Its really weird that this company has…
UPDATE: A representative did NOT reach out to me to resolve the matter after a month of waiting. I sent an email suggested by my attorney. The response was predictable and the same interaction that everyone has been having. No accountability. Refuses to provide the services I paid for. Refuses to provide the "100% refund if customer is not satisfied" lie that they advertise on their website. They are arguing I am not entitled to a refund stating that I am "unprofessional" for directly addressing it with them and requesting the refund for the services they did not provide. I paid for publishing for a book. They did not produce OR publish a book in my name.
I am also noticing that the bad reviews are being pulled down instead of addressed by the company. I will continue to work with Trustpilot to show the information and keep these reviews up so that we can prevent others from having the same experiences.
UPDATE: No one has reached out to me from the company, other than to attempt twice to take down this review.
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Its really weird that this company has so many positive reviews because word of mouth suggests otherwise. Could it be that the writing company is writing their own reviews? Not to mention, this organization has been flagged as a SCAM in just about every single writing community resource list I have seen (and read too late). I wish I would have seen that sooner and I would have completely avoided my experience. I just left a similar review over at Creative Writers Hub, since this company operates under two different names (red flag).
They are really great, kind, and convincing up front, even during the program - until you hold them accountable for their bad business practices, complete disrespect for the customer, lying, stealing, and they do NOT have a money-back guarantee as they advertise on their website. They change stories. They gaslight. They do everything they can do to get your money and then you, as the customer, no longer matter. Hidden costs, deception, and poor work. I stupidly allowed my bill to crawl all the way up to 10k, all because I wanted to have my dream of seeing my story published. The vision was allegedly clear and a plan would be set, but then there was ALWAYS another cost. They charged me for an Yahoo article that was supposed to be shared all over the world, but strangely was ONLY shared in India... hmm. When I communicated with them about it, they lied. They operate under two names, Creative Writing Hub, and American EBook Writers and though it says on their profile on the California Business Bureau that they operate in Fresno, CA, there are several overseas "offices." Ben told me that Daniel and Brian no longer worked at the agency BECAUSE of me, and then both miraculously showed up in the next business meeting. They will not allow you to meet the ghost writer, which is not best practice. They will not enter into an actual contract with you, even though it is advertised on their website. Newbie writers - please just go to Reedsy or find a writing coach locally. Don't trust these folks because they don't have your back. As a human trafficking survivor, I was treated like CRAP, my vulnerabilities exploited, and I was frauded and scammed. They are slick and know exactly what they are doing to exploit others in such a way that my previous bank fell for it.
Just don't do it. Feel free to reach out if you have any similar stories. I've already gathered a small group of us who have had these experiences. You're not alone.
