Have been using alensa for 6+ years but recently they started despatching orders much slower. I asked them over the email why it happened twice and both times was ignored. Quite unhappy given my long... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have used Alensa now for a number of years, I find it easy to reordered my lenses, and they are usually delivered within 2-3 working days. Very satisfied customer, would recommend Alensa to anyone... Näytä lisää
I have to say, I was sceptical, I was looking for a specific pair of sunglasses and loads of websites were promising deals. Alensa had them for 50% off retail and at least a 25% better deal than the n... Näytä lisää
Yritys on vastannut
Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Alensa.co.uk
Yrityksen kirjoittama
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Yhteystiedot
Ashford, Kent, Yhdistynyt kuningaskunta
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,3
Erinomainen
4 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Reliable service
Easy to use with good product range. Reliable service with updates on delivery provided. Good packaging.
25. maaliskuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Alensa offers great products!
Alensa offer lenses and products at great prices. Their TopVue lenses are good value and better than more expensive brands. They are prompt and efficient, even when I have to return lenses. Recommended!
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Thank you, Simon! We're so pleased to hear you're enjoying our TopVue lenses and finding great value with us — that's exactly what we aim for. We look forward to seeing you again soon at Alensa.co.uk! Kind regards, Your Alensa Team
Vastaus yritykseltä Alensa.co.uk
Thank you, Olga! Great to hear your item arrived quickly — we always aim to make every order as smooth and speedy as possible. We hope to see you back soon! Kind regards, Your Alensa Team
Vastaus yritykseltä Alensa.co.uk
Thank you for your kind words and continued loyalty! Consistency is something we take great pride in, so it's wonderful to hear our service remains reliably efficient for you. See you next time at Alensa.co.uk! Kind regards, Your Alensa Team
Vastaus yritykseltä Alensa.co.uk
Thank you, Natasha! Quick and efficient is exactly the experience we strive to deliver every time. We hope to see you back at Alensa.co.uk very soon! Kind regards, Your Alensa Team
Everything is always excellent.
17. maaliskuuta 2026
Vastaus yritykseltä Alensa.co.uk
Hi Svitlana,
We’re very happy to hear that everything is always excellent.
Your support means a lot to us.
Thank you for choosing Alensa, and we look forward to serving you again!
Kind Regards,
Customer Service Team
Ordered contacts on Wednesday 25 March
Ordered contacts on Wednesday 25 March, Still no sign of product or any visible tracking on Saturday 28th March. Paid for delivery too. Awful service and no response from them either. Poor show. Don’t trust this company
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Dear Robert,
we are sorry to hear that you are disappointed with our delivery, and we do apologize deeply. We were unable to respond to your query earlier because we do not conduct business during the weekend. We have thus sent a response today, with all the necessary details regarding your delivery. As it takes 2-4 business days to complete the delivery, it is due on Tuesday. Let us know once you receive your parcel.
German instructions
It took a while for my eyedrops to arrive, plus the box and instructions were all in German! I had to use AI to translate and understand.
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Hi Anna,
We're sorry to hear that your order took longer than expected and that the packaging was not in a language that was convenient for you.
Our standard delivery time is usually 2–4 business days from the shipment date, although delays can occasionally occur depending on stock availability or logistics conditions. We always display estimated dispatch times during the ordering process and in the order confirmation so customers can see when their items are expected to ship.
Regarding the packaging and instructions, many of the products we sell are supplied directly by the manufacturer, so the language on the box or leaflet may vary depending on the production batch and the country of distribution.
If you ever need help with product information, instructions, or anything else related to your order, our customer service team will always be happy to assist you.
Thank you for your review and for choosing Alensa.
Vastaus yritykseltä Alensa.co.uk
Hi Moshe, thank you for your kind words. We're pleased to hear that our service met your expectations. We always strive to make every experience smooth and reliable. We look forward to serving you again. — Kind regards, Your Alensa Team
Cheapest price and fast delivery.
13. maaliskuuta 2026
Vastaus yritykseltä Alensa.co.uk
Hi Liz, thank you for your wonderful feedback. We're delighted to hear that our pricing and delivery speed worked well for you. Offering great value with fast, reliable service is what we aim for. Looking forward to your next visit. — Kind regards, Your Alensa Team
I gave them the wrong prescription…
I gave them the wrong prescription totally my fault, they offered me a regrind at no extra cost. I am very pleased with the result. Thanks Alensa.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Dear Jeff, thank you so much for your kind review! We're really glad we could help resolve the prescription issue for you. These things happen, and we're always happy to work with our customers to find the best solution. It's wonderful to hear that you're pleased with the result. We appreciate your trust in Alensa and look forward to serving you again! Kind regards, The Alensa Team
Very efficient service
10. maaliskuuta 2026
Vastaus yritykseltä Alensa.co.uk
Dear Helen, thank you for your kind review! We're pleased to hear that you found our service efficient. We strive to make every step of the process as smooth as possible for our customers. We look forward to serving you again! Kind regards, The Alensa Team
Easy to request
Easy to request, remember last purchase so it's just 1 click and done
6. maaliskuuta 2026
Vastaus yritykseltä Alensa.co.uk
Thank you for your loyalty Oksana and for highlighting how easy it is to reorder your essentials! We are delighted to hear that our one-click process makes your experience seamless and efficient. Providing a hassle-free service is always our goal, and we look forward to serving you again soon.
Kind Regards,
Alex from Customer Support
Having nothing bad to say about the…
Having nothing bad to say about the experience is the experience in a nutshell. Brilliant service.
6. maaliskuuta 2026
Vastaus yritykseltä Alensa.co.uk
Dear Mr Clark, thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with us. It's great to know that our service met your expectations. We truly appreciate your kind words and look forward to serving you again! Kind regards, The Alensa Team
My new contact lens supplier
Have ordered from Alensa a few times now, their prices are competitive, fast delivery and usually throw in a wee freebie which is a nice touch. Thanks folks!
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Hi Chris,
It’s wonderful to hear that you’ve enjoyed shopping with us several times now! We are thrilled that you appreciate our competitive pricing, fast delivery, and those little extra surprises in your orders. Thank you for your continued support, and we look forward to preparing your next package.
Kind Regards,
Alex from Customer Support
Vastaus yritykseltä Alensa.co.uk
Hi Sarah,
Thank you for your feedback. We are sincerely sorry to hear that your order has not arrived as quickly as expected.
We understand how important prompt delivery is, and we apologize for any frustration this delay has caused. We appreciate your patience and will work hard to ensure your next experience is much smoother.
Kind Regards,
Alensa Team
Good price and quick delivery
23. helmikuuta 2026
Vastaus yritykseltä Alensa.co.uk
We're happy to hear that you received your order quickly and at a good price. Thank you for your positive feedback!
Great Deliveries fast
Great Deliveries fast
Easy to order/ re order
Good choice quality
Good value
23. helmikuuta 2026
Vastaus yritykseltä Alensa.co.uk
We're happy to hear that you had a great experience with our fast deliveries, easy ordering, good quality choices, and good value. Thank you for your positive feedback!
Excellent service and very prompt…
Excellent service and very prompt delivery. Thank you.
23. helmikuuta 2026
Vastaus yritykseltä Alensa.co.uk
We're happy to hear that you received excellent service and prompt delivery! Thank you for taking the time to leave us this positive feedback.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.