Aivi Arvostelua 

Initially, my experience with your service was positive. However, over the past 15 to 20 days, the app has been severely malfunctioning—I was unable to add items to my cart or view my cart to complete purchases that i needed urgently. While this issue was eventually resolved 3 days ago after multiple unhelpful phone calls and email exchanges, the significant delay severely damaged my experience.
​Most recently, I placed Order #600466671 on October 28, 2026, containing two items. The first item was scheduled for delivery on October 29, and the second between October 29 and November 1. As of today, I have received neither.
​The courier contacted me to confirm my address, which I provided immediately. Shortly after contacted back to inquire about the delivery he stated he could not deliver today and they'll arrange another delivery driver (which is not my business as a customer). When I checked my order status, both items were updated to "Delivery Rescheduled / Unexpected Delay" with no explanation or clear timeline.
​Given that I have already experienced two previous order cancellations, this continuous lack of reliability and poor communication is unacceptable. Please provide an immediate update on the status of Order #600466671 and confirm when I can expect final delivery.
Very poor experience which i never expected from the app that I'm loyal to.

Order # [RB 700 000 1916
I’m following from Sep 28 writing about Order #[RB 700 000 1916] placed on.[28 Sep 2026]

The product was [returned ] on and as per your policy I am eligible for a full refund. It has been [15 days / 1 month] and I have received no refund and no clear answer.

Your app shows "refund initiated" but nothing has come to my account/bank. Your support team keeps giving fake promises and closing tickets.

I am writing to formally file a severe complaint regarding my recent order. The items I received are completely unacceptable. Instead of a matching pair of shoes, I received two completely different shoes in terms of color and design (as clearly shown in the attached photos). One is dark grey/black and the other is white.
To make matters worse, your customer service has refused to process an exchange or accept a return for a full refund. This is completely unacceptable business practice and a violation of consumer rights.

I demand an immediate resolution to this issue—either by sending the correct matching pair or issuing a full refund immediately. Otherwise, I will escalate this matter to consumer protection authorities and share this experience publicly.

I have ordered here many times and my experience has been fairly ok except this time when they said that if we use ENBD card, we get an additional discount but the total purchase should be AED 500. I added items worth AED 500 to my cart, there is no discount. So I call them, they ask me to send an email. I email them. They respond saying that the minimum amount is now AED 1000. I thought that its still a saving and I add items worth AED 1000 and no discount. I email them again. They send an automated response to take care of the matter and there has been no update.

If you are not sure of what you are doing, why waste consumers time? There are many apps to buy things with most of them offering attractive discounts. By being inconsistent and irresponsible, you are losing customers.

Good luck

As usual, the delivery is late again. You promised a specific date, but there hasn’t even been an update. Really, this is already the second time? Please improve your service and communication, as repeated delays like this will only result in bad reviews from customers.

I received a stained shoes and the customer service was helpful I want to name Ahmad specifically for his gentle approach and quick problem solving skill

I made an order and it came with 4 deliveries. One of the t-shirt i bought, i kept to wear for a function (usually new items does not have any issue), unfortunately when i was checking the item, it was somebody returned item even without tag and with big faded mark. i never order online again from them

The delivery was deleyed however,the courier provided good service.

I’m very happy with my Naturalizer Everly Pointed Toe Pumps, but what impressed me even more was the way the company handled my order.

The original delivery date had to be changed, and I really appreciated receiving an email before the order was shipped, clearly explaining the delay and providing a new delivery date. Even better, my order arrived exactly on the revised date they promised.

This may sound like a small detail, but to me it says a lot about how a company respects its customers. Delays can happen with any international order — good customer service is about communicating honestly rather than leaving the customer wondering.

Everything was handled professionally and transparently, and the shoes arrived in perfect condition. The Everly pumps themselves are beautiful, elegant and very comfortable, especially considering the pointed toe.

A company that communicates well, keeps its promises and respects the customer’s time is a company I’m happy to shop with again. 👏🏼🤍

A genuinely positive experience from purchase to delivery. Highly recommended.