Alamo Arvostelua 

Carjet Car Rental - Disappointing Experience**

I have left this review in relation to Alamo car rental affiliation with Carjet.com. Is Almo aware of refunds not being issued and the total lack of customer support available on Carjet..

I recently booked a car rental through Carjet for 6 days at a cost of £141.58. The vehicle was to be supplied by Alamo Car Rental. After completing the booking, I received a confirmation email that stated a credit card was required for the rental. Unfortunately, I do not have a credit card, so I had to cancel the booking.

The cancellation took place less than 2 hours after making the booking, yet I was informed via email that no refund would be issued. To make matters worse, there is no email address or phone number available to contact Carjet for support.

This experience has been shocking and extremely disappointing. I can't believe the lack of customer service and support provided by Carjet. I would strongly advise others to be cautious when booking through this company.

Avevo prenotato un auto da Edimburgo a Manchester e l'addetto di Alamo, mi ha addebitato in modo truffaldino delle coperture assicurative non richieste. Truffaldine perchè, contrariamente al collega di Manchester, non mi ha chiesto nulla. Me ne sono accorto dopo due giorni quando mi hanno inviato la fattura di 33 sterline. Non sono stati trasparenti e ben consapevoli di quello che stavano facendo.

Absolutely a disaster!!! Left with my three kids in the middle of nowhere without a car at 9pm in the evening!
No phone number to call, no one to answer. Paid £660 for this “experience”!
Don’t use this company!!

The unacceptable customer service my party and I experienced at the Waterloo branch of Alamo Car Rental on 18th August 2025. The treatment we received, particularly from the manager, was appalling and has left us deeply dissatisfied with your service.

Firstly, the entire car rental process was one of the worst customer service experiences we have ever encountered. The staff, especially the manager, were extremely rude and made no attempt to apologize for their numerous mistakes. Initially, the address provided to us for the car rental was incorrect. Alamo failed to update the booking address with any third-party vendors, leading us to the wrong location. Despite this being an error on Alamo's part, the staff blamed us for not verifying the address, even though we followed the instructions provided by the third-party vendor.

When we eventually arrived at the correct address, we discovered that my booking had been given to another customer. This meant that the car I had paid for was no longer available, and it was the only car left for the day. Consequently, we had to wait for another two hours until the other customer returned the car, causing us to miss our scheduled commitments. Throughout this ordeal, no apology or support was offered to us.

Additionally, I have deep concerns about the security and management of customer information at this branch. My booking details were swapped with another customer's, raising serious questions about how securely our personal information is handled. This is a significant breach of trust and data security.

While we were waiting in the office, we were given no updates or communication regarding the status of our rental, which only added to our frustration. The manager, instead of addressing our concerns, was seen verbally abusing a staff member, calling him an idiot and berating him for mistakenly double-booking the car or assigning our booking to someone else. This unprofessional behavior was conducted in front of customers, further adding to our distress. At no point did the manager greet us or offer any form of apology for the inconvenience we were experiencing.

The entire experience was a clear demonstration of terrible customer service and a complete lack of professionalism. Given the rudeness of the staff and the chaotic way the branch operates, I cannot, in good conscience, recommend Alamo to anyone.

I hope you take this complaint seriously and address the issues within your Waterloo branch. Such poor service reflects badly on your company and undermines customer trust and satisfaction. Additionally, I urge you to review your data security protocols to ensure that customer information is protected and not mishandled in the future.

Service representative Geee was excellent--friendly and efficient. Much better than the rep who checked out the car.

Palma airport collection of a Jeep SUV. Pick up was easy, staff were helpful, spoke great English, polite and allowed us to take time checking and photographing car for any damage. They encouraged it and showed us how it would be checked on return by them. Car was easy to drive, clean at pick up and very economical (we had for 10days in Mallorca and used everyday staying in Pollenca. We barely used 3/4 of a tank and did the airport runs in this too).

Drop off was even easier than collection. Special mention to Oriol who again was very welcoming, talked us through the return checks and then explained the paperwork to hand car over. Very quick and efficient…and friendly! Was nice to have all staff smiling and happy to help as often think customer service is dead!

Will 100% book with Alamo again for Mallorca car hire. Good value for money, friendly and supportive staff and easy collection and drop off.

First time booking through Alamo and we certainly won’t be again. Booked a car for Belfast Airport, paid in full however when we got to the airport we informed it had been cancelled and they didn’t have a car for us. This left our and our 1 year old baby stranded in the airport. Alamo were useless and only said how there was nothing they can do. Impossible to get through to them to get any other information.

**Review:**

I had a terrible experience with Alamo at Vancouver Airport. Despite booking and paying in advance, I waited over 3 hours for a car due to their car wash being down. The manager was rude and unhelpful, offering no solutions. The car I received was old and faulty, with no working phone charger, making navigation impossible. After wasting a day trying to swap the car at another location, I was stuck with the same vehicle for the entire week. Upon return, I was unfairly charged $800 for minor damage that wasn’t properly inspected when I picked up the car. Overall, the service was appalling, and the staff, particularly the manager, were unprofessional and dismissive. I will never use Alamo again.

Slecht, ruim 2,5 uur in de rij gestaan. Ze hadden te weinig auto’s en smeerden een upgrade aan. Wachten op een reeds betaalde auto duurde langer dan de gehele vlucht. Echt waardeloos dit. Nooit meer met deze maatschappij!!

Rented us a vehicle with faulty clutch. Clutch failed within 7 miles. Had to be towed back to airport. Was told by agent that the clutch was covered under warranty. When we got towed back was met with surly agent who said we "broke" the clutch. They charged us £2000 initially and then another £170 for administrative fees and if we don't pay, we'll be blacklisted and unable to rent a vehicle from them or affiliates. DON'T USE THEM!!!

Booked car specifying an automatic via consolidator/compariosn site VIP Cars, to collect in Girona, with Alamo. Impossible to find a figure for extra driver or for full cost of all the insurance upselling. When arrived to collect, was told that there was no auto available so was obliged to hire a more expensive electric and of course all the extras were very costly. Not happy.

Was very impressed with the alamo service that helped our family have an amazing usa road trip.
Valerie in the San francisco airport branch was very knowledgeable and provided great advice and help with an upgrade to SUV and simple return without petrol top up.
The Jeep Grand Cherokee provided great comfort during long drives as well as being brilliant on the tight Lake Tahoe and Yosemite roads.
Drop off at Alamo LAX was very efficient as well.
Cheers Alamo and Jeep for memorable road trip holiday.

Fantastic service in Majorca!

DO NOT USE THEY ARE FRAUDULENT
I returned the rental car in France and all was fine they said the deposit will be returned today. It’s now been 3 weeks and they say they have returned the deposit and they definitely haven’t I HAVENT GOT THE TIME TO BE CHASING FOR MY MONEY BACK AND I SHOULDNT HAVE TO. I will report to bank and trading standards!!!! Terrible.

During our reantal period, the roof of the car is leaking water. When we return the car and tell them about this issue.
After a phone call with the manager, the staff tell us, it is oke. So we left and take our plane.

After 1 month, they charge me GBP 2500.-
And this is what it said: "Incident Details: Scrape and dent on roof of vehicle found upon inspection, they reported on pickup that roof was leaking water."
And it was US tell them the car roof is leaking. I don't know how I can damage the roof.
This campany treat an honest customer with a fine of 2500 GBP.

Thought we were hiring a standard rental car on their website.
Got an email telling us where the car was.. on this road.. up a hill... between these other streets
Turns out it was enterprise car sharing .. car sharing company.. not what we booked. Car was near empty on fuel and dirty

So they run a car rental shop at Stansted Airport, where flights land until midnight, but close the shop at 10PM. Yet they ask for the flight number but I guess it is just out of curiosity, because they do not wait for you if flight is delayed and not even try to contact you. First time in my life I get to the shop 75' late (not 3 hours) and nobody is there.

Unprofessional and more or less its fraud

Arrived with flight and have been waiting for 30minutes to pick up my car. Queue is enormous. One person checking in. Two people in the office doing nothing. Never again

Rented a car in Greece and paid £300 deposit and these scumbags have messed me around for 2 months telling me they’ve sent it back to me and they definitely haven’t, also they keep telling me I’m not on their system so they can’t do anything.
They’re now not replying to my emails.
Do not use them at all costs.