Alexandra London Arvostelua 21

Very disappointed and feel misled. Waited a long time for the dress which turned out to be massive, made of poor quality material and had below par finishing with visible seams etc. Worst of all, they are either based or getting their stock from China. After multiple emails trying to get a refund, I am having to post it back to China at my expense to get the '30 day money back guarantee ' their site promises. I think they are hoping people will just give up. Extremely poor company, product and ethos. Do not buy from them.

This company is a scam. Item arrived today - not linen & looks nothing like the picture. Could kick myself for being so stupid & placing the order. Alexander Chinese scam should be their name. One star is too high. They should be reported for false advertising

Ordered a dress for my daughter.
It did not fit .
Was not the dress that was in photo.
Sent it back to address on return label. They said thats the wrong address and will not give me a refund .
Offering 20% off to keep dress.
Dont have dress as posted it .

Have just received my order of “Isla/ Relaxed dungaree jumpsuit”. It’s awful!
Firstly it was not denim as advertised (by saying ‘dungaree’;
Secondly nowhere, that I could see on website, did it tell you what the fabric content was.
The fabric is cheap and frankly horrible, my clue should have been on the price (buy cheap, get cheap).
Last year I ordered a dress and never received it and this year I thought I’d give it another go.
I received my order but very disappointed.
I will never buy from this company again.

The dress was nothing like the advert very poor quality material badly made and the size not true

Awful company, awful product. Avoid like the plague. I waited a long time for my dress to arrive. Claimed to be 100% linen but is 100% polyester. Bears no resemblance at all to the advertised product. No paperwork at all. Dress is not fit for local charity shops so going straight in the bin. I should have read reviews. Fake Trustpilot indication on their adverts.

Their advertisement is completely misleading. 100%linen turns out to be 100% polyester. Returns policy insists product is returned, at customer expense, to China. Product is poorly made with very inferior material despite the wording of their advertisement. There results in many emails going back and forth with no resolution for the customer.
Definitely do not buy from these people.

I will in future always read reviews on a Company I have not had previous experience of. The item I received is complete rubbish and only fit for the bin. I am getting nowhere trying to rectify the situation and have reported to Trading Standards.
Do not use this Company. It is a scam

If I could give zero stars I would, total scam, bought a dress from them at £39.99 and when it eventually arrived it was a piece of crap! Never buy from these scammers! They won’t give me a refund offering 10% and keep the rag, then 20% etc
Absolutely ridiculous that these companies can get away with this marketing

This company Alexandra of London is a SCAM. The items are made of inferior quality, massive sizes and NOTHING like you see on their site. Their clothing isn’t fit for purpose and not even fit for the rubbish dump.
Disgusting Company CROOKS!!
BUY AT YOUR PERIL!

As above- scam.
Update- items arrived, but poor quality and wrong size.

PLEASE PLEASE PLEASE do not buy from this company. My experience will teach me to read reviews before I order anything again. It took over 3 weeks for my order to arrive and it is absolute rubbish. I emailed the company to enquire how I could return it for a refund and was asked to send photographs and they would look at it and let me know how to proceed further. I did as requested and received another similar email. I then suggested that they stopped provaricating and just sent me details of how to return the item. I've heard nothing since. I will just have to put this down to experience and put the dress wear it belongs in the rubbish bin.

Scam AI company be aware.

Ai ads
Ai written back story
Fake products

Report and move on!

I placed an order for 2 dresses but when didn't receive any emails confirming order I was forced to email them and asked several times to cancel the order but every time was told I couldn't due to being at warehouse. Still not received and when checked, they were both still in China Not the UK as per website suggests.
Having read all Trustpilot reviews am going to report the Company to Trading Standards in the hope that they can shut the Website down and stop them ripping people off.
PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY IT IS A SCAM!!
I have now reported the website as a scam in the hope that it will be closed down and prevent other innocent people losing good money for fake goods!!

When my order finally arrived....Well, the material is terrible and the sizing is massive. DONT order from this company. Also no idea of how to return goods ...I give up and put this down to experience.

After a long wait, my dress has arrived today, 8th June!
The sizing is abysmal. My whole family could fit into it. I just cannot face the task of returning it, (no paperwork with it to refer to for Order Number etc)- so will have to put it down to experience.
How I wish I'd read the reviews first.
I hope other potential customers will learn from my big mistake.

I wish I read this company review before I placed the order on 17/05/2026 and I am still waiting? Every times I've asked kept saying it is in the transit!!!!!! What a waste of my time and my money.

This is a scam company, selling second hand cheap stuff from China. You can never get a return. Stay away of this company!

Sent me the wrong size shoes, tried it on with a 10% refund and still not agreed to process a return/refund. My guess is they are trying to clear stock as looks like they're going out of business but they are in breach of their policy. Will be reporting them to Trading Standards if no resolution in next 24 hours. Obviously no telephone number to discuss with anyone or address.

This is a scam. Don't waste your money. Items are not as advertised and they won't take returns or refunds. Terrible quality and items not as advertised.