our use. We would love for customers to be able to make partial payments ( not recurring) but more of a deposit like structure and then pay off their balance when they can.

Je suis formatrice pour le RIAQ - Réseau d'information des aînés du Québec
le RIAQ OFFRE des ateliers en ligne et nous avons souvent des
Bug, On doit faire faire plusieurs étapes avant de compléter notre tache

Nous retrouvons beaucoup de fonctionnalité de gestion intéressantes.
-Besoin d'améliorer les niveaux de gestion des administraterus car peux de choix et beaucoup de niveau sont presque identiques.
-Outils de communication avec nos clients manque de souplesse. J,aimerais avoir l'option de séparer les envoie par plus petit groupe ou sous catégorie. Et aussi avoir l'option d'ajouter plus qu'une adresse courriel pour les parents divorcés.
-Faciliter les changements de groupes en cours de saison. pour les organismes sportifs. pour l'instant nous devons désinscrire la personne et faire un crédit et par la suite l'inscrire dans la nouvelle catégorie, c'est pénible

Convivialité, efficacité et facile d'utilisation peut importe le niveau de connaissance. <

Many troubles to start - misunderstanding on BOTH sides. Amilia didn't understand just how computer illiterate we really were, and we didn't understand how unintuitive some of their operations were.
As we have worked through a lot of this we've generated massive amounts of unexpected work for both of us. Hopefully that is getting better and we'll do better for next year.

Aucun service d'aide téléphonique, c'est extrêmement frustrant; frais transactionnels très élevés, conciliations compliquées, trop de chagement d'interface.

C'est un bon outil, mais le service et le soutien est grandement à revoir.

Je travaille avec Amilia et je trouve que ça va bien. Parfois, c'est nos clients qui éprouvent des difficultés.
Merci!

Pages claires, informations faciles à trouver.
Sécuritaire

Amilia soutient est la garante de la crédibilité de l'expérience d'inscription en ligne aux activités de ma compagnie.

Ces deux dernières années, j'ai connu quelques bugs qui ont pu être corrigés assez vite, et qui n'ont jamais été trop handicapants, mais qui ont tout de même existé.

L'équipe de soutien technique a été très réactive pour les résoudre, cependant.

Le système continu de s'améliorer et ils sont à l'écoute de nos demandes. Il y a place à amélioration mais en gros c'est un bon service.