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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Great company to order from if your looking for products you can't get over here. Ordered the Monday, received confirmation of delivery the Wednesday and received product by Friday. We bought the Tim... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Every year me and my family go to Disney World and every year we do the same thing, drink Joffrey’s coffee every morning and then never bring any back with us, so we end up cursing our past selves fo... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I found the American Coffee Club via a FB add. I'm normally sceptical of such adds but after checking out their website i was reassured it was legitimate. The choice was fantastic and the prices a... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I didn’t read the terms and conditions so didn’t realise that the packets arriving seemingly crushed flat, was the result of air being extracted to keep the coffee fresh. This originally distressed me... Näytä lisää

Yrityksen tiedot

  1. Kahvilamyymälä

Yrityksen kirjoittama

At American Coffee Club, we are proud to import the best coffee from the United States to the United Kingdom.


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

90 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Good choice of products

Good choice of products. Delivery was quick and products packaged really well.
Customer care very good always available to answer questions and try and resolve issues

24. helmikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Death Wish Coffee at affordable prices.…

So glad I can source Death Wish coffee in the UK now so I don’t have to pay crazy shipping prices from the US!
The coffee is excellent, new style packaging and 7 months to go on the Best Before date!
Let’s hope for more of the Death Wish coffee range.
Very happy bunny!

29. joulukuuta 2022
Oma-aloitteinen arvostelu
American Coffee Club-logo

Vastaus yritykseltä American Coffee Club

Thanks for taking the time to Review us! Funny you should mention more Death Wish range. Keep your eyes pealed in February! 😉

Saanut 5/5 tähteä

Fantastic selection of coffee

I’ve been wanting to order some coffee from here for a while but was unsure about it as I couldn’t decide what I wanted to purchase. However I saw that they had started selling sample packets of coffee and had a little look and decided that I would just go for it and purchase some. I purchased a selection of coffee samples to try I received an email to say that they had been dispatched the only thing I would say about this is that it doesn’t give the option to track your order which would be helpful but that’s just me being impatient I think! my coffee arrived and it was well packaged everything I ordered was in there too all clearly labelled as to what they are and how much coffee to use. The samples are really good they are a very good size and much bigger than I thought they would be so was pleasantly surprised when I received them. Overall I am a very happy customer and I will definitely be ordering again in the future.

15. toukokuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Half the order not delivered, no reply to emails

After numerous emails to American coffee club, they did not reply to any of them. All creamers ordered never delivered, only coffees. Poor customer service. I see others have had a fine experience. But just hope nothing is missing because you’ll never see your items or money again. There are plenty of other companies out there We’ve used who have always delivered. I’d advise to shop around before purchasing.

22. maaliskuuta 2022
Oma-aloitteinen arvostelu
American Coffee Club-logo

Vastaus yritykseltä American Coffee Club

Hi Damian,

We actually replied to Amy on 3 separate occasions and she never responded to any emails we sent.

We also have proof of email delivery and read receipts by Amy.

We asked for information in order to start our investigation.

We replied on the following days:
14 Jan 15:29
19 Jan 20:30
20 Jan 14:41

None of our emails were ever replied to.

Saanut 1/5 tähteä

Go somewhere else!

Sent me coffee that was almost out of date so didn’t work as a Christmas present it was intended to be. Emailed them to explain the situation and did not hear back from them.

Sent me coffee that was almost out of date so didn’t work as a Christmas present it was intended to be. Emailed them to explain the situation and did not hear back from them.

In response to reply from company - email was very much sent as address was copied and pasted from your website. The email was sent on the 2nd December 2021 at 19.42pm. You definitely received it but chose not to reply.

If you had read my email I was not demanding a refund at all but only advising to perhaps include in the description of the product that your coffee will go out of date a few days after purchasing to avoid unhappy costumers. Which I feel is a good idea as looking at reviews others have missed the small print of a lucky dip expiry date of 1 month, 1 year or 2 years. Best of luck with your business.

1. tammikuuta 2022
American Coffee Club-logo

Vastaus yritykseltä American Coffee Club

Hi Nicola,

I’d like to address 2 things with your review.

Firstly, we have never received any contact from you to our store. It is possible you’ve emailed the wrong email all our emails contain contact information but we haven’t for anything from you.

Regarding the possible short date you haven’t specified the exact date however you agreed to this when placing your order. This is within our policy of dispatching items with a minimum best before of one month. Items may be dispatched with one month, one year or 2 years on them but always one month as a minimum.

As this is clearly stated on the terms and conditions (Part B, Section 8, Terms of Sale), which you read and agreed to.

Section 8 – Cancellation and refunds
We will not accept any cancellation or return requests relating to best before dates. Any items dispatched from us will have a minimum best before date of one month from the date of dispatch.

Saanut 5/5 tähteä

Great Coffee and a Brilliant Service.

I didn’t read the terms and conditions so didn’t realise that the packets arriving seemingly crushed flat, was the result of air being extracted to keep the coffee fresh. This originally distressed me but the support that I received from the company was exemplary. Informative and friendly throughout. The coffee itself is fresh, lip smacking and smells wonderful. Recommend highly.

11. joulukuuta 2021
Saanut 2/5 tähteä

Packaging.

Packaging that it was received in, along with the actual boxes that the product came in were both damaged and torn open. Looked as though it had genuinely been trod on or ran over.

6. joulukuuta 2021
American Coffee Club-logo

Vastaus yritykseltä American Coffee Club

Hi George. Sorry your boxes were damaged. British postal services at their best. I hope the physical product was not damaged and I hope you will give us another try. If you want to discuss this further please email us info@americancoffeeclub.co.uk

Saanut 5/5 tähteä

Prompt delivery

Prompt delivery. Really well packaged. Product as described. Would recommend.

5. joulukuuta 2021
American Coffee Club-logo

Vastaus yritykseltä American Coffee Club

Thanks for the amazon review Emma. Can't wait to see you back

Saanut 5/5 tähteä

Seattle's Best Coffee

Bought as a Christmas present. The service was great and nice to receive a personal email - not from a robot. Well done. UPDATE: Make sure you check the date on the package - they were informed it was a Christmas present and the date on the package is Best Before 30 December 2021 and they will not replace with a better date - so not a happy customer.

4. joulukuuta 2021
American Coffee Club-logo

Vastaus yritykseltä American Coffee Club

I am afraid you agreed to this when placing your order. This is within our policy of dispatching items with a minimum best before of one month.

As this is clearly stated on the terms and conditions (Part B, Section 8, Terms of Sale), which you read and agreed to.

Section 8 – Cancellation and refunds
We will not accept any cancellation or return requests relating to best before dates. Any items dispatched from us will have a minimum best before date of one month from the date of dispatch.

Saanut 5/5 tähteä

A great coffee company

A great coffee company, I had a query and it was answered quickly and efficiently. I will definitely be using the company again.

3. joulukuuta 2021
American Coffee Club-logo

Vastaus yritykseltä American Coffee Club

Thanks for leaving the review Mrs Keedwell! We will look forward to seeing your next order.

Saanut 5/5 tähteä

Just purchased another couple of months…

Just purchased another couple of months stock of Black silk, quality coffee at a very reasonable price, exceptional customer service, highly recommended.

3. joulukuuta 2021
American Coffee Club-logo

Vastaus yritykseltä American Coffee Club

Thanks Derek for sharing your experience. We look forward to topping you up with more Black Silk soon!

Saanut 4/5 tähteä

Easy to use website

Easy to use website. Delivered sooner than expected. Product of quality expected. Delivery package was quite ‘bashed’ hence 4 stars. Luckily product was unaffected. First time user would recommend and use again

18. marraskuuta 2021
American Coffee Club-logo

Vastaus yritykseltä American Coffee Club

Hi Robyn,

Thanks for the review. I'm sorry your package was bashed. We are starting to roll our new packing which should help. We hope to see you ordering again.

Saanut 5/5 tähteä

Good selection

Good selection. Reliable delivery. Reasonable prices.

12. marraskuuta 2021
American Coffee Club-logo

Vastaus yritykseltä American Coffee Club

Thanks for leaving the review Mead. Hope to see you again soon!

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