Alislam Travels UK 

This was my first time going for Umrah.
Our experience with Al Islam Travels has been deeply disappointing from start to finish.

We trusted them with our Umrah package, but the organization has been full of serious mistakes and unprofessional handling. First, they booked us on a low-quality airline despite our clear request for a better option. Then, we were assigned a reckless driver who repeatedly used his phone while driving, came dangerously close to other cars, and even fell asleep at the wheel, forcing me to grab the steering wheel to avoid an accident. When I asked him to stop for a short break, he refused, saying, “We’re almost there.”

At one point, he also made disrespectful comments about my beard, refused to stop for Asr prayer, and later shouted at me in public when I reported his behaviour. Another bystander even intervened, telling me to ignore him because of how out of line he was.

When we reported all this, the company’s response was dismissive. Instead of taking responsibility, they sided with the driver and refused to offer any form of compensation — not even a basic gesture like including dinner at our hotel, which would have been reasonable given the time lost and stress caused.

To make matters worse, they booked our return flight from Jeddah even though our stay was in Madinah. The flight is at 5:10 a.m., which means a 4–5 hour night drive to reach the airport, leaving us unable to even use our final hotel night properly. When confronted, they denied any fault and said we’d have to pay extra if we wanted the correct flight from Madinah.

We’ve spent countless hours giving them feedback, trying to resolve things respectfully, but their attitude has been defensive and careless. We’ve been left feeling mistreated, unsafe, and deceived.

This was supposed to be a spiritual journey, but Al Islam Travels turned it into a stressful and unpleasant experience. I sincerely hope they take responsibility and improve their service — but based on our experience, I cannot recommend them to anyone.

Alhamdullilah we r very happy so far . They are very helpful and vey friendly. The best thing is they guide you every single things. Especially Fiza she treated us like a family member. Allah bless her.

Had a good experience with the company. Found them on my Instagram and trusted them. Naseeb was really helpful he helped us all the way through. Naseeb tried really hard to fulfill our wishes to find the best hotels closer to mosque . He was always available to help us. Really happy with the service and highly recommended them.

Excellent service with proper guide by the fizza about every aspect of the umrah services

I would just like to point out Sawan was amazing in helping to organise flights and hotels

I found Adan very helpful friendly and very thorough she went out of her way to help me choose the best package it only was she helpful and kind she was very quick with solving and issues with flight times and hotel choices she took screen shots of hotel rooms and of the sitting are of the plane she was absolutely fantastic thank you so much for making my first UMRA trip as a revert the easiest and less stressful I will definitely recommend Adan to my friends such an amazing lady mashallah and once again thank you sister

Had a good experience with the company, found it on facebook and trusted them with my Umrah journey right from visa processing, ticket and hotel bookings as well as transportation around Makkah and Medina. Brother Sawan was always at the end of the phone whenever i had concerns and would not rest until all was sorted. Altogether had a memorable experience and would highly recommend the company to whoever wants to do Umrah.

I had a good experience with a an agent Sawan, I only need information about the package for umrah , he did help me very well and tell me all the information I needed regarding umrah package, really helpful.

Asalaam Alaikum. Just returned back from my Umrah. Alhamdulilah excellent service from start to finish. Jabran has remained in communication all the way through as I was a solo traveller and everything went smooth. Range of deals and options to chose from and Jabran a great person for Al Islam Travels. InshAllah in the future I will book through Al islam Travels and especially Jabran when my whole family decide to complete there Umrah.

Good customer service.
Sister Adan yousaf gave some good advice regarding my booking. Thank you

Great service from their team member Fiza. Defo recommend it.

Good services safwan

Sawaan was great at finding us a package that suited our requirements from the first conversation following a Facebook ad. He kept in touch right through the journey and was available for any questions we had. All documents were shared over WhatsApp and email along with contact details of all people involved. Thank you for the great experience.

Alislam travels uk. The name of trust very very good people working inside especially Jabran brothers thank you for hasslefree Umra you did book for me

Got the add from Facebook marketplace.put my query and Adan Yousaf replied straight away and given me all the details which I required

I recently had the pleasure of booking my Umrah package with Al-Islam Travels UK, and I must say, the experience was truly remarkable. The entire journey, encompassing flights, accommodations, and transportation, was exceptionally well-organized. Furthermore, the staff provided invaluable support, ensuring a seamless and stress-free trip. I wholeheartedly recommend their services.

Just come from umrah Alhamdulillah. What a fantastic journey it was. Must thanks to sharjeel brother for arranging everything so smoothly. From hotel reservations to car hire everything was so perfect alhamdulillah. Every time the driver was on the door on time and service was excellent. I'll definitely recommend. 100% satisfied

Mr Jibran was very helpful,5 star service 100% recommended.

I was dealing with Adan at Alislam travels. Excellent customer service and always happy to provide options. Jazakallah

I had an excellent experience with Al-islam travel agent. From the very beginning, brother Jibran was professional, supportive, and attentive to every detail of the journey. The booking process was smooth, and all my queries were answered promptly with patience and clarity.

The accommodation and transport arrangements were well organised, comfortable, and close to the Haramain, which made our journey much easier with a kid.