Overdue repayment – repeated delays
I invested in a fixed-term loan note which matured in December 25.
At maturity, I was contacted and asked whether I wished to reinvest. I declined and formally requested repayment of my investment.
A repayment was then scheduled; however, no payment was made. The explanation provided at the time was “payment issues,” shortly followed by the business closing over the Christmas period. Since then, I have repeatedly chased for confirmation of when repayment will be made, but no firm repayment date has ever been provided.
Interest payments, which continued after maturity, were also delayed and only resumed in March. Whilst some delayed interest payments have now been received, the principal investment itself remains unpaid.
An account manager was later assigned following escalation of the matter. However, after one meeting there was no meaningful follow-up or ongoing communication. Further delays and lack of updates have regularly been explained by staff being “out of office,” which is not an acceptable response given the seriousness and length of the delay.
The main concern is not simply the delay itself, but the overall lack of transparency, accountability, and proactive communication throughout the process. Despite continuous follow-ups from my side, there has still been no clear commitment or confirmed repayment timeline provided.
Based on my experience, the process of taking investments appears to be handled far more efficiently than the process of repaying investors once the investment reaches maturity.
I would strongly advise anyone considering investing to fully understand how repayments are managed in practice, particularly where agreed timelines are missed and communication becomes inconsistent.