Have been using alensa for 6+ years but recently they started despatching orders much slower. I asked them over the email why it happened twice and both times was ignored. Quite unhappy given my long... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have used Alensa now for a number of years, I find it easy to reordered my lenses, and they are usually delivered within 2-3 working days. Very satisfied customer, would recommend Alensa to anyone... Näytä lisää
I have to say, I was sceptical, I was looking for a specific pair of sunglasses and loads of websites were promising deals. Alensa had them for 50% off retail and at least a 25% better deal than the n... Näytä lisää
Yritys on vastannut
Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Alensa.co.uk
Yrityksen kirjoittama
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Yhteystiedot
Ashford, Kent, Yhdistynyt kuningaskunta
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,3
Erinomainen
4 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent lense provider
The best lenses provider I’ve ever used goods always despatched without delay.
2. heinäkuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Alane,
Thank you for the positive review.
We are happy to hear that we are your go-to lenses provider and and are glad to hear your orders always arrive promptly.
Your support means a lot to us and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Excellent quality
2. heinäkuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Malcolm,
Thank you for the positive review. It is very appreciated.
We are glad to hear you are pleased with the quality.
Kind regards,
Alensa Customer Service Team
Excellent 👍
9. heinäkuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Svitlana,
Thank you for the positive review.
We are glad to hear that you are satisfied with our service! 😊
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello Jaroslaw,
Thank you for the positive review.
We are glad to hear you are happy with our competitive prices and fast shipping. We truly appreciate your support and look forward to serving you again soon!
Kind regards,
Alensa Customer Service Team
Great price and product
Great price and product, delivered quickly. Would buy from again, many thanks
8. heinäkuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Gareth,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you are happy with the received product and our quick delivery.
We wish you a great day and look forward to serving you again soon!
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello Dora,
Thank you for the positive review.
We are glad to hear that you found our service to be excellent and that the parcel arrived quickly. Providing good service to our customers is one of our main priorities and we are glad to hear you are satisfied.
We wish you a great day and look forward to serving you again if you need anything else in the future as well.
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello Steve,
Thank you for the positive review.
We are glad to hear that you found our prices and service to be great and that you enjoyed our fast delivery.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future.
Kind regards,
Alensa Customer Service Team
Very prompt service and fast delivery
23. kesäkuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that you are satisfied with our service and quick delivery!
Your support is very appreciated and we look forward to serving you again if you need anything else in the future.
Kind regards,
Alensa Customer Service Team
Great offers on contact lens cleaning…
Great offers on contact lens cleaning fluids and always dispatch quickly. They suit my eyes and have helped them to not dry out during the day
3. heinäkuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Barbara,
Thank you for the positive review!
We are happy to hear that you are satisfied with the offers we have on contact lens solutions and quick dispatch. It is great to know that you have manged to find a suitable product among the ones that we offer.
We wish you a great day and look forward to serving you again if you need anything else in the future too!
Kind regards,
Alensa Customer Service Team
Contact lenses far better value than…
Contact lenses far better value than getting in my local optition- will Def use again
2. heinäkuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello,
Thank you for the positive review!
We are happy to hear that you are satisfied with the prices we offer and that you are considering purchasing again form Alensa.
Your support is appreciated and we look forward to serving you again in the future as well.
Kind regards,
Alensa Customer Service Team
A great company to order from
A great company to order from. I’ve been using them for years now. Very efficient.
25. kesäkuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Jonathan,
Thank you for the positive review and for being a loyal customer!
We are glad to hear that you are happy with our company and find our service to be efficient.
We wish you a great day and look forward to serving you in the future as well.
Kind regards,
Alensa Customer Service Team
quick delivery!
1. heinäkuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Daga,
Thank you for the positive review! It is very appreciated.
We are glad to hear that you enjoyed our quick delivery.
Kind regards,
Alensa Customer Service Team
Always fast delivery,Great price…
Always fast delivery,Great price ,better than most,I won't change from Alensa.co.uk. All in all Excellent service. Thank you .
6. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Hello Brian,
Thank you for your positive review and your loyalty.
We are happy to hear that you find our service to be excellent and are satisfied with the prices we offer.
We wish you a great day and look forward to serving you again!
Kind regards,
Alensa Customer Service Team
Perfect for sensitive eyes
I am wearing AIR OPTIX Night & Day Aqua for a couple of years. They are excellent. They seem to be thinner than monthly or every day contact lenses. My eyes are very sensitive, especially during the hay fever season, but these contact lenses are perfect and feeling very comfortable.
25. kesäkuuta 2025
Vastaus yritykseltä Alensa.co.uk
Hello Annushka,
Thank you for your positive review.
We are glad to hear that you are happy with the purchased contact lenses and appreciate your continued trust in the product and hope they keep delivering the comfort you have come to expect.
Kind regards,
Alensa Customer Service Team
Terrible communication, bad quality products
Ordered prescription glasses which arrived bent. I suspect this is from incorrect lens installation by Alensa, as I've never experienced this problem before with ordering prescription glasses. Alensa asked for them to be returned to them, which tracking shows they received within 2 days of me sending back. Alensa then told me it would take up to 25 days to process a repair, which, since the glasses I ordered were to replace broken glasses, is a very long time to go without seeing properly (this is in addition to the 13 days it took Alensa to send me the glasses initially).
I asked Alensa to process a refund instead so I could order the glasses from another supplier who would take less than 25 days to get me, which they agreed to do- in full. I then got an email from them to say that they will not refund the prescription lenses part of the order, only the frames. I'm now down the cost of prescription lenses due to no fault of my own, as well as a lot of time without any glasses.
Note that Alensa are based in Czechia which apparently adds a lot of delay to any customer service help that you need. Additionally, their support reps have often taken multiple days to reply to my emails, as well as ignoring me completely on occasion. As mentioned already, they changed their mind on refunding the glasses- despite two of their support reps saying I'd get a refund in full.
I'm sure Alensa will reply to this saying that customised prescription lenses are not refundable- but since the goods were faulty they should be refunded in full, not just the frames. It's really bad customer service and I would recommend against using Alensa for any prescription glasses, they are not a professional company.
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alensa.co.uk
Hello,
Thank you for sharing your experience, and we are sorry to hear about the frustration and inconvenience you have encountered.
We have carefully reviewed your case along with our management team, and we completely understand your dissatisfaction—especially given the delays, the condition in which you received the glasses, and the miscommunication regarding your refund. The situation was not handled as it should have been, and we fully acknowledge that our communication with you fell short of the standard we strive to uphold.
Please accept our sincerest apologies for the trouble this has caused. To make amends, we would like to inform you that a full refund will be issued for this order. A member of our team will be in touch with you shortly to discuss the details and ensure this is resolved.
We genuinely value your feedback — it highlights areas we need to improve, and we are committed to learning from this to serve our customers better in the future.
Thank you again for bringing this to our attention.
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello John,
Thank you for the positive review.
We are glad to hear that you found our services to be great and that you are satisfied with the prices that we offer. Providing competitive prices and a good service is important to us and we are glad that we met your expectations.
We wish you a great day and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello,
Thank you for the positive review. It is very appreciated.
We are happy to hear that your eye drops arrived quickly. We wish you a great day and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello Terry,
Thank you for the positive review.
We are happy to hear that you found our website to be easy to understand and that you appreciated the quick orders and the pricing of the products.
We wish you a great day and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that you are satisfied with our service and competitive prices, and that your parcel has arrived quickly.
We wish you a great day and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Vastaus yritykseltä Alensa.co.uk
Hello Mr. Bob,
Thank you for the positive review.
We are happy to hear that you found our website to be easy to use and that you appreciated the good packaging of our orders.
We wish you a great day and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.