Aldo Shoes Arvostelua 

I got two pairs of new shoes on Sunday from outlet collection of Niagara one Pair is defective the sole is damaged so I went to return them instead of focusing on defectives of shoes the lady at the place said no can’t return Becz when I tried shoes my woollen sock lint stick to sides of shoes at heel part haha lol 😂 which was crazy she didn’t take them because she said she can’t sell the defective shoes with a little lint which is removed and gave her she made me do it to remove so will take them but she didn’t so I talked to customer service and they understood and said If it’s defective she shouldn’t sell in the store and return them to company but that’s not happening in aldo stores running by a black lady she took other ppl returns and refunded not mine this is second time she is doing this last time I asked cust service and from Toronto they sent email to store for exchange of other shoes in past and today I understood what is discrimination by race and she is a racist and she wasted 1hr of time at the store . I complained on the store and her to the cust service and district manager should call me so let’s see what happens they said will send a label to send item back and process refund takes few days but fine better not seeing they idiot b!tch face again stupid fella never respect customer never get sales lady . Mind it. I took 4 pairs in a month and she still treats like that not fair, never again I will be going to they stupid store my boots cost 150$ if not why would I return the defective boots , I showed the defects on the sole she claims it’s my mistake to take them lol it’s store daily to keep item for sale as it’s defective they should Send to company or repair them to make perfect condition or toss away as defective but instead sold and didn’t accept to return is horrible and it’s terrible to speak that way and wasting my time . Never doing to aldo again in life 🙏🏿Till they change that mad lady from the store. No common sense stupid fella. I’d she got defective and didn’t get return what would she do can’t she think that way at least stupid idiotic brain of hers didn’t have a clue. She remove such sales person or manager whatever she is from that store to avoid this kind of reviews it’s on outlet collection Niagara aldo store again if anyone wants to talk or reply me much better to resolve the issue would be appreciated.

If I could give 0 stars I would. DO NOT buy from Aldo online because getting your money back is a nightmare. Customer service is a joke, the number on the website is just an automated message. They email you back days later, telling you to wait 30 days. Since this company has been taken over by Guest care it’s been a shambles. I just feel like they’ve robbed me for £120

I would give no stars if I could
First time I’ve ordered from this company won’t be ordering again have taken 2 months to process return & they are now saying not in original packaging.
Something not right about the Company AVOID
I’m having to reclaim through my Credit card as they have also kept my returned goods ( theft I call it )

Salve do due stelle perché i commessi molto gentili e disponibili !

Vi contatto per segnalare un problema piuttosto grave, riscontrato dopo appena un mese di utilizzo dall'acquisto di una vostra calzatura
( la prima " bolla " e comparsa dopo appena 10 giorni )
Utilizzo normale , uscite serali tutto qua

Il modello in questione e "BOOMERANG" una snikers acquistata nel negozio ALDO.

Presso corso Vittorio Emanuele ,130 , Salerno.
Nell'occasione porgo i complimenti ai vostri collaboratori molto cordiali e presenti che mi hanno guidato all'acquisto
Di questa snikers e un mocassino nero elegante in camoscio di quest'ultimo molto soddisfatto acquistati allo stesso tempo con pagamento con carta il 05-10-21

Tutt'altro per la snikers "boomerang"
Che presenta numerosi rigonfiamenti o "bolle" del tessuto esterno sparsi un po' ovunque che si e scollato con velati aloni di colore azzurro/blu Oltre questo la suola si e già scollata
Una cosa del genere non mi è mai capitata !
Vediamo cosa mi dirà il customer service !

Bad service. Does not respect customers! Takes the money but ships product 2 months later when online ordering.

mediocre at best. Overpriced; wore out fast. Disappointed. Won't be returning, or recommending the brand.

I bought a pair of Gwemma boots, do not waste your money. Less than a year later the zip has broken. They look good, but the quality is poor. Very disappointing as I really liked them.

pessima esperienza...intanto ho dovuto pagare 5 euro per effettuare il reso ( in altri siti è sempre gratuito) e a distanza di 3 mesi non ho ancora ricevuto il rimborso per le scarpe che ho restituito .Servuzio clienti pessimo. Da denuncia ....mai più

NEVER BUY FROM ALDOSHOES.COM or ALDO

I ordered a shoe in two different sizes. I used a 15% coupon. It took the first shoe over a week to arrive and the second over two weeks. In the interim, the shoe was marked down by 50%. When the shoes arrived, they both were a bit dirty and looked like they had been worn/scuffed on the bottom. I decided to keep the size 8, because I can't find another shoe in the color. I attempted to return the size 7.5 to the Easton Town Center location and was accused of wearing the shoes and they wouldn't accept the return. I have footage of my unboxing (which I will put on my YouTube video about this), so I can prove they were sent to me in this condition.

I called the customer service line to get a label for the return and to explain the situation. I also mentioned that the size 8 has a markdown sticker for $69.98. Aldoshoes.com made the decision to not honor neither the 50% markdown nor the price on the label that was placed on the shoes by one of their employees. So, in short, I was sold used merchandise--during COVID--which was shipped from two different stores. This exemplifies that this is common business practice for Aldo Shoes. I visited their Easton location to try to get this fixed, and they decided to insult me the first time and turn me away the second time. So, at the very least they owe me gas money, 2 hours of my life, and this company should be penalized for false advertisement. Anyhow, I can't wait to make a video on my channel about this messy situation. I will be sure to tag their IG as well. More people need to know about their disturbing, disgusting business practices--especially during COVID-19.

Ho acquistato dal sito ufficiale una borsa marca Aldo che era un regalo di compleanno per una mia cara amica, ma purtroppo l'articolo mi è arrivato ammuffito.

We bought a pair of shoes and since it was dirty the Manager at the checkout said she would clean it and after she started to clean the shoes it got more dirty or got blue smudges all over the shoes and she was asking us to take the shoes since it’s a final sale We said we could not take the shoes due the blue smudges which was done by her cleaning ( do not know how this happened all along she was holding on to the shoes, in fact her colleague accepted that the blue smudges were not there before her cleaning/wiping down the shoes for boxing it

We did not want to take the shoes and this manager refused to help us instead was raising her voice yelling repeatedly its final sale. She refused to take our feedback, refused to help us exchange or get store credit. I am unable to understand how I was to take the shoes which had blue smudges due to store managers cleaning

Meanwhile the check out lane got longer. I tried helping her and said you can help others and you can back to me with a solution. Instead she yelled at the other customers when they asked if someone else could help them.

We understand everyone has a bad day but being rude and refusing to acknowledge that the fault was entirely hers is unacceptable.
Finally another store manager intervened and offered us the option to buy a different shoe. We finally ended up buying a shoe for $130 instead of the original $79 !! But the whole store experience left us very disappointed.

Ho comprato un paio di décolleté nere di vernice le ho indossate 1 volta per andare a teatro al rientro la pelle all'interno era tutta scorticata e all'esterno consumate come l'avessi messe anni interi tra l'altro scomodissime, sono ritornata al negozio e la commessa me le ha subito cambiare senza battere ciglio nonostante ciò nn andrò più a comprare scarpe di questa marca

Worst company I dealt with never sent the order and issued the refund advising parcel was lost in post. Had bought shoes for someone on birthday and now I am left with embarrassing situation with no gift for her….they took 3 days to reply to my email and phone number provided didnt work. Not a trustworthy company save your time and money stay away.

Very poor customer service, returned a pair of shoes that were delivered on 10th sept and still have no refund

I ordered a pair of boots from this company. The zip broke after a couple of use. They refused to issue refund saying that the old company went into an administration and they are the new franchise. They are trading under same name and nowhere it says on their website that this is the case.

Terrible customer service

Aldo doesn't deserve a even one star but unfortunately there's no option for no stars :(
Really bad customer service at Bluewater store

Ordering experience and shoes are fine but return experience is terrible. I ordered 3 pairs of shoes that all shipped in separate boxes...I wanted to return two of them but I only got one return label. When I contacted the chat to ask for a new label (which took hours to get a real human), the chat rep told me I should print out two copies of the same label and put them on two boxes. I did this and went to UPS and they told me this was completely incorrect. You cannot use the same label twice.

My experience with Aldo in malls has usually been good, but it's clear that during the pandemic this company is going downhill and doesn't care at all about their online shopping experience or customer support. They have a crappy online chatbot named "Bensa" which I assume is named after the CEO - what an egotistical joke. Leadership needs to get their act together...maybe hire somebody to run the company who actually cares about customer experience if they don't want this brand to go completely bankrupt.

Do not go worck at 877 hodje st never got treated that bad.From all the familly members warehouse worckers to the office manager.I dont know if aldo knows they have there own union

Delivery is standard, quality over priced and customer service non existent.
You have to chase refunds, tracking shows returns are delivered but they still make you wait 14 days before they look into your refund.
Frustrating company to deal with

I bought a aldo shoe in Dubaj and the quality of the shoes was too poor. It was useless after 2 weeks. The leather starts to tear.The quality isnt value for money.