All Good Things - London Arvostelua 8

This store has a good selection of brands and is always spotless and tidy. I visit regularly as I am local. However, the sales assistants, although well-meaning, do often make me feel observed, coming close to me and staring or standing just by my side spacing hangers just as I am going through them. Today, a lady came up to me and offered to put my items in the fitting rooms even though I only had two small tops. When I arrived in the fitting rooms, I saw one of my items on the rail at the exit being picked up by another customer. I had assumed the items would be in one of the fitting rooms behind a curtain but it turned out the assistant had just hung them outside of the cabins and they were both gone. That wasn’t helpful at all since one of the items was the last one and thanks to that, was picked up by someone else before I could try it on. I wish they would have left me alone as I did not need help. The assistant went back out and tried to find the items again but by that point I was quite annoyed and felt like my time had been wasted, so I left the store without trying anything on.
I appreciate the staff is trying to do well, but I do prefer being left alone and will ask for help if I need it.

I visited the store at o2 outlet yeserday and found a great selection and very affordable prices. The staff was very friendly and helpful. Will definitely be back.

I recently visited the store Friday evening and while I truly appreciate attentive customer service, my experience was unfortunately quite overwhelming. There was a sales executive an Indian lady I assume, was constantly hovering, urging me to try things on and make a purchase. I understand she was trying to be helpful, but it reached a point where it felt intrusive and pressured. I prefer to shop quietly and at my own pace it’s part of how I enjoy the process. Being followed around and repeatedly encouraged to try or buy things made me quite uncomfortable. Again, I do recognize and respect the effort she was putting into her job, but a little more space and subtlety would have made my experience far more enjoyable. With the result I left without getting anything. Sometimes, the best service is knowing when to step back and let the customer breathe.

Great range of clothes, competitive prices and friendly, helpful staff.

Always like to do shopping with you.

I just wandered into this shop as we'd had a meal and were just seeing how the O2 had changed since we moved from SE London. I was really impressed, particularly with the prices ( I like a bargain!) And indeed I found one, £10 for a Phase 8 sparkly sequin top. The assistant who I spoke to was lovely as I was concerned about the size etc, she couldn't have been more helpful. I'll definitely be returning when we're next over in that neck of the woods.

Great variety of styles and quality items

Brilliant clothes, superb service, great value for.money