AIR MILES Canada Arvostelua 

I was trying to redeem the points on my BMO Mastercard and merge with my regular collectors card. I ended up going back and forth between BMO and Airmiles with each representative saying it had to be resolved with the other party. My BMO credit card is solely under my name, but for some reason Airmiles is saying the account is under somebody else's name. I've been a loyal supporter and client for almost 10 years, which is quite a long time, and to be told that I can't be helped, This isn't acceptable. This situation has made me come to the realization that I don't even want to be an Airmiles collector anymore, and I no longer want to support them.

I never saw anything I wanted to redeem my points on, but yesterday I found something, so I was really looking forward to redemption. Airmiles reps refused to escalate my concern to a supervisor, which leads to problems never reaching resolution. It's something that's very frustrating because to me it says they don't care about their clients.

To get points, you have to spend $25, and that will give you one point. It's a lot of money to spend for the value you're given, especially since I leave feeling undervalued, don't have access to my account, and my points feel like they're now lost forever.

Would I recommend Airmiles to anybody? Not anymore. They didn't help me, so I don't think they will help you if you ever need it.

Bonjour, le 14 décembre 2020, j'ai contacté Air Miles pour faire des réservations pour 2 couples . Départs et retours de deux villes différentes . Une destination avec des billets payés en 2019 pour des vacances en 2020 mais remis en 2021 à cause de la Covi-19 . J'ai parlé à Stéphan Soucy qui m'a donné un service impeccable. Accueil et écoute respectueuses. Il m'a expliqué que les informations changent souvent et m'a mise en attente pour consulter ses supérieurs et régler adéquatement la situation. J'ai apprécié son professionnalisme , sa bonne humeur, son contact facile ,sa façon d'expliquer simplement les démarches, les étapes ,les imprévus. Merci beaucoup Stéphan. Nous restons positifs pour aller aux Iles de la Madeleine en 2021.

Not worth the time and effort. Takes me almost 6-7 months to earn $10 to use and that is with using it faithfully every day with a min purchase of $20 to $30.00 which is only worth .10 cents for a airmile. Funny how they do not pay up faithfully on the bonus airmiles. You have to go on line to check and they want you to confirm purchase time and sponsor but only after several months has passed that they are missing. So you have to make sure you have documented every purchase to confirm if they paid you.

There are restrictions and fees at every turn and customer service is neither helpful nor available when needed most. The airlines also treat customers who redeem Airmiles as expendable bumping to different seats and flights at the last minute. The program really need a comprehensive overhaul if it is to remain relevant to consumers. There are so many better rewards programs out there. Go pick one.

I already knew Airmiles was bad as I never had enough miles, they never had tickets on the dates I wanted to fly and taxes were more expensive than full tickets on other websites. So I already wanted to cancel. To use my last set of miles that I had been accumulating for a while, I got a water bottle (of course this is all I could get...). They sent it with a courier that didn't give it to me, sent it to a warehouse an hour away from my house, and I can't get in touch with Airmiles because there's no email to contact them, the chatbot doesn't know what I'm asking and the live chat doesn't work. A waste of time. It would've been cheaper to pay full price for the bottle than all this hassle. And I would have the bottle. Adios, airmiles.

The airmiles program is a joke.
It is ridiculous how many airmails you need for anything. And Still have to fork out a bunch of money for taxes etc....