Airtable Arvostelua 146

I had a very disappointing experience with Airtable’s sales team.

What was more frustrating was the lack of professionalism in the sales process. During calls, I was presented with an attractive offer and encouraged to renew under the Enterprise Scale plan. However, after a long delay, the official offer sent via email was completely different from what had been discussed.

This change only came after my initial Enterprise contract had already expired, which put me in a weak position and felt like it was being taken advantage of.

Overall, this experience has significantly impacted my trust, and I would not recommend dealing with their sales team based on my experience.

If want to go with airtable, go with start up plans for not more than few months only and do not touch the sales team.

Very deceiptive billing, auto-updating seats throughout the month and not prorating it back. Also no option to block the amount of editor seats without notifying the admin.

I have been using Airtable for years with absolutely no problems. With their massive AI introduction, AT went from my favorite app to the most unreliable one becoming incredibly laggy and behaving in a way I have never seen: filters, attachements and other basic functions that I've been using for many years just don't work anymore and it screwed up my accounting system. AT has become unreliable AI slop. Will go back to good old reliable xls spreadsheets. What a mess.

Airtable would not give me sensible access to my data outside of Airtable. Support was maddening and wasted weeks of my time just to find out that Airtable finds its limitations acceptable and they do not care that I cannot get my attachment data from them without one-attachment-at-a-time attention. I have 100's of attachment files. They promise access on the surface, but the methods they promise, don't work. One would have to spend a lot of $$ to third party vendors to have hope of getting their attachment data in a reasonably useable way, and I saw no reason to believe that it would actually work. Now I'm stuck paying Airtable $240 a year if I want to continue to use the investment of my data in their base without tremendous time and effort to move it to another service or app.

That said, their basic, very limited in customization user interface is very nice for basic, on-the-fly data management. HOWEVER, if you want ANTHING more, stay away from Airtable. DONT LISTEN to what they or anyone says online will result in such things as acceptable custom reports, custom data crunching, custom merge documents, etc. For example, because I couldn't get my attachments out of Airtable in a useable form. I was forced to use their supplied extension, Page Designer, to produce merge forms that needed images from my attachments. Page Designer is extremely limited in customization features, maddingly unstable, and horribly underdeveloped.
I am extremely disappointed, stressed and angry to have spent so much time and effort on this issue, only to realize that my trust in investing years of data in Airtable resulted in my being stuck with their pathetic limitations because I cannot find a way to get my valuable attachments out of it and into another database manager without spending a lot of money or spending loads of time doing it click-by-click, attachment by attachment. I was subjected to two grueling weeks of many levels of incompetent, uncomprehending support systems and personal that did not seem to care that Airtable would do users this way.
If you do a little online research, you will see recent, significant management changes, Airtable's acquiring an AI company, very significant employee layoffs and ambitions to abandon the smaller customers for bigger ones. Let’s see how that works out for them, considering my small potatoes, hobby user experience. Can you image how such an experience would affect a large company that depended on their data and the use of it?

Beware, this is a predatory scheme. If you sign up for a free, they make it virtually impossible to change or cancel your account. And then once they start charging you, they make it virtually impossible to stop it. They obscure which credit card they're charging and they obscure the name under which they will charge. They offer no contact.

STAY AWAY! YOU WILL BE A PRISONER! A company that was formerly trusted and we used for over 10 years and now is a huge scam. As others report, they randomly charge the credit card on our company account, $35,000 over the past three months when for YEARS our bill has been $10k a year. All we asked for is an explanation of the bill, they can not and will not provide. We've begged, emailed, asked for calls and they for months say they are collecting info and keep charging us more. Becuase we've integrated their system so much into our business we feel imprisoned by them. I can't believe how quickly we went from loving to absolutely despising the company. Complete trash.

The tech itself is solid for relational data, but the "user management" system feels like it was designed to maximize accidental billables rather than workflow efficiency. Trying to distinguish between a "guest" and a "collaborator" is a constant bottleneck that leads to unexpected charges.

Shittiest website. don't recommend

Good software. Service sucks!

I just need to update my credit card details. No can do. Why? Who knows?

Super, super, super annoying.

nazi services.

Fantastic platform for their creators not fopr the users! Unneceseraly complicated. not good explanations. and it turned my usage automatically to free trial without asking me.

If you are a small and growing business read this review first!!!
The tool is great, but I've been tricked into using it and now as our company is growing a bit I need to consider buying a premium account which I did not mind before discovering the prices!
20$ per user per month from $0 to $1'440. We are 6 people so it would now be more expensive than our Office 365 licenses.
Of course we will not pay that.
If you are reading this review reach out to the team at Stackby (use the contact form), they offered me a special discounted price to get me a client (and there tool is equivalent to airtable).

This company is a scam . You pay for portal and they take randomly huge amount of money on your bank account at the end of the month saying you didn’t invite people as guest but as collaborator . They make the worst users management system on purpose to trick you and steal from you. I would strongly recommend to find another option and ask yourself , do I really need this ? 99 % of the time a sheet is fine and you will not be stolen . I regret BADLY giving it a try

It doesn't do anything that can't be done with Excel and a bit of SQL. Documentation is scarce and contradictory. Automations don't work. Triggers are broken and can't be assigned to a button. It crashes at least once a day. Interface doesn't make any sense and appears to have been designed by an ape. I can't find a single good thing to say about this piece of garbage.

Para mi ha sido un libro en blanco que poder desarrollar todo un CRM. ADVERTENCIA!! Hay que configurarlo desde 0!! Pero si sabes lo que quieres y como lo quieres, te puedes crear el mejor sistema del mercado. No sera rapido…. Pero con la ayuda de Gemi** y Chat***, puedes lontar scripts, automatizaciones, etc…
Yo tenia presupuestos de 60k para crear mi CRM, ahora gastare solo 5300€, 5000€ en una ayuda de programadores para acabar de perfilar y 300€ hasta que empece a utilizarlo.
Esto es como todo, si quieres la bicicleta alquilada con todos los extras pagaras 1500€/mes , si pides que te la hagan 60k mas un extra mensual, aqui te lo haces tu por 100€ al mes.

A great tool and customer service were very helpful when I have issues. Notably Kris, Lenin and Mariano!

I was considering using this as a CRM for the company I work for, so set up a free trial to see what it can do. Trial was coming to an end, so I went to cancel it. Nowhere in the account is there an option, and the FAQs advise changing to the free plan to cancel - great. As soon as I clicked 'Change Plan' it deducted $240 from my automatically.

Emailed support (a bot most likely) and got a canned answer requesting more info. It's telling me up to 15 working days to get a refund. That's if it actually does what it's supposed to - after I provided the information requested, no further responses - never again.

Airtable is probably my favourite software. I run my whole business on it, keeping track of projects, customers, issues, invoices, etc. etc. It's like Google Sheets, but way more powerful, and more intuitive to use. It's the best-designed app I've ever used to be honest.

Absolutely terrible! First you get directed to an FAQ. Which is not quick answers as it should be. The bot(s) replied to my email three times with a "we'll get back to you shortly". Finally my email was replied to and it still didn't answer my question. WOW! Do better, please.

Absolutely terrible.
Notification spam, AI features being pushed left and right, no mobile option for settings, terrible functionality. Do not use