Alfa Mobility Arvostelua 68

I used Alfa to move from the UK to Denmark. They were really excellent - I was so worried about the process and having strangers pack up our home, but they made everything extremely smooth. They took care of all customs formalities for us and the crews were professional and efficient. They really put me at ease on one of the most stressful days possible. Our stuff arrived very fast and Alfa even arranged for the empty boxes and packing materials to be removed.

Prior to our relocation across the Atlantic, we did a lot of research, and almost went for a more reputable moving company, but changed our minds last minute and went with Alfa, thanks to recommendations from some other expats.

BIG MISTAKE! Alfa may be cheaper when quoted, but then as time goes on, they start adding hidden fees that were not made clear, or are even contradictory to what the service agreement states!

Case in point:
1. We got quoted a price that did not include VAT, which, by law, must be included in quotes for private persons in Finland. We then got sent an invoice that was about €2000 higher than the quote, but upon complaining about this, they did admit fault and didn't charge us VAT.

2. They quote you carriers that may or may not actually serve your route, and this was the case for us. Instead, they suddenly forced us to pay €750 extra, as they claimed the carrier no longer runs the route they thought.

3. Upon our container arriving at the destination port, Alfa should've given us THREE "free days" to decide what to do next. Not only did they not do that (they gave us barely a day), but they didn't make it clear about any fees or that we had only 3 days to decide.

So, because they gave us so little time, we didn't have time to discuss and respond, so they decided—without our consent—to move our belongings into a warehouse and only AFTERWARDS tell us it costs us another €1000! At no point (contract, emails or phone calls) did they say we had to receive our things IMMEDIATELY or get a €1000 bill (in fact, during the initial call after arrival at port, they only casually asked us what we wanted to do, and didn't at all mention we had no choice)!

In subsequent emails with Alfa, they even contradicted their own service agreement by saying "Warehouse handling fees are a standard part of our process" (i.e. included in the quote), when it WASN'T included in the quote and not clearly laid out in the service agreement. Instead, they proceded to rudely blame us and offer no apology for THEIR mistake.

So yeah, AVOID ALFA, NO MATTER WHAT SOMEONE RECOMMENDS!

We moved from Sweden to the US using Alpha mobility. We went with them because they said there would be no hidden fees and that could give us peace of mind. Since our move in August, which was delayed, we have continued to receive bill after bill each for at least 500 dollars up to 2,000. It’s been a nightmare. Many of our things also arrived broken after inspection. The insurance worked, but our things weren’t cared for during inspection. I wouldn’t recommend this moving company for any aspect of their service.

They hire thieves. Don’t hire them.

The Alfa team were very helpful in answering questions ahead of the move date. On the day, their staff helped packed and removed items ahead of a sea shipment. The packing was done carefully and my items arrived (Denmark - South Africa) with no breakages or losses. The only glitches were that one of the paid-for parking bays was used by someone who parked in the area after the area was cordoned off. Karolina was also helpful in following up during the move period and supporting with paperwork as needed.

Excellent service and professional staff that you can trust. Competetive pricing and handled our household goods with care. Excellent communication.Highly recommended.

Company collected information and document in a professional manner, also when there were too many interfaces, then they assigned a SPOC (Single Point of Contact) to support. All items arrive safely and in the planned time with no damage or loss. Thanks

Effektiv och trevlig personal genomgående.Från förberedelsen till genomförandet. Bra samarbete i Frankrike som också var serviceinriktade och effektiva.
Finns inget att anmärka på

My employer hired Alfa Moving (cannot speak to contract terms, prices etc.) for my move between two countries. The moving coordinator I talked to was very professional and responsive and the movers were very careful and respectful of my things in both the packing and unpacking, so I had a really good experience with them.

Tamara has been so helpful during my relocation, and I believe she should have a 10-star rating in your 5-star system. She is not only doing her job to help her client, but also thinking about some information that her client might miss. For example, she drove around the city and patiently explained to me Vejle city, Danish culture, the food, etc. She also asked the landlord some important questions during our rental apartment visits. The most important thing is that she has given me a very positive impression of Denmark and Danish people, which is something outside of her job description. I cannot appreciate her enough for this collaboration journey!

Utmärkt bemötande från Maja på kontoret och flytt”gubbarna”. Kan rekommenderas!

Uruselt. Förstör trapphus och är oförskämda. Aggressiva flyttgubbar. Bottenskrapet.

En kvinna sade till dem att vara försiktiga. Då försöker en av dem putta ner henne för trappan.

Välj annat företag.

Very helpful experience with citizenship but the housing search was mainly driven by our own efforts

We relocated to Copenhagen with my partner and got guidance by Alfa Mobility to help us with help in finding an apartment, getting registered as a citizen and partly organize our pre-location visit. We were linked with our relocation agent Rok, who went out of his way to help us with the houseviewings beforehand, kindly gave us the local tour and helped us very quickly in getting our CPR-registration. Would advise everyone a bit of Rok for a safe landing in Denmark ;)

If zero stars was an option, I would have chosen that!
The dates and locations are provided in the above information. The movers showed up about 9am or so each day and finished the day around 2:30 or 3pm. The estimated time to complete the packing was 4 days. After only working 6 hours a day, the packing began to backup with no way of it being completed within 4 days based on the current working hours. On the fourth day, the workers had to work until almost 11pm in the evening in order to complete the packing.

Red Flags

The workers had to leave and go back to headquarters many times in order to gather more packing supplies during the packing process.
The head mover/packer thought it was acceptable to dump my wifes shoes in a large box. These were dress shoes. Some are very expensive. My wife had to tell him that he could simply take the shoes and hang them in a wardrobe box. The professionals who packed us when we moved to Norway simply hung the shoes in their existing shoe rack inside a wardrobe box. This method worked very well.
All furniture and other heavy items were wrapped in soft wrapping materials. This method resulted in significant damage to any and all furniture. Dressers, bookshelves, chairs, tables, mirrors, etc.

Damage Examples:

We had a very expensive dining room table that was simply wrapped in paper and this item received significant damage. (See photos)
Another large and heavy item was a cushion container for storing our outdoor furniture cushions. This too was simply wrapped in paper material. This item should have been crated. It too received significant damage. (See photos)


We had significant damage during this move totalling over $20,000. The total time from packing to the container being delivered to our home in MN was about 3 months. The entire process of claiming the damage required significant effort on our part as well. We were required to photograph everything, fill out forms online and work with an adjuster (Jerry Otto, Weathersby Guild). The settlement company sent over Jerry Otto. Jerry was being compensated by the settlement company. Therefore, Jerry Otto was not to provide a fair settlement on our behalf. He claimed that items were already damaged prior to the move. How would he know this? Everytime I asked to confirm information, he would always refer me back to the settlement company claiming he was not allowed to share his actual adjustment/claims report with me.

In the end, we had to get the company that hired Alfa Moving on our behalf involved in order to get things moving forward and settled. The company that hired Alfa Moving was our employer here in the USA. This was a corporate move.

This process was a horrible experience and everyone involved was incompetent and/or untrustworthy and dishonest. Alfa Moving Norway is an incompetent company. The workers/packers are poorly trained and aren’t truly moving professionals. They are simply students or unskilled workers filling needed positions within this industry.

Jerry Otto is a dishonest and untrustworthy individual. He claims he is on your side and plays the part of someone who wants to help you get maximum compensation for your damaged property. However, after hearing some of his claims from the settlement company regarding items being previously damaged before the move, tells me his reports back to the settlement company are filled with dishonest information.

Simply do not use. They charge 5x the prize of others, you have to constantly follow up to get dates locked in, they work in silo's so there is no client service, one side does not talk to the other. As a customer you are left project managing yourself, no transparency or clear communication. The removalist turned up without calling beforehand, despite repeated requests! Then 5 people turned up, impossible to manage. Just a nightmare on all fronts!

We are extremely disappointed with Alfa Mobility’s service during our recent move from London to Stockholm. Despite having had smooth experiences with them in the past, this time was nothing short of a nightmare.

From the outset, we made it very clear that due to its size, our sofa needed to be moved via the terrace on the first floor and that the movers had to be appropriately equipped for this. This was not a new situation—Alfa Mobility had previously handled the same task without issue in 2021, bringing the sofa in to the flat. We even had a thorough video call with a representative in October, showing the sofa, terrace, and the height over the railing to ensure everyone understood what was required. My partner also emphasized multiple times that this was the only feasible way to move the sofa and confirmed these details over several conversations leading up to moving day.

On moving day, however, the movers arrived late, visibly stressed, and under time pressure. While the crew was nice and friendly, they informed us that they were not equipped to handle the sofa—completely contradicting all the reassurances we had received. One of the movers admitted that the information they had received about the task was inadequate and that they did not have the necessary equipment. This was baffling, as we had made every effort to communicate the requirements clearly, and Alfa Mobility had successfully moved the same sofa into the flat two years earlier with fewer crew members.

In a moment of panic, we managed to contact someone at Alfa Mobility headquarters. He acknowledged that this was a failure on their side and assured us that we would not be charged extra for resolving the situation. Relieved, we left for Stockholm, trusting that the company would follow through. However, to our shock, we received an email the next day stating that moving the sofa would cost an additional 15,000 SEK—on top of the 50,000 SEK we had already paid for the move. We are now left with an incomplete move, a sofa stranded in our London flat, and a shocking additional bill we had been explicitly told we would not incur.

This situation is deeply frustrating, stressful, and unacceptable. While the movers themselves were polite and friendly, the lack of internal communication, poor preparation, and added financial burden have left us appalled. We trusted Alfa Mobility based on previous positive experiences, but this time, their mismanagement, broken promises, and disregard for customer care have completely let us down.

We cannot recommend Alfa Mobility after this experience. Moving is stressful enough without such significant errors and unfulfilled promises from a company you’re paying a substantial amount to.

Hired Alfa for my move from Zurich to Stockholm. Couldn't have wished for a better experience. Both the loading and unloading of my goods went smoothly and were done in a timely manner, and the communication throughout the whole process was great and professional. I'll definitely use Alfa in the future.

Excellent service delivered by Alfa Mobility. Can only recommend using their moving services.

Useless and full of extra costs and higher prices than quoted that you will have to pay out of pocket since nothing is communicated in advance. They will be helpful for nothing, couldn't even handle a move within EU. Nothing good to say but if I said the bad I'd be writing for pages. Don't do it! If your company hires them, fight for an alternative or take things in your own hands to save some money.