AMARA Arvostelua 1 392

I have been a customer of Amara for years and have absolutely loved it. However, it is extremely obvious that it has been bought out by a large company.

The customer service is now absolutely terrible. I have given up trying to solve an issue as I cannot spend anymore time on it. I will sadly avoid buying from here in the future if the products can be bought anywhere else.

Also note - it costs between £5 and £12 to return an item.

Non sono soddisfatta dalla qualità dei completi e delle rifiniture, mi aspettavo qualcosa di meglio, visto che i prezzi non sono così competitivi.
Un completo bianco è già usurato tra le gambe anche se lo ho utilizzato solo tre volte, le asole della camicia rosa hanno ancora i fili della cucitura non rimossi con una semplice forbice. La casacca col fiore presenta dei segni di sgranatura del tessuto. Mi sarebbe piaciuto poter inviare delle foto a sostegno di quanto dico. Buona giornata

I have been trying to resolve issues with my order for over two weeks.

I have spoken with 4 different customer agents who have not raised the investigation and there is no record of my claims.

I have contacted via email, instant chat and whatsapp to no avail. Each time nothing is done, and they inform they will chase this and get back to me. This does not happen.

I have also asked how to make a formal complaint and told I am not able to speak to any managers.

I have also not received any contact via TrustPilot despite the customer service person telling me they would in contact.

I have contacted the courier who has said they need AMARA to raise an investigation on their side, and AMARA simply ignore this.

DO NOT BUY FROM THIS WEBSITE

Ordered a vase for my sister's birthday which should have arrived within a week. Had a message from courier that had been returned to Amara when I tracked it. Damaged apparently. Emailed them and said they would replace it. A few days later after tracking my package found it had once again been returned to Amara ???? Emailed again and have received a refund thankfully but does not make up for the disappointment and inconvenience caused. Why can't they pack a glass vase sufficiently well to avoid damage on two occasions? An absolute shambles. Would never order again. Avoid.

It seems completely impossible to speak to these people if something needs adjusting or you need to chase. The web chat/email and general support functions are beyond a joke. Agents are completely useless.

Unfortunately my order was damaged and as an elderly person, I cannot navigate returns websites easily. I am delighted to say Steve in Customer Services was absolutely excellent in helping me with my return and emailing me the relevant code for return via the Post Office. Outstandingly excellent Customer Care

I wouldn’t even give the place one star!
I ordered 2 months ago and still haven’t received my order!

Great service quick delivery and issue resolved promptly. Thank you.

Ordered a product and the courier didn't ring the bell but managed to get into the communal lobby within an office building and left the parcel in full view of all passers by, including customers of businesses. Low and behold it disappeared. Amaras customer service team 'reviewed the case' and concluded that the item was left in accordance with their terms and my 'claim' was rejected. so basically no refund, replacement or even an apology - no where else to complain or go with it so BEWARE!! luckily it was under £50 but I wont be ordering from them again and advise all customers to look at other responsible businesses.

I was gifted a £50 voucher to use by a family member which is still valid (shown on voucher) but was not working in the checkout. I contacted customer services to be told due to Fraser Group buying the AMARA brand, they would need to re-issue a new voucher that works on their store.
I was told to send photos of the voucher, then screenshots of the issues I had at the checkout so they could send a replacement.
I was led down the garden path by customer services after calling and emailing for 7 days back and forth, checking on the status of the voucher.
After chasing for the final time I was told over phone they would not be honouring the voucher!
If only I could give 0 stars I would.
Not only have you wasted nearly a week's worth of my life doing what you have asked for, but you now tell me 'we can't give you a voucher' !! Why was this never mentioned from the start!
Case: #12502436

Terrible customer service and standards.
AVOID AT ALL COST TO EVERYONE!

No le pongo peor valoración porque no se puede. Es una estafa, después de esperar semanas a, supuestamente, unas sandalias ortopédicas y unas zapatillas que te las venden como una maravilla, te llega plástico en forma de calzado y defectuoso, las sandalias de goma, con un desteñido en la parte ze arriba y la suela undida, las zapatillas donde tocas se unde, parece que tienen cartón dentro. He reclamado y me han contestado que las sandalias me las reemplazan por otras pero las zapatillas si no son defectuosas no, si las quiero devolver me han pasado una dirección de China, lo hacen queriendo porque así nadie devuelve, te sale más caro que lo que vale el calzado. Si no quiero la sustitución que me reembolsarán el 20%. UNA ESTAFA.
Contestando a vuestra respuesta, decir que he mandado varios correos, fotos incluídas, las respuestas siempre muy amables, con eso suplís la muy mala calidad y la publicidad engañosa que ofrecéis, pero yo me he quedado con dos pares de calzado que no se pueden usar y vosotros con mí dinero, respuestas muy amables pero ninguna solución. Para qué quiero yo que me mandéis otro par si va a ser la misma mala calidad.

Customer service Maja resolved the issue to customer satisfaction. Quality, Excellent products.

I am so thrilled with my giant Le Canopie vase! It is beautiful! I have shopped at Amara several times now over the last few years. Mostly Christmas decorations and beaded placemats. I just got the most beautiful vase, and it was so well-packed and protected, too. I now have more spare bubble-wrap than anyone should reasonably own. This has always been true of the glass Christmas decorations in the past, also.

The last order I made from Amara included two ceramic items which arrived inadequately packaged and in soft plastic envelopes so were in 100 pieces upon arrival.

I ordered some more items and the same thing happened again - two ceramic jugs loosely wrapped in bubble wrap and in a plastic envelope- and surprise surprise broken.

All this and the customer services rep put the phone down on me.

Es una vergüenza. Hace 2 semanas que realicé el pedido y sigo esperando. Un fraude. Envié varios correos para cancelar el pedido y contestan que no, que ya lo enviaron, de dónde vienen las sandalias, ellas solas caminando dede China. Están denunciados.

Una ESTAFA de tienda y de producto, jamás te dicen que son chinos (no se parecen en nada a las fotos de internet y el material pésimo) y no te admiten devolución, pero están OBLIGADOS a abonarte todos los gatos si los devuelves dentro de los 14 días que por ley tienes derecho 😉, zapatos literalmente en calidad y en todo CHINOS, me llegaron 18 días después y la atención nefasta y además tienen el descaro de ofrecerte un descuento del 30% como “compensación” en la porquería que venden 🤣🤣🤣

Very poor customer service.

Posted a return using their own return process. Item seemed to get lost on the return journey. Despite sending them all of the tracking information which shows that it had been dropped off (for their own return which they had set up with Evri) they would not help without a receipt - such receipt only gives the same tracking info.

Having asked to raise a complaint twice and being promised they would do so I never got the email they promised.

Refund still pending. Customer service have no desire to help and do not leave notes meaning you have to explain every single time.

Would not recommend.

HO EFFETTTUATO UN ORDINE CON WA, ED HO AVUTO LA CONFERMA DI CIò CHE AVEVO ORDINATO.
MA AL RICEVIMENTO DEL PACCO, ARRIVATO PUNTUALMENTE, HO TROVATO UN ARTICOLO DIVERSO. QUELLO CHE MI HA PIU' INNERVOSITO CHE NON SONO BASTATE 4 TELEFONATE PER CHIARIRE, PERCHE' LA LINEA ERA CHIARAMENTE INTERROTTA DALL'OPERATRICE CHE NON SI E' PRESA MAI CURA DI RICHIAMARE. SONO IN STANBAY......APPESA, COME SI SUOL DIRE

Excellent and efficient service

My wife Ordered a bistro chair for £185. It came in a battered box and some polystyrene wrapped around it in parts. I sent photos of the 3 damaged areas. They offered me a £20 refund. I said no the damage would mean they would be lucky to sell it for half the money. I said we would keep it and my husband would repair it and paint as i did like the style of the chair. I suggested a £50 refund trying not to be unreasonable. They said no £20 was all I would be offered. Makes no commercial sense to me.I was then told to put it in the original packaging even though I had told them it was thrown away as it was in very bad condition hence the damage to the chair. They then said I should go and buy a new box and packaging at my cost. This company is unreal. Don't buy from them as the customer service department are obviously told to get as much money in not customer service that would lead to me using them again. All companies can get it wrong it really is how you put it right. Certainly lost my future custom. I dare say there will be the standard 'we are sorry and disappointed by your review' however that does not make it right
Not got the additional information they say they wanted through trust pilot