AirRide  Arvostelua 66

Unfortunately communication had been really poor from airride I never received an email or confirmation when I bought one of there products and then heard nothing for weeks until I received an email yesterday saying they were ready to dispatch, honestly
Thought I’d been scammed

Ordered a bespoke air suspension kit in November 2025 through my garage. Kristine confirmed a 6-week lead time.

The off-the-shelf management pack arrived promptly.

Over the following four months, the delivery date for the brackets was pushed back three times: first to early March, then mid-April, then late April. Each revised date was only provided after my garage chased for an update. At no point did AirRide proactively communicate a delay.

When we requested a cancellation and refund, Phil responded stating this was a bespoke order exempt from cancellation, and that no refund would be given. Three further emails from me currently unanswered.

During this process I checked Companies House and discovered the order confirmation references "AirRide Direct Limited, Registered in England 13188991" - a company that was dissolved in June 2023, over two years before my order was placed. Payment was directed to a different entity, Airide Limited (12175563), which has failed to file accounts since 2022 and is currently subject to a proposal to strike off. I also note that a brand new company, AIRRIDE LTD (16394285), was incorporated in April 2025 at the same Norwich address, days before a predecessor company was dissolved.

All good thank you

Great quality item, prompt service and really good customer care from Kristine

good advice and help to buy correct items

Great products easy to fit and make a big difference to ride comfort and ride height.

Very helpful in provding me with the correct airline for my car.

Well packaged and delivered on time

Absolutely terrible service - I ordered and paid £1350.00 for an Air Ride system with a customer booked in for it fitting a week later and found myself chasing up the order due to no notification of delivery only to be told all the admin team had gone on holiday so after numerous unanswered emails and phone calls to an outsourced call handling company eventually received half the kit in the afternoon of the day my customer was due in then received the remainder several days later so a days work down the drain and a very disappointed customer who now has to re-book into my already overloaded schedule- and not even an apology from Air Ride - appalling service

Very quick with the order and delivery.
And helpful with my many enquiries

Great product and quick service

Fabulous communication

Fast efficient service, made sure I had everything needed for a complete setup. Safely packaged items and fast delivery. No complaints, would defo use again in the future.

Fantastic service thank-you.

Completed the order within 10 working days.
Responded to emails and questions efficiently.
All in all good service.
Still yet to fit,waiting on local garage

Super fast delivery and great quality item supplied. Thanks.

I am still waiting for payment of the the county court judgement 425MC288 made against the proprietor and his company for the non supply of my airbags which he sold to another customer while my parts were at his premises in 2023. Beware you will not be able to pay by credit card so will have to rely on the courts for protection if anything goes wrong. In my case this has not worked so far.

Contacted airride for a price for new front struts as one is leaking, Kristine suggested I try a new set if O rings first which I ordered from stock. These have cured the problem For only £15 rather than £800 for the struts. Also followed up the order With a useful fitting guide pdf. Great service all round

Excellent service, ordered from them before.

The part came really quick and the advice was spot on.