Airport Pickups-london Arvostelua 

If I could give this company a zero rating I would. I booked an airport transfer for my daughter and when I didn't receive a confirmed driver 15 minutes before the scheduled pick up, I contacted them to enquire where the driver was. They then took 30 minutes and 7 repeat phone calls to clarify that the driver was 2 minutes away. By this time the transfer was late and when the driver contacted me he was an uber driver who then had his trip cancelled by Airport Pickups. We ended up having to pay another larger amount to the uber driver as we were left with absolutely no choice but to use the Uber as by that time the scheduled pick up had lapsed by 25 minutes.
Airport Pickups-london is now not willing to cover any additional costs despite following the e-mail request process for compensation and are saying that the Uber driver cancelled the trip. If we wanted an Uber we could have booked one in the first place.

Khalid was the best, smooth ride in about 45minutes. picked me up at national theatre to heathrow t2 on a very hot day in london with public transports having a few troubles and cancellations.

I had a great experience with driver Santokh. We ended up getting through customs and baggage earlier than expected and Santokh gladly accommodated to an earlier pickup time with little notice. The entire experience was very simple and enjoyable.

It gives me no pleasure to give any business/service a 1* review. The good points first- booking was simple, driver was at the airport on time, quality of the driving was acceptable between collecting my elderly parents at Heathrow and arriving in Bath. On encountering roadworks and traffic in Bath things fell apart. The driver called me (waiting at home) with the following: he is stuck in traffic; the road is closed; he cannot turn around; he suggests dropping my parents (aged 80 and mum on crutches) on the side of the road and I can make arrangements to fetch them (!!!!!); he yelled at me when I suggested a route (as I actually live in the city and am familiar with the area); driver hung up on me mid conversation. On finally arriving, he remained rude, confrontational and aggressive, refused any assistance and told my husband to ‘just take the bags and go’. I relayed the entire experience to management privately via email giving the driver an opportunity to respond/explain. He denied all allegations (despite there being 4 witnesses to events as they had unfolded). Management have to date (despite the exchange of numerous emails) failed to apologise for this appalling experience. If you’re reading this, I’d strongly suggest moving along and selecting an alternative option.

I decided to use this company based on reviews. Here's my problem. Several emails back and forth - California and the UK. We needed two transports - one from Heathrow to our London hotel and then from our London hotel to Southampton. Prices in emails, told the quote was incorrect, another quote given and then an invoice for both transfers, with different prices. So what do you believe. Printed off the invoices and we left on vacation. Dropped off at our London hotel and paid the driver cash, told that wasn't enough. Took out my invoice, showed it to him, told it was wrong. I asked him to call his boss. His boss proceeded to tell me that the invoice was wrong, argued with me and to get rid of the situation, we gave the driver 10 more pounds. Knowing that this was the same company that we were using five days later - you cut your losses. The cost to Southampton did not match the invoice. I wouldn't trust this company again.

Our driver Santokh drove us both from the airport to the hotel and also back. He was great both times, on time, friendly, clean car, and so helpful. Our ride into the city took a long time because of an accident and he was open to taking us straight to our first sight-seeing location of the day instead of the hotel.

Very easy to book..on the day our driver Sukh was very helpful and professional. Very nice, clean and comfortable vehicle. Would definitely recommend.

I was left stranded at City Airport despite booking days in advance. I said I needed a baby seat for my baby and I checked in on this aspect of my booking and yet they sent a driver without a car seat. They said there was a switch or driver but failed to give me any notice. If I’d known even when I landed as opposed to an hour later when the pickup was due, I could have made an alternative arrangement. The lady tried to say I should just hold my baby for the hour trip despite that being a risk to my child’s life. Child seats reduce death in a crash for babies by 70%. It’s physically impossible for an adult to hold a baby throughout the impact of a cash. I think it’s unacceptable to try to force this on me. Instead I chose to be stranded by myself with a baby and suitcase, which was horrible. Also note there was no apology.

Excellent experience with Airport Pickups London! Our driver, Santokh, was punctual, professional, and incredibly friendly. He arrived on time, helped with our luggage, and made the ride smooth and comfortable. He was knowledgeable about the city and provided outstanding customer service throughout the journey.
There was even water and snacks ready to go in the van.

The vehicle was clean and comfortable, and the entire pickup process was seamless. After a long flight, it was a relief to have such a reliable and courteous driver waiting for us.

I highly recommend Airport Pickups London, especially if you have the opportunity to ride with Santokh. I would definitely use their service again.

Punctual and smooth ride

We had a great experience with pick up from the airport to our accommodation. Santokh, our driver was punctual, helpful and friendly. His car was immaculatetly clean and comfortable. The service was reliable and we would definitely use this driver and the company again.

Very good, driver there when stated, courteous and friendly. All together a very pleasant drive home

Very nice clean cab and very kind and nice driver we had

Can thoroughly recommend this company. Booking was really easy, they made contact via WhatsApp more or less straight away. Double checked information to make sure all was correct. We arrived earlier than anticipated, contacted the driver and he came to pick us up almost straight away. Very clear directions where to meet. Pick up vehicle was really clean and tidy and the driver was very personable. The rate charged was also very reasonable.

As usual perfect service to the airport, never had anything but extremely good experiences with Airport Pickups

Excellent service … very professional

A few 5 star rides back to back; drivers were waiting for us and were very pleasant and helpful.

Excellent, friendly and efficient service.
Thank you